Tascam Portacapture X8 High Resolution Portable Recorder
Tascam

Tascam Portacapture X8 High Resolution Portable Recorder

  • Product SKU: PORTACAPTURE X8

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Available: Pre-Order

$419.99

 

New Generation High-Res Multi-track Handheld Recorder

Simple user-friendly app-like operation.

Utilizes cutting-edge functionality for creating quality content.

FEATURES

  • Intuitive Launcher system using a 3.5-inch color touch panel display
  • Recording applications such as basic multi-track recording, podcasting, music, voice (interviews, vlog), field recording, ASMR and more
  • 4 XLR/TRS locking combo jack MIC/LINE inputs with individual phantom power supply (24V/48V) and in-house-developed HDDA (High Definition Discrete Architecture) mic preamps
  • Supports up to 192kHz/ 32-bit float point recording
  • Detachable 14.6mm large-diaphragm condenser mics for both A-B position and X-Y position
  • Includes 8-in/2-out USB audio interface function
    *Internal mics can be used as a USB audio source
    *Internal recording to microSD card is available while the unit is functioning in USB audio interface mode
    *Supports 32bit float USB transmission (from V1.30)
  • Internal multi-track recording up to 8 tracks (6 tracks + 2 mix)
  • TASCAM Portacapture Control app for wireless remote control via mobile devices (with optional AK-BT1 Bluetooth adapter)
  • Wireless timecode sync with supported devices from Atomos (with optional AK-BT1 Bluetooth adapter, added in V1.20)

Innovative, powerful, yet simple. The Launcher icon system allows specific application settings to be easily configured

The new Launcher system and 3.5-inch color touch panel allow smooth navigation to select the best audio settings that match the application. Taking advantage of these presets, users will have more time to focus on the actual recording without the need to struggle with complicated settings.

Also, USER SETTING on the launcher allows direct access to user-determined specific app settings with just one step.

Configure Level Settings With Ease

The Portacapture X8 provides a preset level setting to achieve a wide dynamic range utilizing the premium dual AD converters and 32-bit float point recording technology. The result is content with uncompromised audio quality even with low level recordings. The audio data can be edited and increased later without deteriorating the S/N (signal-to-noise ratio). Also the internal normalize function allows automatic level alignment of the 2-mix file after recording. Combining these features, there's no need to use valuable creative time finding the right audio level that matches the recording.

USB Audio Interface Function With No Driver Needed

Utilizing plug-and-go driverless functionality, the Portacapture X8 can be used as a compact mixer with built-in microphones for live streaming via OBS or similar platforms, and also offers direct recording of video narration and dialogue directly to DAW and editing software. The Portacapture X8 streams up to 8 tracks (6 inputs and 2mix) through USB. By supporting the USB Type-C Power Delivery standard, Portacapture X8 can provide phantom power to each external mic at once with USB bus power. For video or audio conferencing, use the Portacapture X8 as your USB microphones and even record the audio simultaneously.Also, Portacapture X8 supports 32bit float USB transmission (from V1.30), enabling DAW recording with wider dynamic range, higher resolution and audio quality, and editing capability.

Premium Large Format Built-in Microphones

The Portacapture X8 comes with two 14.6mm diameter built-in microphones, the largest in our lineup. Employing a detachable mechanism, both L and R microphones can be flexibly attached/detached from the main unit to form A-B / True X-Y mic patterns.

Wireless Remote Control via Optional Bluetooth Adapter and Original App

Wireless remote control is possible via mobile devices such as smartphones and tablets (iPad and Android devices) using the optional AK-BT1 Bluetooth dongle and the Portacapture Control app, which can be downloaded free of charge from the App Store or Google Play.

Wireless Timecode Sync with Atomos AtomX SYNC/ UltraSync BLUE supported devices

Adding timecode sync greatly helps the post-editing process by aligning files on a time basis, especially for projects using multiple cameras or recorders.

Wireless timecode sync is available with Atomos AtomX SYNC, UltraSync BLUE and other compatible products such as ATOMOS CONNECT and SHOGUN CONNECT. The optional AK-BT1 Bluetooth adapter for Portacapture X8 is required.

Multi-track Recording Up to 8 tracks (6 tracks + 2 mix)

The Portacapture X8 can simultaneously record up to 8 tracks in total (6 tracks + 2 mix). From monaural audio recording to multi-track music recording, the Portacapture X8 can be flexibly adapted for a wide range of applications.

