General Shipping Information
- In most cases, orders ship within 2-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified.
- After your package has shipped, you will receive tracking information via the email provided with your shipping information.
- Domestic orders normally arrive within 3-7 days of the ship date unless otherwise specified. Shipping delays can occur and we are not responsible for the speed at which orders arrive once they have left our facility.
Buy Online, Pick Up In Store
Order online and pick up at any store location FREE of charge. Avoid online shipping charges and shipping time, and in most cases get your order faster. Enjoy the in store pickup convenience and security of knowing that your can easily return the product if it does not suit your needs within our return policy.
I'm interested! What do I need to do?
- Place your order on bananas.com and choose Ship to store at checkout.
- We'll email or call you when it's ready for pick up. Need it sooner? Just give us a call and we'll do our best to arrange that: 888-900-1959
- Bring a copy of your valid government-issued ID such as a Driver's License and a digital or print copy of the order confirmation to your local store.
How does it work?
After you place your order online, the selected store receives your order. Then the merchandise is selected from the store's current inventory and prepared for pick up. If the items are located at another store, there may be a longer wait time as we need to transfer it to the pickup location of your choice. This is all part of our free service. We'll contact you when it's ready and notify you if anything changes.
Most orders are ready within 24 hours; however, please allow for extra processing time depending on the item, size of order, and store location. If you need to pick up your order sooner, please give us a call at either location:
1654 2nd Street
San Rafael, CA 94901
531 College Ave
Santa Rosa, CA 95404
Local Same Day* Delivery to your doorstep
Get your musical dreams filled faster!
Making your online shopping a little easier. We offer an easy “Order Online, Deliver to your Doorstep”.
This service is currently available for these towns within California: San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Contact us if you have any questions.
Deliveries are contracted to a 3rd party delivery service, locally owned and operated Marin Courier Express.
*Order online before 3pm, items will be delivered same day generally within 4 hours. 2 hour options are available for additional fee. Orders after 3pm will be delivered next day.
By choosing this option you understand and agree to the following terms:
- You are requesting Bananas at Large to contract on your behalf with Marin Courier Express.
- Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
- Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
- You understand and accept the risk and responsibility of your package once it is delivered.
- Products can only be insured up to $50 thru Marin Courier.
- Large items, overweight items may incur additional charges.
- Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
- If the last inventory unit is located at our Santa Rosa location, there may be a delivery delay that may take an additional business day to have it transferred down to our San Rafael location.
Bananas At Large is your locally family owned, trusted, musical instrument retailer for over 40 years. We offer the best, hand selected inventory of instruments from all major manufactures like Fender, Yamaha, Bose, Roland and more as well as the best, most unique, curated products from local, indy, boutique and Bespoke builders you wont find anywhere else. We also stock quality pre-owned instruments. Bananas staff are all experienced local working musicians and producers, you get the best advice and experience to back every sale. Bananas is a local warranty and service center. So you can buy with confidence. Bananas has an award winning lesson program with experienced friendly local teachers. Bananas At Large Donates over $150,000 a year in goods, services and money to your local schools, PTA’s and local school district fundraising foundations as well as local non-profit making music programs and more. Bananas at Large offers a price matching guarantee. You won’t spend more but your money will go further! Bananas offers more financing options then anyone else: see all options here: https://www.bananas.com/pages/financing. Bananas offers protection plans on most products: https://www.bananas.com/clyde. You get all this PLUS you can earn 5% back on all of your purchases via our rewards program, making your purchases with Bananas a better value than anywhere else.
Free shipping on most online orders over $100
We are currently offering FREE shipping on most online orders over $100 within the Continental United States. Most online orders ship from our warehouse within 3 business days. Bananas At Large reserves the right to end or change this Free Shipping offer at any time.
- Offer valid on most online orders with a subtotal of $100 or more; other discounts applied to your order could change your subtotal.
- Offer excludes Sale and Pre-owned items.
- Express shipping orders are not eligible for Free Shipping.
Ensure Secure Deliveries with Signature Confirmation
Want more security? Request Signature Required for your online order. This service is available upon request. We apply Signature Required on all online orders over $200. Please submit in writing if for any reason you do not want this additional service. Your request must be emailed to us prior to shipping, email@example.com.
- Service available upon request.
- Signature Required applied to all online orders over $200.
- Limited availability to APO/FPO/DPO locations and certain Freely Associated States.
- Use with any service except Standard Mail® and Adult Signature Services.
Frequently Asked Questions
Who can pick up the order?
Only the person who placed the order online during checkout.
What do I need to bring to pick up my order?
Bring a copy of your valid government-issued ID such as a Driver's License and a digital or print copy of the order confirmation.
How long will you hold my order?
We will hold it for 7 days from when your order is ready for pickup.
Where do I go to pick up my order?
Look for a customer service desk or ask any associate to point you in the right direction.
Do you ship internationally?
Yes, we do! Bananas Is Not Repsonisbile for Tarrifs, Duties, Taxes and Customs fees. While we will ship the product fully insured, Bananas’s responibility ends when the product leaves USA. You will need to work with the shipping provider on any issues. Due to international issues, no refunds, no returns. All Sales Final. Currency Conversion Fee is 4%.
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