Presonus Studio 1824C 18X24 USB-C Audio Interface
PreSonus

Presonus Studio 1824C 18X24 USB-C Audio Interface

  • Product SKU: 2777700402

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$524.99

 

Studio 1824c: The full-featured, ultra-high-def, USB-C™ compatible audio interface

Professional tools for professional results.

FEATURES

Input/Output

  • Up to 18 inputs/20 outputs simultaneously (8x8 at 192 kHz)
  • 2 mic/instrument/line inputs with XMAX Class A mic preamps
  • 6 mic/line inputs with XMAX Class A mic preamps
  • 8 channels of ADAT Optical I/O (4 channels at 96 kHz)
  • 2 balanced ¼-inch TRS main outputs
    DC coupled for sending control voltages
  • 8 balanced ¼-inch TRS line outputs for monitor mixing
    DC coupled for sending control voltages
  • 2 stereo headphone outputs with individual level controls
  • MIDI In/Out
  • Stereo S/PDIF digital I/O
  • 1 USB-C® -compatible 2.0 port
    USB-C to USB-C and USB-C to USB-A cables included for compatibility with most computers
  • BNC word clock output

Integrated Software

  • Studio One® Artist for macOS® and Windows®
  • UC Surface control software for macOS, Windows, iPad®, and Android™
  • Studio Magic Software Suite
  • Ableton® Live Lite

Meters, Controls, and Features

  • 18x8 onboard DSP monitor mixer
  • Front-panel level controls for main outputs
  • Mono and Mute buttons for the main outputs
  • True +48V phantom power for condenser microphones (global)
  • 10 ladder-style 8-LED level meters (8 input, 2 main output)

Digital

  • USB-C® -compatible port (USB 2.0)
  • 24-bit resolution
  • 44.1, 48, 88.2, 96, 176.4, and 192 kHz sampling rates

Physical

  • 1U rack-mountable
  • Road-rugged construction with all-metal chassis and metal knobs

Record the entire band.

PreSonus® was a pioneer in high-channel-count audio interfaces and has spent the last 20 years listening to their customers and creating the best audio interfaces for recording large sessions. The Studio 1824c provides amazing sound-quality with eight of PreSonus’ lauded XMAX analog mic preamps onboard and pristine 24-bit 192 kHz conversion. Add two low-noise instrument preamps, balanced line-level inputs, and an ADAT input to add 8 more channels whenever you need them, and you have an audio interface ready to record just about any session. A complete, all-in-one recording package, Studio One® Artist music production software, is included with the Studio 1824c, offering unlimited tracking with tight control-room integration.

Studio 1824c with drumset in background
Studio 1824c Frond and Back panel views

Superior sound.

The Studio 1824c operates at up to 192 kHz for ultra-high-definition recording and mixing. High-quality converters on every input and output and eight of PreSonus’ professional-grade XMAX mic preamps enable you to capture complex musical harmonics smoothly and naturally, with no audible distortion. XMAX mic preamps are known the world over for their ability to deliver incredibly high headroom, deep lows, smooth highs, and a rich overall sound so you’ll hear every breath, transient, and detail in your recordings.

World-class recording software included.

Seamlessly integrated with the included Studio One Artist music production software and with PreSonus UC Surface control software for macOS®, Windows®, iPad®, and Android™ tablet, the Studio 1824c audio interface works with virtually all macOS and Windows recording software. Easy to learn, Studio One enables you to compose, record, and produce without getting distracted by the tools. Need a new loop or sample for your latest production? Studio One lets you shop, audition, and purchase new content right from your production environment!

Studio One Artist software view on laptop
Person recording guitar and vocals

Stress-free recording.

Professional tools make any job easier. That’s why we included professional input and output metering on the Studio 1824c, allowing you to keep an eye on your input and mix levels while running your session. Easy-to-use DSP monitor mixing lets you create four discrete near-zero-latency monitor mixes, enough for even the largest ensembles. All line-level outputs are also DC coupled, enabling them to send control voltages. Front-panel Mute, Mono, and level controls let you work with your main mix.

Wherever sound takes you.