For the XLR/TRS inputs, TASCAM know-how utilizing the in-house-developed HDDA (High Definition Discrete Architecture) mic preamps - enables high-quality audio recording.

4 XLR/TRS Combo Jacks With External MIC/LINE Connectivity and Camera in/out

With its 2 built-in stereo mics, 4 XLR inputs with support for both mic and line-level*, EXT-IN, LINE OUT, and CAMERA IN/OUT connections, the Portacapture X8 is a versatile portable recorder with an abundance of IN/OUT choices.

* Maximum input level : +24dBu

Flexible Configuration With Cold Shoe/ Tripod Screw Connectors

The unit's external mechanism provides flexible functionality. Portacapture X8 can be easily mounted on top of cameras and tripods, and be combined with AV rigs. The rear cold shoe mount also makes it possible to attach mic holders and/or wireless receivers

SPECIFICATIONS

Recorder

  • Recording media: microSD cards (64MB - 2GB), microSDHC cards (4GB - 32GB), microSDXC cards (48GB - 512GB)
  • Recording / playback formats:
    • WAV (BWF): 44.1k/48k/96k/192kHz, 16/24-bit, 32-bit float
    • MP3: 44.1k/48kHz, 128k/192k/256k/320kbps
  • Number of channels:
    • Input channels: 6 channels maximum
    • Recording tracks: 8 tracks maximum (6 tracks, stereo mix)

Analog audio input ratings

  • Mic inputs (unbalanced)
    • Input jacks 1-2(support plug-in power)
      • Connectors: 3.5mm (1/8") Mini TRS jacks
      • Maximum input level: +1dBV
      • Minimum input level: -69.3dBV
      • Input impedance: 85kΩ or higher
  • Mic inputs (balanced)
    • Input jacks 3-6(input set to "MIC")
      • Connectors:
        XLR-3-31 equivalent(1: GND, 2: HOT, 3: COLD)
        6.3mm(1/4") standard TRS jacksInput(Tip: HOT, Ring: COLD, Sleeve: GND)
        Note: phantom power supported by XLR only
      • Maximum input level: +2dBu
      • Minimum input level: -75dBu
      • Input impedance: 2.2kΩ or higher
    • Input jacks 3-6(Input set to "LINE")
      • Connectors:
        XLR-3-31 equivalent(1: GND, 2: HOT, 3: COLD)
        6.3mm(1/4") standard TRS jacksInput(Tip: HOT, Ring: COLD, Sleeve: GND)
      • Nominal input level: +4dBu (GAIN:min)
      • Maximum input level: +24dBu
      • Minimum input level: -53dBu
      • Input impedance: 9kΩ or higher
  • Line input (unbalanced)
    • EXT IN jack
      • Connectors: 1/8" (3.5mm) Stereo Mini jack
      • Nominal input level: -10dBV (GAIN:min)
      • Maximum input level: +10dBV
      • Minimum input level: -48dBV
      • Input impedance: 8.5kΩ or higher

Analog audio output

  • Line output (unbalanced)
    • LINE OUT jack
      • Connectors: 1/8" (3.5mm) Stereo Mini jack
      • Nominal output level: -14dBV
      • Maximum output level: +6dBV
      • Output impedance: 200Ω
  • Headphone output
    • Headphone jack
      • Connectors: 1/8" (3.5mm) Stereo Mini jack
      • Maximum output: 45mW + 45mW
      • (THD+N 0.1% or less, into 32Ω)
      • Built-in speaker: 0.4W (mono)

Control input/output ratings

  • USB port
    • Connectors: USB Type-C
    • Format: USB2.0 HIGH SPEED mass storage class
  • Bluetooth® device connector: For Bluetooth® adapter (AK-BT1) only

Power

  • 4 AA batteries (Alkaline, Ni-MH or Lithium-ion)
  • USB bus power from a computer
  • TASCAM PS-P520U AC adapter (sold separately)
  • Power Consumption: 7.5W (maximum)
  • Operating temperature range: 0 - 40°C

Weight & Dimensions

  • Dimensions: 83mm (W) × 205.6mm (H) × 41.5mm (D)
    *including protrusions
  • Weight: 472g / 381g (with/without batteries)

WHAT'S IN THE BOX

  • Portacapture X8 x 1
  • Included mics x 1(left/right pair)
  • AA alkaline batteries x 4
  • Owner's Manual (including warranty)
  • TASCAM ID registration guide

New Generation High-Res Multi-track Handheld Recorder

Simple user-friendly app-like operation.

