All students are required to pay a $25 Registration Fee at the initial enrollment. Family registrations of two or more students will receive a $10 discount on every additional family member registered after the first student.
All students are required to pay the first month’s tuition up front at the time of Registration. Depending on the specific time during the month, tuition may be prorated to include only the remaining weeks of lessons available within that month.
Tuition may be paid by cash, check, or credit card. You may drop your payment in the drop box in the waiting area in one of the envelopes provided. Make sure to write the student's name on the envelope for proper processing. If paying by credit card, you will need to see one of the sales staff downstairs or speak to the Lesson Coordinator directly in person or by phone. You may also keep a card on file securely for payment processing automatically each month.
If a payment is declined, we will attempt a second transaction on the next business day. If it is not resolved, we will contact you regarding the discrepancy. If we are unable to correct it within 5 business days, the student will be removed from the schedule for the following month. until such time that the tuition is brought current.
All students are scheduled within an available day and time that works for their schedule.
The time is reserved specifically for the student and will not be scheduled for any other student. If at any time you were unable to make your scheduled lesson (see the Cancellation Policy), we reserve the right to fill that time spot on that day if it meets the needs of the teacher and/or other student. However, your future lessons will continue as scheduled.
24 Hours Notice is required for ALL students to cancel a scheduled lesson for the following day. Same day cancellations will not be accepted. Cancellation notice will only be accepted through email at email@example.com OR by calling the Lesson Coordinator.
(415) 457-7600 x 104
Please note: Not confirming your lesson is not considered a cancellation. You must contact us to cancel your lesson or be charged a fee for no-show.
Lesson Coordinator Office Hours: Mon-Fri 10:00am – 3:30pm
Before, During or After Hours: Leave a voicemail message or send an email to firstname.lastname@example.org . If sent after hours, your message and/or email will be returned or responded by the next business day.
Saturdays or Sundays: Email the Coordinator or notify your teacher directly. Voicemail on weekends will not be received until Monday morning.
Please leave a message with your name and the name of the student (if a child) and their regular scheduled time and teacher’s name. If available, we would prefer to reschedule the lesson to an open time in the schedule. If no makeup lesson can be scheduled, your prepaid lesson credit will roll over to the following month.
IF a student does not give 24 hours notice to miss a lesson and does not show up for their scheduled lesson, they will not be allowed a makeup lesson OR credited or refunded any tuition fees.
Two no-shows on any student account will place the student in a Probationary account status and the student will be removed from the regular schedule. No refund will be issued for the missed lessons.
If no communication is received from the student family and lessons are discontinued, and at such time the family wishes to continue their lessons, the student will be required to pay an additional Registration fee and tuition up front for the newly scheduled month.
Students are expected to arrive for their lessons on time or a few minutes early so that they are ready to begin their lessons at the expected time. If for any reason the student is running late, please call the Lesson Coordinator to allow for notice to be given to the teacher that you are running late. If you are more than 15 minutes late for your lesson, it may be considered a No-Show. No makeup lesson will be scheduled and the lesson will end at the scheduled time to be considerate of the next person on the schedule.
If a student family will be taking an extended holiday or vacation time away from their lessons (missing 2 or more consecutive lessons), we require a 30 day notice of such a cancellation. If the student wants to reserve their specific day and time on the schedule so that upon their return they may continue their lessons, a placeholder fee of $70 will be required to hold the scheduled day and time. If the placeholder fee is not observed, the day and time will become available to any student who wishes to sign up.
If a student family needs to discontinue their lessons for any period of time, we require 2 weeks notice of intent to discontinue. This allows us to make the day and time available to the next student on the waitlist & ensures good communication between the student family and the Lesson Coordinator.
If 2 weeks notice is not observed, the card on file will be charged a $75 cancellation fee and any remaining lessons on the account will be cancelled. No refund will be issued for the lessons remaining.
All students will normally require certain books and materials in order to continue with music lessons. Books and materials are not included in the cost of tuition and will usually be required at the first scheduled lesson and/ore may be required to be purchased during the duration of subsequent lessons. As student’s progress through their lesson program, additional books may be recommended as well as other tools and materials the teacher deems necessary for their advancement.
All students are expected to behave in a manner that is acceptable to the environment of receiving education. At no time will a student be allowed to behave disrespectfully towards a teacher or any member of our staff. We understand that very young students are still learning how to behave and as such, we require that parents of children under 10 be in attendance with their child during their lesson time (either in person in the lesson room OR available in the waiting room).
Behaviors that will NOT be tolerated:
If any student is shown to be displaying any unacceptable behavior, the student and/or parent will be notified immediately. If the student continues to show disrespectful behavior, the student will be placed on a Probationary status. If the behavior continues, the student will not be allowed to continue their participation in our Lesson Program and no refund will be issued for missed and unattended lessons.