Whether you're upgrading your studio or building a new space for your band to record, the Studio 1824c has you covered with superior mic preamps, expandable inputs, and powerful, easy-to-use onboard monitor mixing to give you the world-class results you want. While it’s a perfect companion for any recording software, the Studio 1824c combines with the included Studio One Artist to provide a complete, affordable recording solution that will make you sound great.

diagonal view of Studio 1824c
Variety of Apple computers and devices with PreSonus devices

Apple Silicon, iOS, and iPadOS compatibility—standard.

The PreSonus 1824c is natively compatible with Apple Silicon-based Mac computers*, as well as iOS and iPadOS devices, including iPad Pro, iPad, iPad Air, iPad Mini, iPod Touch, and iPhone. Because it's USB class-compliant, there are no special drivers or applications to download and install. You'll be able to produce on the go—everything from podcasts to folk rock to trap—wherever sound takes you.

Make your own magic.

At PreSonus, they want to make sure that their audio products come with everything you need to craft your own mesmerizing spells in the studio. That's why they include Studio One Artist with every audio interface and controller product they make, from the 2-channel AudioBox USB 96 to the 64-channel StudioLive 64S, ATOM to FaderPort 16, but they didn't stop there. Why? Because down in Louisiana, they have a word: lagniappe. It means "a little something extra," and it's in that spirit that PreSonus also includes the Studio Magic Suite of software with their audio interface products and their award-winning controllers as well.

The 2021 Studio Magic includes tutorials from Melodics, sound libraries from Ghost Hack, 7 virtual instruments, and 9 effects plug-ins in VST, AU, and AAX formats to use in Studio One Artist or your DAW of choice with a retail value of over $1000 (US).

Plugins from Studio Magic

SPECIFICATIONS

General

  • Supported Sample Rates (kHz): 44.1, 48, 88.2, 96, 176.4, 192 kHz
  • Converter Resolution: 24-bit
  • ADC Converter Dynamic Range: 114 dB
  • DAC Converter Dynamic Range: 114 dB

Microphone Inputs

  • Maximum Level: +16 dBu, min gain
  • Gain Range: 80 dB
  • Frequency Response: 20 Hz - 20 kHz (unity gain)
  • Dynamic Range: 110 dB (A-wtd, min gain)
  • THD + N: 0.005% (1 kHz, 0dBu, unity gain)
  • EIN: -128 dBu (A-wtd, 20 kHz BW, Rs=150Ω, max gain)
  • Input Impedance: 1400Ω
  • Phantom Power: 48V (>10 mA per channel)

Line Inputs

  • Maximum Level: +21 dBu (balanced, min gain)
  • Gain Range: 40 dB
  • Frequency Response: 20 Hz-20 kHz (unity gain)
  • Dynamic Range: 112 dB (A-wtd, min gain)
  • THD + N: 0.005% (1 kHz, +18 dBu, min gain)
  • Input Impedance: 10 kΩ

Instrument Inputs

  • Maximum Level: +15 dBu (unbalanced, min gain)
  • Gain Range: 80 dB
  • Frequency Response: 20 Hz - 20 kHz (min gain)
  • Dynamic Range: 112 dB (A-wtd, min gain)
  • THD + N: 0.020% (1 kHz, +10 dBu, min gain)
  • Input Impedance: 1M Ω

Main Outputs

  • Type: ¼" TRS female, DC Coupled
  • Maximum Level: +18 dBu, balanced
  • Frequency Response: 20Hz - 20kHz (unity gain)
  • Dynamic Range: 108 dB (A-wtd, unity gain)
  • THD + N: 0.004% (1 kHz, -1 dBFS, unity gain)

Line Outputs

  • Type: ¼" TRS female, DC coupled
  • Maximum Level: +18 dBu, balanced
  • Frequency Response: 20 Hz - 20 kHz
  • Dynamic Range: 108 dB (A-wtd, -60 dBFS)
  • THD + N: 0.004% (1 kHz, -1 dBFS, unity gain)

Headphone Outputs

  • Maximum Power: 150 mW/channel (60Ω load)
  • Frequency Response: 20 Hz - 20 kHz (unity gain)
  • Dynamic Range: 103 dB (A-weighted, 1 kHz, unity gain)
  • THD + N: 0.250% (1 kHz, 150 mW, unity gain)
  • Impedance Working Range: 32Ω to 600Ω

Physical

  • Height: 1.75" (44 mm)
  • Width: 19" (483 mm)
  • Depth: 5.5" (140 mm)
  • Weight: 4.8 lbs (2.2 kg)

SYSTEM REQUIREMENTS

Below are the minimum computer-system requirements for Studio 1824c.

macOS®

  • macOS version 10.13 or later
  • 200 MB storage space and 8 GB RAM for Universal Control (required for firmware updates)
  • Available USB port

Windows®

  • Windows 10 or later (64-Bit Only)
  • 200 MB storage space and 8 GB RAM for Universal Control (required for firmware updates and low-latency ASIO support)
  • Available USB port

The above are the hardware system requirements for this product.