Utilizes cutting-edge functionality for creating quality content.

FEATURES

  • Intuitive Launcher system using a 3.5-inch color touch panel display
  • Recording applications such as basic multi-track recording, podcasting, music, voice (interviews, vlog), field recording, ASMR and more
  • 4 XLR/TRS locking combo jack MIC/LINE inputs with individual phantom power supply (24V/48V) and in-house-developed HDDA (High Definition Discrete Architecture) mic preamps
  • Supports up to 192kHz/ 32-bit float point recording
  • Detachable 14.6mm large-diaphragm condenser mics for both A-B position and X-Y position
  • Includes 8-in/2-out USB audio interface function
    *Internal mics can be used as a USB audio source
    *Internal recording to microSD card is available while the unit is functioning in USB audio interface mode
    *Supports 32bit float USB transmission (from V1.30)
  • Internal multi-track recording up to 8 tracks (6 tracks + 2 mix)
  • TASCAM Portacapture Control app for wireless remote control via mobile devices (with optional AK-BT1 Bluetooth adapter)
  • Wireless timecode sync with supported devices from Atomos (with optional AK-BT1 Bluetooth adapter, added in V1.20)

Innovative, powerful, yet simple. The Launcher icon system allows specific application settings to be easily configured

The new Launcher system and 3.5-inch color touch panel allow smooth navigation to select the best audio settings that match the application. Taking advantage of these presets, users will have more time to focus on the actual recording without the need to struggle with complicated settings.

Also, USER SETTING on the launcher allows direct access to user-determined specific app settings with just one step.

Configure Level Settings With Ease

The Portacapture X8 provides a preset level setting to achieve a wide dynamic range utilizing the premium dual AD converters and 32-bit float point recording technology. The result is content with uncompromised audio quality even with low level recordings. The audio data can be edited and increased later without deteriorating the S/N (signal-to-noise ratio). Also the internal normalize function allows automatic level alignment of the 2-mix file after recording. Combining these features, there's no need to use valuable creative time finding the right audio level that matches the recording.

USB Audio Interface Function With No Driver Needed

Utilizing plug-and-go driverless functionality, the Portacapture X8 can be used as a compact mixer with built-in microphones for live streaming via OBS or similar platforms, and also offers direct recording of video narration and dialogue directly to DAW and editing software. The Portacapture X8 streams up to 8 tracks (6 inputs and 2mix) through USB. By supporting the USB Type-C Power Delivery standard, Portacapture X8 can provide phantom power to each external mic at once with USB bus power. For video or audio conferencing, use the Portacapture X8 as your USB microphones and even record the audio simultaneously.Also, Portacapture X8 supports 32bit float USB transmission (from V1.30), enabling DAW recording with wider dynamic range, higher resolution and audio quality, and editing capability.

Premium Large Format Built-in Microphones

The Portacapture X8 comes with two 14.6mm diameter built-in microphones, the largest in our lineup. Employing a detachable mechanism, both L and R microphones can be flexibly attached/detached from the main unit to form A-B / True X-Y mic patterns.

Wireless Remote Control via Optional Bluetooth Adapter and Original App

Wireless remote control is possible via mobile devices such as smartphones and tablets (iPad and Android devices) using the optional AK-BT1 Bluetooth dongle and the Portacapture Control app, which can be downloaded free of charge from the App Store or Google Play.

Wireless Timecode Sync with Atomos AtomX SYNC/ UltraSync BLUE supported devices

Adding timecode sync greatly helps the post-editing process by aligning files on a time basis, especially for projects using multiple cameras or recorders.

Wireless timecode sync is available with Atomos AtomX SYNC, UltraSync BLUE and other compatible products such as ATOMOS CONNECT and SHOGUN CONNECT. The optional AK-BT1 Bluetooth adapter for Portacapture X8 is required.

