Shipping policy
Effective 2026
At Bananas At Large®, we want you to receive your gear quickly, securely, and with clear expectations. This policy explains our shipping practices, delivery options, and how they interact with returns.
Please also review our full RETURNS & REFUNDS POLICY. By completing a purchase from Bananas At Large, Inc., whether online or at one of our retail locations, you acknowledge and agree to the applicable terms below and in the Returns & Refunds Policy.
1. RETURNS OVERVIEW
Detailed return, refund, exchange, and condition rules are governed by our RETURNS & REFUNDS POLICY.
In summary:
- New merchandise: Eligible for return within 14 days of the date of purchase (in-store) or the date the carrier confirms delivery (shipped orders), subject to the Return Condition requirements.
- Pre-owned, used, demo & vintage merchandise: Eligible for return within 48 hours of purchase or confirmed delivery, unless identified as Final Sale, As-Is, or otherwise non-returnable.
- Clearance, Blowout, Doorbuster, Closeout, Final Sale, As-Is, Additional Markdown, and similar merchandise: Generally FINAL SALE and may not be returned or exchanged unless expressly stated otherwise at the time of sale.
Original shipping, freight, packing, handling, and similar charges are generally non-refundable on discretionary or buyer-remorse returns. When free or discounted shipping was provided, the actual outbound shipping cost incurred by Bananas At Large may be deducted from the refund where permitted by law.
For complete details—including Return Authorization requirements, return shipping costs, non-returnable items, defective merchandise, and more—please see the full Returns & Refunds Policy.
2. DAMAGED SHIPMENTS & FREIGHT DAMAGE
Please inspect shipped merchandise promptly upon delivery.
If your order arrives with visible or suspected shipping damage, incorrect merchandise, missing merchandise, or missing components, contact Bananas At Large as soon as possible, preferably within 24 hours of delivery.
Email info@bananas.com and include your order number and photographs whenever possible. For freight or shipping damage, please retain:
- The product
- Original carton
- Inner packaging
- Foam and packing materials
- Pallets, if applicable
- Shipping labels
- Photographs of the exterior packaging
- Photographs of the damaged merchandise
Do not discard shipping materials until the claim has been resolved.
Prompt notification is important because carriers may impose deadlines on freight claims. Failure to retain packaging or promptly report visible freight damage may affect our ability to pursue a claim with the carrier.
This section applies only to damage caused during transit by the carrier. Damage caused by improper unpacking, misuse, or after the item has been properly received is not covered under freight damage.
Nothing in this section limits any rights a customer may have under applicable law. Full details appear in Section 9 of the Returns & Refunds Policy.
3. GENERAL SHIPPING
We understand that when you place an order, you want your gear as quickly as possible, and we will do our best to make that happen.
Most items ship within 1–3 business days. Shipping and delivery dates are estimates and are not guaranteed unless otherwise specified in writing.
Most orders of $100 and over qualify for FREE shipping within the Continental United States. Some exclusions may apply. Shipping rates and any applicable exclusions are shown at checkout.
4. INTERNATIONAL SHIPPING
Bananas At Large ships internationally on a limited basis. By placing an international order, you acknowledge and agree to the following terms:
- Tariffs, Duties, Taxes & Customs Fees: Bananas At Large is not responsible for any tariffs, duties, taxes, customs fees, brokerage charges, or similar costs imposed by the destination country. These charges are the sole responsibility of the customer and are typically collected by the carrier or local customs authority upon delivery or clearance.
- Insurance & Transfer of Responsibility: International shipments are fully insured while in transit. However, Bananas At Large’s responsibility ends once the package leaves the United States and is tendered to the international carrier. Any issues that arise after that point—including delays, damage, loss, or customs problems—must be addressed directly with the shipping provider.
- All International Sales Are Final: Due to the complexities of international shipping, customs regulations, and recovery logistics, all international orders are final sale. No returns, exchanges, or refunds will be accepted once the order has shipped, except where required by applicable law or in cases of verified shipping damage caused before the package left the United States.