DAW software and Operating System requirements vary.

Studio 1824c: The full-featured, ultra-high-def, USB-C™ compatible audio interface

Professional tools for professional results.

FEATURES

Input/Output

  • Up to 18 inputs/20 outputs simultaneously (8x8 at 192 kHz)
  • 2 mic/instrument/line inputs with XMAX Class A mic preamps
  • 6 mic/line inputs with XMAX Class A mic preamps
  • 8 channels of ADAT Optical I/O (4 channels at 96 kHz)
  • 2 balanced ¼-inch TRS main outputs
    DC coupled for sending control voltages
  • 8 balanced ¼-inch TRS line outputs for monitor mixing
    DC coupled for sending control voltages
  • 2 stereo headphone outputs with individual level controls
  • MIDI In/Out
  • Stereo S/PDIF digital I/O
  • 1 USB-C® -compatible 2.0 port
    USB-C to USB-C and USB-C to USB-A cables included for compatibility with most computers
  • BNC word clock output

Integrated Software

  • Studio One® Artist for macOS® and Windows®
  • UC Surface control software for macOS, Windows, iPad®, and Android™
  • Studio Magic Software Suite
  • Ableton® Live Lite

Meters, Controls, and Features

  • 18x8 onboard DSP monitor mixer
  • Front-panel level controls for main outputs
  • Mono and Mute buttons for the main outputs
  • True +48V phantom power for condenser microphones (global)
  • 10 ladder-style 8-LED level meters (8 input, 2 main output)

Digital

  • USB-C® -compatible port (USB 2.0)
  • 24-bit resolution
  • 44.1, 48, 88.2, 96, 176.4, and 192 kHz sampling rates

Physical

  • 1U rack-mountable
  • Road-rugged construction with all-metal chassis and metal knobs

Record the entire band.

PreSonus® was a pioneer in high-channel-count audio interfaces and has spent the last 20 years listening to their customers and creating the best audio interfaces for recording large sessions. The Studio 1824c provides amazing sound-quality with eight of PreSonus’ lauded XMAX analog mic preamps onboard and pristine 24-bit 192 kHz conversion. Add two low-noise instrument preamps, balanced line-level inputs, and an ADAT input to add 8 more channels whenever you need them, and you have an audio interface ready to record just about any session. A complete, all-in-one recording package, Studio One® Artist music production software, is included with the Studio 1824c, offering unlimited tracking with tight control-room integration.

Studio 1824c with drumset in background
Studio 1824c Frond and Back panel views

Superior sound.

The Studio 1824c operates at up to 192 kHz for ultra-high-definition recording and mixing. High-quality converters on every input and output and eight of PreSonus’ professional-grade XMAX mic preamps enable you to capture complex musical harmonics smoothly and naturally, with no audible distortion. XMAX mic preamps are known the world over for their ability to deliver incredibly high headroom, deep lows, smooth highs, and a rich overall sound so you’ll hear every breath, transient, and detail in your recordings.

World-class recording software included.

Seamlessly integrated with the included Studio One Artist music production software and with PreSonus UC Surface control software for macOS®, Windows®, iPad®, and Android™ tablet, the Studio 1824c audio interface works with virtually all macOS and Windows recording software. Easy to learn, Studio One enables you to compose, record, and produce without getting distracted by the tools. Need a new loop or sample for your latest production? Studio One lets you shop, audition, and purchase new content right from your production environment!

Studio One Artist software view on laptop
Person recording guitar and vocals

Stress-free recording.

Professional tools make any job easier. That’s why we included professional input and output metering on the Studio 1824c, allowing you to keep an eye on your input and mix levels while running your session. Easy-to-use DSP monitor mixing lets you create four discrete near-zero-latency monitor mixes, enough for even the largest ensembles. All line-level outputs are also DC coupled, enabling them to send control voltages. Front-panel Mute, Mono, and level controls let you work with your main mix.