Multi-track Recording Up to 8 tracks (6 tracks + 2 mix)

The Portacapture X8 can simultaneously record up to 8 tracks in total (6 tracks + 2 mix). From monaural audio recording to multi-track music recording, the Portacapture X8 can be flexibly adapted for a wide range of applications.

For the XLR/TRS inputs, TASCAM know-how utilizing the in-house-developed HDDA (High Definition Discrete Architecture) mic preamps - enables high-quality audio recording.

4 XLR/TRS Combo Jacks With External MIC/LINE Connectivity and Camera in/out

With its 2 built-in stereo mics, 4 XLR inputs with support for both mic and line-level*, EXT-IN, LINE OUT, and CAMERA IN/OUT connections, the Portacapture X8 is a versatile portable recorder with an abundance of IN/OUT choices.

* Maximum input level : +24dBu

Flexible Configuration With Cold Shoe/ Tripod Screw Connectors

The unit's external mechanism provides flexible functionality. Portacapture X8 can be easily mounted on top of cameras and tripods, and be combined with AV rigs. The rear cold shoe mount also makes it possible to attach mic holders and/or wireless receivers

SPECIFICATIONS

Recorder

  • Recording media: microSD cards (64MB - 2GB), microSDHC cards (4GB - 32GB), microSDXC cards (48GB - 512GB)
  • Recording / playback formats:
    • WAV (BWF): 44.1k/48k/96k/192kHz, 16/24-bit, 32-bit float
    • MP3: 44.1k/48kHz, 128k/192k/256k/320kbps
  • Number of channels:
    • Input channels: 6 channels maximum
    • Recording tracks: 8 tracks maximum (6 tracks, stereo mix)

Analog audio input ratings

  • Mic inputs (unbalanced)
    • Input jacks 1-2(support plug-in power)
      • Connectors: 3.5mm (1/8") Mini TRS jacks
      • Maximum input level: +1dBV
      • Minimum input level: -69.3dBV
      • Input impedance: 85kΩ or higher
  • Mic inputs (balanced)
    • Input jacks 3-6(input set to "MIC")
      • Connectors:
        XLR-3-31 equivalent(1: GND, 2: HOT, 3: COLD)
        6.3mm(1/4") standard TRS jacksInput(Tip: HOT, Ring: COLD, Sleeve: GND)
        Note: phantom power supported by XLR only
      • Maximum input level: +2dBu
      • Minimum input level: -75dBu
      • Input impedance: 2.2kΩ or higher
    • Input jacks 3-6(Input set to "LINE")
      • Connectors:
        XLR-3-31 equivalent(1: GND, 2: HOT, 3: COLD)
        6.3mm(1/4") standard TRS jacksInput(Tip: HOT, Ring: COLD, Sleeve: GND)
      • Nominal input level: +4dBu (GAIN:min)
      • Maximum input level: +24dBu
      • Minimum input level: -53dBu
      • Input impedance: 9kΩ or higher
  • Line input (unbalanced)
    • EXT IN jack
      • Connectors: 1/8" (3.5mm) Stereo Mini jack
      • Nominal input level: -10dBV (GAIN:min)
      • Maximum input level: +10dBV
      • Minimum input level: -48dBV
      • Input impedance: 8.5kΩ or higher

Analog audio output

  • Line output (unbalanced)
    • LINE OUT jack
      • Connectors: 1/8" (3.5mm) Stereo Mini jack
      • Nominal output level: -14dBV
      • Maximum output level: +6dBV
      • Output impedance: 200Ω
  • Headphone output
    • Headphone jack
      • Connectors: 1/8" (3.5mm) Stereo Mini jack
      • Maximum output: 45mW + 45mW
      • (THD+N 0.1% or less, into 32Ω)
      • Built-in speaker: 0.4W (mono)

Control input/output ratings

  • USB port
    • Connectors: USB Type-C
    • Format: USB2.0 HIGH SPEED mass storage class
  • Bluetooth® device connector: For Bluetooth® adapter (AK-BT1) only

Power

  • 4 AA batteries (Alkaline, Ni-MH or Lithium-ion)
  • USB bus power from a computer
  • TASCAM PS-P520U AC adapter (sold separately)
  • Power Consumption: 7.5W (maximum)
  • Operating temperature range: 0 - 40°C

Weight & Dimensions

  • Dimensions: 83mm (W) × 205.6mm (H) × 41.5mm (D)
    *including protrusions
  • Weight: 472g / 381g (with/without batteries)

WHAT'S IN THE BOX

  • Portacapture X8 x 1
  • Included mics x 1(left/right pair)
  • AA alkaline batteries x 4
  • Owner's Manual (including warranty)
  • TASCAM ID registration guide

Returns

  • Any New item (other than as noted below) purchased from Bananas at Large may be returned within 14 days of the invoice date, for a full refund, exchange or credit.
  • All Pre-Owned products may be returned in 48 hours.
  • All Clearance, “additional mark down”, additionally discounted, “blow out”, “door buster” or otherwise identified as on sale may be returned within 7 days unless otherwise specified.