- Currency Conversion: International customers may incur a currency conversion fee charged by their bank or payment provider. These fees typically range from 1% to 4% of the transaction value and are outside the control of Bananas At Large.
Customers are strongly encouraged to research applicable import rules, duties, and taxes for their country before placing an order. For questions about international shipping availability or estimates, please contact us at info@bananas.com or 1-888-900-1959 prior to ordering.
5. SIGNATURE-REQUIRED & SECURE DELIVERY
Bananas At Large may require an adult or direct signature for certain high-value orders, orders presenting increased fraud risk, or other shipments at our discretion.
- Signature Required is applied to all online orders over $200.
- Customers may request Signature Required for any order.
- Customers who do not want Signature Required on an order over $200 must notify us in writing before the order ships by emailing info@bananas.com.
Additional carrier charges may apply. Availability is limited for APO/FPO/DPO locations and certain Freely Associated States. Signature services cannot be used with Standard Mail® or Adult Signature Services.
Customers purchasing high-value merchandise are encouraged to request available security options such as signature-required delivery, carrier hold-for-pickup, or delivery to a secure location.
6. BUY ONLINE, PICK UP IN STORE (BOPIS)
Order online and pick up at any Bananas At Large store location free of charge. This option avoids online shipping charges and shipping time and, in most cases, allows you to receive your order faster. In-store pickup also provides the convenience and security of easily returning eligible products under our return policy.
How to use In-Store Pickup:
- Place your order on bananas.com and select In-Store Pickup for your preferred location at checkout.
- We will contact you by email or phone when the order is ready for pickup. Need it sooner? Call us at 1-888-900-1959 and we will do our best to arrange it.
- Bring a valid government-issued photo ID (such as a driver’s license) and a digital or printed copy of the order confirmation.
- Choose either:
- Curbside Contactless Pickup — Call when you arrive; we will verify your ID and bring the order to your vehicle.
- In-Store Pickup — Come into the store, show your ID, and collect your order.
How it works:
After you place your order, the selected store receives it and prepares the merchandise from current inventory. If an item is located at another store, additional time may be required for transfer. Most orders are ready within 24 hours; please allow extra processing time depending on the item, order size, and store location. We will notify you when the order is ready and if anything changes.
Eligible online purchases picked up in store remain subject to the Returns & Refunds Policy.
7. LOCAL DELIVERY TO YOUR DOORSTEP
Bananas At Large offers local delivery options to support shopping local and receiving your gear faster.
Same-Day Delivery (starting at $35*)
Available for in-stock orders received and processed by 2:00 p.m. (otherwise delivered the following business day). Delivery fee is based on weight, delivery location, and courier fees. Amounts over $35 will be confirmed with you before delivery.
Free Local Delivery (1–3 days)
Available for qualifying orders over $199* (full-price items only; cannot be combined with other deals or promotions including Bananas Rewards). Orders are processed and delivered within 2–3 business days.
Service area (California):
Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Contact us with questions.
Important terms for both local delivery options:
- Available for in-stock and available items only; some restrictions apply.
- You are requesting Bananas At Large to contract on your behalf with a third-party delivery service.
- Bananas At Large guarantees delivery to your doorstep with photo proof of delivery.
- Bananas At Large is not responsible for package safety or security once the package has been delivered to your doorstep.
- You accept the risk and responsibility for the package once it is delivered.
- Large or overweight items, certain delivery zones, or homes with access issues may incur additional charges or may not qualify.
- If the last inventory unit is at the other store location, an additional business day may be required for transfer.
*Delivery is a convenience option only. Deliveries are performed by a third-party service to the doorstep only. By accepting this delivery process you indemnify Bananas At Large Inc. of all responsibility, as Bananas At Large is not the delivery agent and assumes no liability for lost or stolen products after confirmed delivery.