Wherever sound takes you.

Whether you're upgrading your studio or building a new space for your band to record, the Studio 1824c has you covered with superior mic preamps, expandable inputs, and powerful, easy-to-use onboard monitor mixing to give you the world-class results you want. While it’s a perfect companion for any recording software, the Studio 1824c combines with the included Studio One Artist to provide a complete, affordable recording solution that will make you sound great.

diagonal view of Studio 1824c
Variety of Apple computers and devices with PreSonus devices

Apple Silicon, iOS, and iPadOS compatibility—standard.

The PreSonus 1824c is natively compatible with Apple Silicon-based Mac computers*, as well as iOS and iPadOS devices, including iPad Pro, iPad, iPad Air, iPad Mini, iPod Touch, and iPhone. Because it's USB class-compliant, there are no special drivers or applications to download and install. You'll be able to produce on the go—everything from podcasts to folk rock to trap—wherever sound takes you.

Make your own magic.

At PreSonus, they want to make sure that their audio products come with everything you need to craft your own mesmerizing spells in the studio. That's why they include Studio One Artist with every audio interface and controller product they make, from the 2-channel AudioBox USB 96 to the 64-channel StudioLive 64S, ATOM to FaderPort 16, but they didn't stop there. Why? Because down in Louisiana, they have a word: lagniappe. It means "a little something extra," and it's in that spirit that PreSonus also includes the Studio Magic Suite of software with their audio interface products and their award-winning controllers as well.

The 2021 Studio Magic includes tutorials from Melodics, sound libraries from Ghost Hack, 7 virtual instruments, and 9 effects plug-ins in VST, AU, and AAX formats to use in Studio One Artist or your DAW of choice with a retail value of over $1000 (US).

Plugins from Studio Magic

SPECIFICATIONS

General

  • Supported Sample Rates (kHz): 44.1, 48, 88.2, 96, 176.4, 192 kHz
  • Converter Resolution: 24-bit
  • ADC Converter Dynamic Range: 114 dB
  • DAC Converter Dynamic Range: 114 dB

Microphone Inputs

  • Maximum Level: +16 dBu, min gain
  • Gain Range: 80 dB
  • Frequency Response: 20 Hz - 20 kHz (unity gain)
  • Dynamic Range: 110 dB (A-wtd, min gain)
  • THD + N: 0.005% (1 kHz, 0dBu, unity gain)
  • EIN: -128 dBu (A-wtd, 20 kHz BW, Rs=150Ω, max gain)
  • Input Impedance: 1400Ω
  • Phantom Power: 48V (>10 mA per channel)

Line Inputs

  • Maximum Level: +21 dBu (balanced, min gain)
  • Gain Range: 40 dB
  • Frequency Response: 20 Hz-20 kHz (unity gain)
  • Dynamic Range: 112 dB (A-wtd, min gain)
  • THD + N: 0.005% (1 kHz, +18 dBu, min gain)
  • Input Impedance: 10 kΩ

Instrument Inputs

  • Maximum Level: +15 dBu (unbalanced, min gain)
  • Gain Range: 80 dB
  • Frequency Response: 20 Hz - 20 kHz (min gain)
  • Dynamic Range: 112 dB (A-wtd, min gain)
  • THD + N: 0.020% (1 kHz, +10 dBu, min gain)
  • Input Impedance: 1M Ω

Main Outputs

  • Type: ¼" TRS female, DC Coupled
  • Maximum Level: +18 dBu, balanced
  • Frequency Response: 20Hz - 20kHz (unity gain)
  • Dynamic Range: 108 dB (A-wtd, unity gain)
  • THD + N: 0.004% (1 kHz, -1 dBFS, unity gain)

Line Outputs

  • Type: ¼" TRS female, DC coupled
  • Maximum Level: +18 dBu, balanced
  • Frequency Response: 20 Hz - 20 kHz
  • Dynamic Range: 108 dB (A-wtd, -60 dBFS)
  • THD + N: 0.004% (1 kHz, -1 dBFS, unity gain)

Headphone Outputs

  • Maximum Power: 150 mW/channel (60Ω load)
  • Frequency Response: 20 Hz - 20 kHz (unity gain)
  • Dynamic Range: 103 dB (A-weighted, 1 kHz, unity gain)
  • THD + N: 0.250% (1 kHz, 150 mW, unity gain)
  • Impedance Working Range: 32Ω to 600Ω

