Returns & Refunds Policy

Effective 2026

At Bananas At Large®, we want you to be happy with your purchase. We also want our return policy to be clear and fair to both our customers and our business.

Please review this policy before making your purchase. By completing a purchase from Bananas At Large, Inc., whether online or at one of our retail locations, you acknowledge and agree to the applicable terms below.

1. NEW MERCHANDISE — 14-DAY RETURN PERIOD

Unless specifically excluded elsewhere in this policy, new merchandise may be returned within 14 days for a refund, exchange, or store credit.

For purchases made at a Bananas At Large retail location, the 14-day period begins on the date of purchase.

For merchandise shipped to a customer, the 14-day period begins on the date the carrier confirms delivery.

Returned merchandise must meet the Return Condition requirements described below.

Proof of purchase is required.

2. PRE-OWNED, USED, DEMO & VINTAGE MERCHANDISE — 48 HOURS

Pre-owned, used, demo, vintage, and similarly designated merchandise may be returned within 48 hours of purchase or confirmed delivery unless the item was specifically identified as Final Sale, As-Is, or otherwise non-returnable at the time of purchase.

Because pre-owned merchandise varies significantly in age, condition, wear, modification, and availability, customers are encouraged to inspect such merchandise carefully before purchasing.

3. CLEARANCE, BLOWOUT & FINAL-SALE MERCHANDISE

Unless expressly stated otherwise at the time of sale, merchandise identified as any of the following is FINAL SALE and may not be returned or exchanged:

• Clearance
• Blowout
• Doorbuster
• Closeout
• Final Sale
• As-Is
• Additional Markdown
• Special promotional liquidation merchandise

A defective product may still have rights or remedies under an applicable manufacturer's warranty or applicable law.

4. NON-RETURNABLE MERCHANDISE

For health, safety, copyright, installation, customization, or resale reasons, certain merchandise cannot be returned once purchased or opened, as applicable.

Non-returnable merchandise includes, but is not limited to:

• Strings
• Picks
• Drumsticks
• Drum heads
• Reeds
• Phono cartridges
• Replacement speakers and components
• Earplugs
• In-ear monitors and in-ear headphones
• Earbuds
• Harmonicas
• Mouthpieces
• Wind controllers
• Products that are worn in or on the ears or mouth
• Opened computer software
• Downloadable software or digital products
• Books, videos, CDs and other copyable or copyrighted media
• Installed pickups
• Installed electronic components
• Installed replacement parts
• Items that have been modified, altered, drilled, soldered, cut, programmed, registered or permanently installed
• Custom-made or personalized merchandise
• Special-order merchandise, except as specifically provided below
• Items expressly identified as Final Sale or As-Is

Bananas At Large may identify additional products as non-returnable when the nature of the product reasonably requires it. Any such restriction will be disclosed at or before the time of sale.

5. RETURN CONDITION

To qualify for a full refund, eligible merchandise must be returned in substantially the same condition in which it was sold.

Unless the return concerns a verified defect or shipping damage, returned merchandise should include:

• Original manufacturer's packaging
• Boxes and protective packaging
• Manuals
• Warranty materials
• Accessories
• Cables
• Power supplies
• Cases or gig bags included with the product
• Promotional items included with the purchase
• All other components originally supplied with the merchandise

Merchandise must be free from unreasonable wear, scratches, dents, odors, contamination, modification, damage or other signs of use that reduce its value or prevent it from being resold in its original condition.

Merely opening a box or reasonably inspecting a product does not by itself disqualify an otherwise eligible return.

However, merchandise returned in a condition that reduces its resale value may be subject to a reasonable deduction reflecting the actual loss in value, missing items, replacement packaging, cleaning, restringing, repair, restoration or other costs reasonably necessary to return the merchandise to a saleable condition.

If merchandise has been materially damaged, altered, abused, or returned substantially incomplete, Bananas At Large may decline the return.

6. RETURN AUTHORIZATION FOR SHIPPED ORDERS

Before shipping an online purchase back to Bananas At Large, please request a Return Authorization.

Contact:

Email: info@bananas.com
or reply to your Order Confirmation

Please provide:

• Your name
• Order number
• Item being returned
• Reason for return
• Whether you are requesting a refund, exchange or replacement

Once approved, we will provide return instructions and, when applicable, a Return Authorization number.

Obtaining a Return Authorization does not by itself guarantee that a returned item qualifies for a refund. Merchandise will be inspected upon receipt.

Customers may also return eligible online purchases to a Bananas At Large retail location with proof of purchase.

7. RETURN SHIPPING COSTS

Unless the return results from an error by Bananas At Large, verified shipping damage, or another circumstance for which Bananas At Large is responsible, the customer is responsible for return shipping costs.