8. LOCAL PICKUP ONLY ITEMS
Some products are available for local pickup only. If you would like such an item shipped, please call us at 1-888-900-1959 or text us at (415) 457-7600 to discuss available shipping options.
9. SHIPPING ITEMS WITH TUBES (TUBE AMPLIFIERS & VACUUM TUBES)
Vacuum tubes are unusually susceptible to damage during shipping.
Bananas At Large does not warranty tubes damaged in transit. We offer optional tube-removal and individual bubble-wrap service for $45 per customer request (standard amps; more complex amps that require additional time may incur a higher fee).
Customers purchasing any tube product for shipment should understand that Bananas At Large cannot be responsible for tubes damaged during transit. This applies to both new and used products. Certain manufacturers offer a tube warranty on new products as a courtesy; such coverage is available through the manufacturer’s warranty process where applicable.
Any special shipping limitation applicable to tube amplifiers or vacuum tubes will be disclosed in the applicable product or shipping terms. Customers are encouraged to contact us before shipment if they would like to discuss additional tube-protection or packaging options.
10. LOST OR STOLEN PACKAGES AFTER CONFIRMED DELIVERY
Bananas At Large is not responsible for packages that are lost, stolen, misplaced, or otherwise missing after the shipping carrier has confirmed delivery to the address provided by the customer. This includes porch theft, removal from mailrooms or common areas, and packages that cannot be located after confirmed delivery.
Once a shipment has been confirmed as delivered by the carrier, responsibility for the security of the package transfers to the customer. Bananas At Large cannot guarantee replacement or refund of merchandise lost or stolen after confirmed delivery.
We strongly encourage customers to add SavedBy package protection at checkout. This optional coverage helps protect against loss or theft after delivery. Learn more at: https://www.bananas.com/package-protection.
11. INCORRECT DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. Bananas At Large is not responsible for loss, delay, additional shipping charges, or non-delivery resulting from an incorrect or incomplete address supplied by the customer.
If an order is returned to Bananas At Large because of an incorrect address, refused delivery, or inability of the carrier to complete delivery, actual shipping and return-shipping costs may be deducted from any refund where permitted by law.
12. ORDER CANCELLATIONS BEFORE SHIPMENT
If you need to cancel an order, contact Bananas At Large as soon as possible. We will make reasonable efforts to stop an order that has not yet entered fulfillment or been shipped.
Once an order has been picked, packed, boxed, palletized, or otherwise prepared for shipment, cancellation may be subject to a reasonable cancellation/restocking fee to recover costs already incurred. Full details appear in Section 14 of the Returns & Refunds Policy.
13. CONTACT INFORMATION
Online / Shipping Questions
Email: info@bananas.com
Phone: 1-888-900-1959
Retail Locations
Bananas At Large – San Rafael
1654 2nd Street
San Rafael, CA 94901
Call or Text: (415) 457-7600
Bananas At Large – Santa Rosa
531 College Avenue
Santa Rosa, CA 95404
Call: (707) 542-5588
Store Hours:
Mon–Sat: 11:00 AM – 6:00 PM PST
Sun: 11:00 AM – 3:00 PM PST
14. POLICY DISCLOSURE & APPLICABLE LAW
This policy is intended to explain Bananas At Large’s ordinary shipping and related practices. Certain transactions, merchandise, warranties, financing arrangements, or applicable laws may provide different or additional rights. Where applicable law provides a right or remedy that cannot legally be waived or limited, that law will control over any inconsistent provision of this policy.
15. POLICY CHANGES
Bananas At Large may update this policy from time to time. The policy applicable to a transaction will generally be the policy in effect at the time of purchase, together with any specific shipping restrictions or conditions disclosed for that particular merchandise or transaction.
Bananas At Large, Inc.®
www.bananas.com
info@bananas.com
Online Sales: 1-888-900-1959
San Rafael: (415) 457-7600
Santa Rosa: (707) 542-5588