Physical

  • Height: 1.75" (44 mm)
  • Width: 19" (483 mm)
  • Depth: 5.5" (140 mm)
  • Weight: 4.8 lbs (2.2 kg)

SYSTEM REQUIREMENTS

Below are the minimum computer-system requirements for Studio 1824c.

macOS®

  • macOS version 10.13 or later
  • 200 MB storage space and 8 GB RAM for Universal Control (required for firmware updates)
  • Available USB port

Windows®

  • Windows 10 or later (64-Bit Only)
  • 200 MB storage space and 8 GB RAM for Universal Control (required for firmware updates and low-latency ASIO support)
  • Available USB port

The above are the hardware system requirements for this product.

DAW software and Operating System requirements vary.

Returns

  • Any New item (other than as noted below) purchased from Bananas at Large may be returned within 14 days of the invoice date, for a full refund, exchange or credit.
  • All Pre-Owned products may be returned in 48 hours.
  • All Clearance, “additional mark down”, additionally discounted, “blow out”, “door buster” or otherwise identified as on sale may be returned within 7 days unless otherwise specified.

For online orders, the above return policy begins on the day the items were delivered. We must receive an active tracking number within the specified time.

Bananas must be notified within 24 hours of receiving delivery of any issues that pertain to damage during shipping, missing product or incorrect product.

Original Freight, Packing materials and handling fees are not refundable. 

See our full Return Policy for all of the pertinent details.

Shipping

We understand that when you make an order, you want your gear as quickly as possible and we'll do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. In most cases, orders ship within 1-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified. 

Most orders $100 and over qualify for FREE shipping within the Continental United States. Some exclusions may apply.

Ensure Secure Deliveries with Signature Confirmation

Want more security? Request Signature Required for your online order. This service is available upon request. We apply Signature Required on all online orders over $200. Please submit in writing if for any reason you do not want this additional service. Your request must be emailed to us prior to shipping - info@bananas.com.

  • Service available upon request.
  • Signature Required applied to all online orders over $200.
  • Limited availability to APO/FPO/DPO locations and certain Freely Associated States.
  • Use with any service except Standard Mail® and Adult Signature Services.

See our full Shipping Policy for further details.

Buy online, pick up in store

Order online and pick up at any store location FREE of charge. Avoid online shipping charges and shipping time, and in most cases get your order faster. Enjoy the in store pickup convenience and security of knowing that your can easily return the product if it does not suit your needs within our return policy.

I'm interested! What do I need to do?

  1. Place your order on bananas.com and choose In-Store Pickup for your preferred location at checkout.
  2. We'll contact you by email or phone when it's ready for pick up. Need it sooner? Just give us a call and we'll do our best to arrange that: 888-900-1959
  3. Bring a copy of your valid government-issued ID such as a Driver's License and a digital or print copy of the order confirmation to your local store.
  4. You have (2 options): Curbside Contactless Pickup or Pick up in Store.
    1. Curbside Contactless Pickup: When you arrive at the store location, call us and we will bring your order out to verify your ID, place in your vehicle and you're ready to go!
    2. Pick up In Store: Come into the store, show your ID, and pick up your order.

How does it work?

After you place your order online, the selected store receives your order. Then the merchandise is selected from the store's current inventory and prepared for pick up. If the items are located at another store, there may be a longer wait time as we need to transfer it to the pickup location of your choice. This is all part of our free service. We'll contact you when it's ready and notify you if anything changes. Once your order is ready, you can choose to come into the store to pick up your order OR call us when you arrive and we will provide Contactless Curbside Pickup at your vehicle.

Most orders are ready within 24 hours; however, please allow for extra processing time depending on the item, size of order, and store location. If you need to pick up your order sooner, please give us a call at either location.

See our full Shipping Policy for further details.

 

Local delivery to your doorstep

Bananas is here to help you support your local economy, shop local, get your musical dreams faster.

FAST: Get Same Day Delivery starting at $35*.

Making your online shopping a little easier. We offer an easy “Order Online, Deliver to your Doorstep”.

This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!