Customers are responsible for properly packaging returned merchandise and are strongly encouraged to use a traceable and fully insured shipping method.

Bananas At Large is not responsible for damage to merchandise while it is being returned by the customer.

8. ORIGINAL SHIPPING & "FREE SHIPPING"

Original shipping, freight, delivery, packing, handling, expedited shipping and similar charges are generally non-refundable on discretionary or buyer-remorse returns.

When Bananas At Large provided free or discounted shipping, and the customer subsequently returns the merchandise for a reason unrelated to a defect, shipping damage, or an error by Bananas At Large, the actual outbound shipping cost incurred by Bananas At Large may be deducted from the refund where permitted by law.

This does not apply where applicable law requires reimbursement of those charges.

9. DAMAGED SHIPMENTS

Please inspect shipped merchandise promptly upon delivery.

If your order arrives with visible or suspected shipping damage, incorrect merchandise, missing merchandise, or missing components, please contact Bananas At Large as soon as possible, preferably within 24 hours of delivery.

Email info@bananas.com and include your order number and photographs whenever possible. For freight or shipping damage, please retain:

• The product
• Original carton
• Inner packaging
• Foam and packing materials
• Pallets, if applicable
• Shipping labels
• Photographs of the exterior packaging
• Photographs of the damaged merchandise

Do not discard shipping materials until the claim has been resolved.

Prompt notification is important because carriers may impose deadlines on freight claims. Failure to retain packaging or promptly report visible freight damage may affect our ability to pursue a claim with the carrier.

Nothing in this section limits any rights a customer may have under applicable law.

10. DEFECTIVE MERCHANDISE

A product that is defective is not treated the same as merchandise being returned simply because a customer changed their mind.

If you believe merchandise is defective, please contact Bananas At Large as soon as reasonably possible.

Depending on the product, circumstances, applicable manufacturer's warranty, and applicable law, the appropriate remedy may include:

• Troubleshooting or technical assistance
• Repair
• Replacement
• Manufacturer warranty service
• Exchange
• Refund where applicable

Some manufacturers require warranty claims to be handled directly through an authorized warranty service center.

Nothing in this Returns & Refunds Policy is intended to eliminate or limit rights provided by an applicable manufacturer's warranty or rights that cannot legally be waived.

11. LOST OR STOLEN PACKAGES AFTER CONFIRMED DELIVERY

Bananas At Large is not responsible for packages that are lost, stolen, misplaced, or otherwise missing after the shipping carrier has confirmed delivery to the address provided by the customer.

This includes, but is not limited to:

• Theft by "porch pirates"
• Packages removed from porches or doorsteps
• Packages removed from mailrooms or lobbies
• Packages removed from apartment or condominium common areas
• Packages that cannot be located after confirmed delivery

Once a shipment has been confirmed as delivered by the carrier, responsibility for the security of the package transfers to the customer.

Bananas At Large cannot guarantee replacement or refund of merchandise that is lost or stolen after confirmed delivery.

Customers purchasing high-value merchandise are encouraged to request available security options such as signature-required delivery, carrier hold-for-pickup, or delivery to a secure location.

If carrier records indicate delivery but you cannot locate your package, please contact the carrier promptly. Bananas At Large will provide reasonable information available to us that may assist you in pursuing the matter with the carrier.

We strongly encourage customers to add SavedBy package protection at checkout. This optional coverage helps protect against loss or theft after delivery. Learn more here: https://www.bananas.com/package-protection

12. INCORRECT DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Bananas At Large is not responsible for loss, delay, additional shipping charges, or non-delivery resulting from an incorrect or incomplete address supplied by the customer.

If an order is returned to Bananas At Large because of an incorrect address, refused delivery, or inability of the carrier to complete delivery, actual shipping and return-shipping costs may be deducted from any refund where permitted by law.

13. SIGNATURE-REQUIRED & SECURE DELIVERY

Bananas At Large may require an adult or direct signature for certain high-value orders, orders presenting increased fraud risk, or other shipments at our discretion.

A customer may also contact us before shipment to ask whether signature confirmation, carrier hold-for-pickup, or another secure-delivery option is available.

Additional carrier charges may apply.

14. ORDER CANCELLATIONS BEFORE SHIPMENT

If you need to cancel an order, please contact Bananas At Large as soon as possible.

We will make reasonable efforts to stop an order that has not yet entered fulfillment or been shipped.

If an order has not yet been picked, packed, or prepared for shipment, it may generally be cancelled without a cancellation or restocking charge, except for Special Orders, custom merchandise, modified merchandise, or other purchases subject to separate terms.