For online orders, the above return policy begins on the day the items were delivered. We must receive an active tracking number within the specified time.

Bananas must be notified within 24 hours of receiving delivery of any issues that pertain to damage during shipping, missing product or incorrect product.

Original Freight, Packing materials and handling fees are not refundable. 

See our full Return Policy for all of the pertinent details.

Shipping

We understand that when you make an order, you want your gear as quickly as possible and we'll do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. In most cases, orders ship within 1-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified. 

Most orders $100 and over qualify for FREE shipping within the Continental United States. Some exclusions may apply.

Ensure Secure Deliveries with Signature Confirmation

Want more security? Request Signature Required for your online order. This service is available upon request. We apply Signature Required on all online orders over $200. Please submit in writing if for any reason you do not want this additional service. Your request must be emailed to us prior to shipping - info@bananas.com.

  • Service available upon request.
  • Signature Required applied to all online orders over $200.
  • Limited availability to APO/FPO/DPO locations and certain Freely Associated States.
  • Use with any service except Standard Mail® and Adult Signature Services.

See our full Shipping Policy for further details.

Buy online, pick up in store

Order online and pick up at any store location FREE of charge. Avoid online shipping charges and shipping time, and in most cases get your order faster. Enjoy the in store pickup convenience and security of knowing that your can easily return the product if it does not suit your needs within our return policy.

I'm interested! What do I need to do?

  1. Place your order on bananas.com and choose In-Store Pickup for your preferred location at checkout.
  2. We'll contact you by email or phone when it's ready for pick up. Need it sooner? Just give us a call and we'll do our best to arrange that: 888-900-1959
  3. Bring a copy of your valid government-issued ID such as a Driver's License and a digital or print copy of the order confirmation to your local store.
  4. You have (2 options): Curbside Contactless Pickup or Pick up in Store.
    1. Curbside Contactless Pickup: When you arrive at the store location, call us and we will bring your order out to verify your ID, place in your vehicle and you're ready to go!
    2. Pick up In Store: Come into the store, show your ID, and pick up your order.

How does it work?

After you place your order online, the selected store receives your order. Then the merchandise is selected from the store's current inventory and prepared for pick up. If the items are located at another store, there may be a longer wait time as we need to transfer it to the pickup location of your choice. This is all part of our free service. We'll contact you when it's ready and notify you if anything changes. Once your order is ready, you can choose to come into the store to pick up your order OR call us when you arrive and we will provide Contactless Curbside Pickup at your vehicle.

Most orders are ready within 24 hours; however, please allow for extra processing time depending on the item, size of order, and store location. If you need to pick up your order sooner, please give us a call at either location.

See our full Shipping Policy for further details.

 

Local delivery to your doorstep

Bananas is here to help you support your local economy, shop local, get your musical dreams faster.

FAST: Get Same Day Delivery starting at $35*.

Making your online shopping a little easier. We offer an easy “Order Online, Deliver to your Doorstep”.

This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!

*Get same day delivery for in-stock orders received and processed by 2pm, otherwise will deliver the following business day. Delivery fee is based on weight, delivery location and courier fees. Any amounts over $35 - You will be notified to approve before delivery. This is a convenience option only. Deliveries are by a 3rd party delivery service and will deliver to doorstep only. By accepting this delivery process you hereby indemnify Bananas At Large Inc of all responsibility as Bananas At Large is not the delivery agent and assumes no liability on lost or stolen products.

By choosing this option you understand and agree to the following terms:

  • Some restrictions apply. For in-stock & available items only.
  • You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
  • Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
  • Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
  • You understand and accept the risk and responsibility of your package once it is delivered.
  • Large items, overweight items may incur additional charges.
  • Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
  • If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.