*Get same day delivery for in-stock orders received and processed by 2pm, otherwise will deliver the following business day. Delivery fee is based on weight, delivery location and courier fees. Any amounts over $35 - You will be notified to approve before delivery. This is a convenience option only. Deliveries are by a 3rd party delivery service and will deliver to doorstep only. By accepting this delivery process you hereby indemnify Bananas At Large Inc of all responsibility as Bananas At Large is not the delivery agent and assumes no liability on lost or stolen products.

By choosing this option you understand and agree to the following terms:

  • Some restrictions apply. For in-stock & available items only.
  • You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
  • Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
  • Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
  • You understand and accept the risk and responsibility of your package once it is delivered.
  • Large items, overweight items may incur additional charges.
  • Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
  • If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.

FREE: Free Local Delivery in 1-3 Days.

Free 1-3 day local delivery available for orders over $199*Contact us for details.

If you aren’t in a rush to receive your items and want free delivery, choose the Free Local Delivery option at checkout. Your order will be processed and delivered within 2-3 business days. 

*Applies to full price items only. Can't be combined with any other deals or promotions including Bananas Rewards.

This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!

By choosing this option you understand and agree to the following terms:

  • Some restrictions apply. For in-stock & available items only.
  • You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
  • Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
  • Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
  • You understand and accept the risk and responsibility of your package once it is delivered.
  • Large items, overweight items may incur additional charges.
  • Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
  • If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.

See our full Shipping Policy for further details.

    Local pickup only

    Some products are available for local pickup only. If you’d like this item shipped, please call us at 1 (888) 900-1959 or text us at (415) 457-7600 to discuss shipping options. 

    Shipping items with tubes

    Bananas does not warranty tubes in transit. We offer tube removal and individual bubble wrap service for $45 per customer request (for standard amps, more complex amps that take more time may be a higher fee). Customers buying any tube product and having it shipped should understand and realize that Bananas cannot be responsible for damaged tubes from transit. This applies to all new and used products. Certain manufactures offer a tube warranty on their new products as a courtesy, and that is available thru the manufacturer warranty process for all new products where it applies.

    Play now, Pay later!

    Make music more affordable with these easy payment plans. It only takes a few minutes to apply or just choose any financing option at checkout.

    Bananas at Large offers these financing options: Affirm, PayTomorrow, Acima Credit, Synchrony and more! 

    Click here for details.

    Affordable, Comprehensive Product Protection from Mulberry

    Bananas At Large has partnered with Mulberry to provide you with extended product protection.


    Longer-term protection for your purchase

    Your Mulberry product protection plan goes beyond our standard coverage to keep your product protected for longer for up to 5 years.

    Protect against, drops, spills, and more!

    Get protection for peace of mind when accidents happen. Mulberry’s coverage may vary based on the specific product.

    Product Failures and Defects

    If anything goes wrong with your product beyond the manufacturer warranty, Mulberry has your back with free repairs & replacements

    For full coverage details, visit https://www.getmulberry.com


    The Best Customer Service in Product Protection

    • File your claim in just a few clicks
    • No subscriptions or deductibles
    • Rapid repairs & replacements
    • Highly-rated customer support team
    • Gotcha-free coverage
    • Easy-to-use digital customer portal
    The Best Customer Service in Product Protection

    Customers Love Mulberry

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    How does it work

    Purchase your Mulberry protection plan

    Purchase your Mulberry protection plan along with a Bananas at Large purchase. That’s it! You’ll be automatically registered with Mulberry.

    File a claim if something happens

    Mulberry’s digital portal lets you file a claim in just a few clicks. Simply log-in to your Mulberry account, click “File a Claim”, and follow the prompts.

    Get approved and get your claim resolved!

    Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.


    FAQs

    What does the Mulberry plan cover?

    Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.

    What is Mulberry?

    Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site. Along with comprehensive coverage for your products, Mulberry also offers the following:

    • 24/7 customer support
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    • No deductibles or hidden fees

    Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.

    How do I sign up for a Mulberry protection plan

    It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed.

    How do I file a claim?

    Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com

    Will I have to pay a deductible or any other fees?

    You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.

    What happens if I return or exchange my product?

    Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within the merchant’s return window, you will receive a 100% refund for your Protection Plan, minus any claims paid. For returns outside of the merchant’s return window, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.

     

    Warning: Some of the products purchased at Bananas At Large can expose you to chemicals, which are known to the State of California to cause cancer and/or reproductive harm. For more information go to http://www.P65Warnings.ca.gov.