Once an order has been picked, packed, boxed, palletized, or otherwise prepared for shipment, cancellation may be subject to a reasonable cancellation/restocking fee to recover costs already incurred by Bananas At Large, including:

• Labor associated with picking, packing, preparing, and subsequently unpacking and restocking the order
• Boxes, cartons, pallets, packing material, protective material, and other packaging supplies used in preparing the shipment
• Special packaging or crating
• Non-refundable carrier, processing, or handling charges already incurred
• Other reasonable costs directly associated with preparing and cancelling the shipment

The amount of any cancellation/restocking fee will depend on the merchandise, packaging required, labor involved, and costs actually incurred.

If an order has already been tendered to or picked up by the shipping carrier, it will generally be treated as a shipped order and the applicable return and shipping provisions of this policy will apply.

Cancellation is not guaranteed once an order has been processed, specially ordered, customized, modified, transferred between locations, packed, or tendered to a carrier.

Special Orders, custom orders, modified merchandise, and other specifically committed purchases are subject to the separate terms described elsewhere in this policy.

Nothing in this section limits any cancellation, refund, or other rights that cannot legally be waived under applicable law.

15. SPECIAL ORDERS

A Special Order is merchandise ordered, acquired, configured, manufactured, transferred, modified, or committed specifically at the customer's request and that Bananas At Large would not otherwise have ordered under the same circumstances.

Customers will be advised when an order is being treated as a Special Order.

Once Bananas At Large has committed to a Special Order with the supplier or incurred nonrecoverable costs, the order generally cannot be cancelled or returned because the customer changes their mind.

Deposits on Special Orders may be non-refundable to the extent disclosed at the time of sale and permitted by law.

If a Special Order arrives defective, damaged, materially different from what was ordered, or cannot be fulfilled, Bananas At Large will work with the customer on the appropriate remedy.

16. BACKORDERS

A Backorder is different from a Special Order.

A product does not become non-returnable merely because it was temporarily out of stock.

For online orders, if Bananas At Large cannot ship within the timeframe represented when the order was placed, we will handle the delay and any applicable cancellation or refund rights in accordance with applicable law.

A customer who affirmatively agrees to wait for a backordered product remains subject to the normal return policy after the merchandise is ultimately delivered unless the product separately qualifies as a Special Order or Final Sale item and that restriction was disclosed.

17. THIRD-PARTY FINANCING

Purchases made using third-party financing are also subject to the terms, conditions, approval requirements, and refund procedures of the applicable financing provider.

If a customer requests a return, cancellation, or refund for merchandise purchased using third party financing, the transaction may require approval by the financing provider before Bananas At Large can process the refund or account adjustment.

When a return or cancellation is approved, Bananas At Large may deduct from the refund, to the extent permitted by law and by the applicable financing agreement, reasonable costs incurred in processing the financed transaction and subsequent refund, including:

• Non-refundable service, transaction, merchant, or financing fees charged to Bananas At Large by the third-party financing provider
• Fees or charges imposed in connection with reversing, cancelling, or refunding the financed transaction
• Reasonable administrative labor associated with processing, documenting, reconciling, and completing the financing cancellation or refund
• Other non-refundable costs directly attributable to the original financed transaction or its reversal

Any such deductions will be based on costs actually incurred by Bananas At Large and will not exceed amounts permitted by applicable law or the financing provider's agreement.

Refunds involving third-party financing will generally be credited through the original financing account or provider rather than issued directly to the customer in cash or by another payment method.

Approval of a return by Bananas At Large does not guarantee approval of a financing cancellation or account adjustment by the third-party financing provider, and Bananas At Large cannot modify or override the independent terms of a customer's financing agreement.

Defective merchandise, warranty claims, shipping damage, incorrect merchandise, and other rights provided by applicable law will be handled separately from ordinary discretionary or buyer-remorse returns.

Nothing in this policy limits any rights or remedies that cannot legally be waived.

18. REFUND METHOD

Approved refunds will generally be issued to the original method of payment.

Credit and debit card purchases will normally be credited to the card or account originally charged.

Refunds for purchases made by check may be delayed until the original payment has fully cleared.

For cash transactions exceeding $30, Bananas At Large may issue the approved refund by company check rather than cash. Company checks are mailed or otherwise provided after the return has been approved and processed.

Gift cards, promotional credits, rewards and similar payment methods will generally be refunded in the same form in which they were originally provided.

Third-party financing refunds will be processed through the applicable financing account or provider as appropriate.

Financial institutions may require additional processing time before a credit appears on a customer's account.

19. PROMOTIONAL ITEMS, BUNDLES & FREE GIFTS

If a purchase included a free product, promotional item, bundled discount, gift card, rebate or other benefit conditioned on the original purchase, that benefit must also be returned unused when applicable.