FREE: Free Local Delivery in 1-3 Days.

Free 1-3 day local delivery available for orders over $199*Contact us for details.

If you aren’t in a rush to receive your items and want free delivery, choose the Free Local Delivery option at checkout. Your order will be processed and delivered within 2-3 business days. 

*Applies to full price items only. Can't be combined with any other deals or promotions including Bananas Rewards.

This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!

By choosing this option you understand and agree to the following terms:

  • Some restrictions apply. For in-stock & available items only.
  • You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
  • Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
  • Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
  • You understand and accept the risk and responsibility of your package once it is delivered.
  • Large items, overweight items may incur additional charges.
  • Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
  • If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.

See our full Shipping Policy for further details.

    Local pickup only

    Some products are available for local pickup only. If you’d like this item shipped, please call us at 1 (888) 900-1959 or text us at (415) 457-7600 to discuss shipping options. 

    Shipping items with tubes

    Bananas does not warranty tubes in transit. We offer tube removal and individual bubble wrap service for $45 per customer request (for standard amps, more complex amps that take more time may be a higher fee). Customers buying any tube product and having it shipped should understand and realize that Bananas cannot be responsible for damaged tubes from transit. This applies to all new and used products. Certain manufactures offer a tube warranty on their new products as a courtesy, and that is available thru the manufacturer warranty process for all new products where it applies.

    Play now, Pay later!

    Make music more affordable with these easy payment plans. It only takes a few minutes to apply or just choose any financing option at checkout.

    Bananas at Large offers these financing options: Affirm, PayTomorrow, Acima Credit, Synchrony and more! 

    Click here for details.

    Affordable, Comprehensive Product Protection from Mulberry

    Bananas At Large has partnered with Mulberry to provide you with extended product protection.


    Longer-term protection for your purchase

    Your Mulberry product protection plan goes beyond our standard coverage to keep your product protected for longer for up to 5 years.

    Protect against, drops, spills, and more!

    Get protection for peace of mind when accidents happen. Mulberry’s coverage may vary based on the specific product.

    Product Failures and Defects

    If anything goes wrong with your product beyond the manufacturer warranty, Mulberry has your back with free repairs & replacements

    For full coverage details, visit https://www.getmulberry.com


    The Best Customer Service in Product Protection

    • File your claim in just a few clicks
    • No subscriptions or deductibles
    • Rapid repairs & replacements
    • Highly-rated customer support team
    • Gotcha-free coverage
    • Easy-to-use digital customer portal
    The Best Customer Service in Product Protection

    Customers Love Mulberry

    “They Make it so easy and fast to make a claim! Worth every penny for my items.”

    M. Olsen

    “Great customer service. Quick Responses. Very Helpful.”

    Rhonda

    “Absolutely amazing people and help. They do an outstanding job.”

    Tyler Hensley

    “Highly recommended if the option to have Mulberry insure your expensive piece is there.”

    Jarrid Garner

    “Outstanding customer service.”

    Elizabeth Feess

    “The employees were very thorough and followed up after every step.”

    Amanda Flores

    How does it work

    Purchase your Mulberry protection plan

    Purchase your Mulberry protection plan along with a Bananas at Large purchase. That’s it! You’ll be automatically registered with Mulberry.

    File a claim if something happens

    Mulberry’s digital portal lets you file a claim in just a few clicks. Simply log-in to your Mulberry account, click “File a Claim”, and follow the prompts.

    Get approved and get your claim resolved!

    Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.


    FAQs

    What does the Mulberry plan cover?

    Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.

    What is Mulberry?

    Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site. Along with comprehensive coverage for your products, Mulberry also offers the following:

    • 24/7 customer support
    • Hassle-free online claims
    • No deductibles or hidden fees

    Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.

    How do I sign up for a Mulberry protection plan

    It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed.

    How do I file a claim?

    Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com

    Will I have to pay a deductible or any other fees?

    You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.

    What happens if I return or exchange my product?

    Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within the merchant’s return window, you will receive a 100% refund for your Protection Plan, minus any claims paid. For returns outside of the merchant’s return window, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.

     

    Warning: Some of the products purchased at Bananas At Large can expose you to chemicals, which are known to the State of California to cause cancer and/or reproductive harm. For more information go to http://www.P65Warnings.ca.gov.