If the promotional benefit cannot or is not returned, its reasonable value may be deducted from the refund where permitted by law.

Returning only part of a discounted bundle may cause the remaining merchandise to be repriced according to the terms of the original promotion.

20. REWARDS POINTS, LOYALTY CREDITS & PROMOTIONAL VALUE

Bananas At Large rewards points, loyalty credits, promotional credits, coupons, and similar non cash benefits are subject to the terms of the applicable rewards or promotional program.

Rewards points are non-refundable once redeemed. If rewards points are used toward a purchase that is later returned, cancelled, or refunded, the redeemed points will not be restored, reissued, converted to cash, or credited back to the customer’s rewards account.

Any approved refund will be limited to the amount actually paid by the customer using an eligible refundable payment method, subject to the other terms of this Returns & Refunds Policy.

If rewards points were earned as a result of a purchase that is later returned, cancelled, refunded, or partially refunded, Bananas At Large may reverse or deduct the points originally awarded for that transaction.

If only part of an order is returned, Bananas At Large may recalculate the rewards points, promotional discounts, coupons, or credits associated with the original purchase based on the merchandise that remains.

Promotional credits, coupons, bonus rewards, gift-with-purchase offers, and similar incentives may be forfeited, reversed, or recalculated when the qualifying purchase is returned or cancelled.

Rewards points and promotional benefits have no cash value except where otherwise required by law.

21. RETURN ABUSE

Our return policy is intended to allow customers to evaluate eligible purchases—not to provide free equipment rentals.

Bananas At Large reserves the right, to the extent permitted by law, to refuse or limit future discretionary returns in cases involving documented abuse, fraud, repeated excessive returns, intentional misuse, merchandise substitution, altered serial numbers, or other improper conduct.

Any such determination will not limit rights relating to legitimate defects, warranty claims, shipping errors, or other rights that cannot legally be waived.

22. SERIAL NUMBERS & PRODUCT SUBSTITUTION

Products containing serial numbers must be returned with the same serial number as the merchandise originally sold.

Bananas At Large will not accept returns containing substituted, altered, removed, obscured or mismatched serial numbers.

Product substitution or attempted return of merchandise not originally purchased from Bananas At Large may be reported as suspected fraud.

23. REFUSED SHIPMENTS

Refusing delivery does not automatically constitute an approved return or cancellation.

Unless the refusal results from verified shipping damage or another issue for which Bananas At Large is responsible, actual outbound shipping, return freight, carrier fees and other nonrecoverable costs may be deducted from an otherwise approved refund where permitted bylaw.

Customers should contact Bananas At Large before refusing delivery whenever reasonably possible.

24. TUBE AMPLIFIERS & VACUUM TUBES

Vacuum tubes are unusually susceptible to damage during shipping.

Any special shipping limitation applicable to tube amplifiers or vacuum tubes will be disclosed in the applicable product or shipping terms.

Manufacturer warranty coverage may vary by manufacturer.

Customers purchasing tube equipment for shipment are encouraged to contact us before shipment if they would like to discuss additional tube-protection or packaging options.

25. IN-STORE PURCHASES

Eligible in-store purchases may be returned to a Bananas At Large retail location during normal business hours.

Please bring:

• The merchandise
• Proof of purchase
• Original packaging and accessories when applicable
• The original payment method when reasonably available

Our retail locations are:

Bananas At Large – San Rafael
1654 2nd Street
San Rafael, CA 94901
Call or Text: (415) 457-7600

Bananas At Large – Santa Rosa
531 College Avenue
Santa Rosa, CA 95404
Call: (707) 542-5588

26. ONLINE PURCHASES

For assistance with an online purchase:

Email: info@bananas.com
Phone: 1-888-900-1959

Please have your order number available.

Online purchases that otherwise qualify for return may also be returned at a Bananas At Large retail location.

27. POLICY DISCLOSURE & APPLICABLE LAW

This policy is intended to explain Bananas At Large's ordinary return, exchange and refund practices.

Certain transactions, merchandise, warranties, financing arrangements or applicable laws may provide different or additional rights.

Where applicable law provides a right or remedy that cannot legally be waived or limited, that law will control over any inconsistent provision of this policy.

28. POLICY CHANGES

Bananas At Large may update this policy from time to time.

The policy applicable to a transaction will generally be the policy in effect at the time of purchase, together with any specific return restrictions or conditions disclosed for that particular merchandise or transaction.

Bananas At Large, Inc.®
www.bananas.com
info@bananas.com
Online Sales: 1-888-900-1959
San Rafael: (415) 457-7600
Santa Rosa: (707) 542-5588