Truetone 1 Spot Pro CS11 Pedalboard Power Supply
Truetone

Truetone 1 Spot Pro CS11 Pedalboard Power Supply

  • Product SKU: CS11-US

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The 1 Spot Pro CS11 is the same size as the CS12, but with all new outputs and options. It doesn’t replace the CS12, but gives users more power and more available 9Vdc outputs. It also has “one more” output on the back, which allows users to connect the CS11 to Truetone’s new expansion boxes like the XP5 and XP8. It goes to 11… and so much more.

  • THIS ONE GOES TO 11!
  • Quiet, powerful, dependable
  • Includes brackets for mounting under Pedaltrain® pedalboards
  • Extra output on the back for powering Truetone expansion boxes
  • Cables and converter plugs included
  • Worldwide input voltage
  • 1 SPOT PRO: The original studio-grade power for your pedals

The 1 SPOT Pro Story

“A lot of people over the years had told us that we should make a power brick. Even some of my own staff urged me to do it, but I didn’t want to for two reasons. First, I knew the 1 SPOT could power just about every pedal out there, so I didn’t see the need. Second, I didn’t want to make just another knock-off of someone else’s power brick. If we were going to make one, we were going to do it our way and have features that nobody else could offer. As pedal designs changed and it became more common for digital pedals to require isolation and for others to need something other than 9Vdc, I finally saw a reason for us to design a power brick.”

“It took 3 years and lots of experimentation, but we were finally able to design a 1 SPOT Pro, using our own proprietary technology to give musicians all the features they need for today’s pedalboards. The original 1 SPOT still works great for most musicians, but for those who need more power and versatility, the 1 SPOT Pro fills the need perfectly.”

- Bob Weil (Founder & President - Truetone)

FEATURES

1 SPOT Technology

1 SPOT Technology… what does that mean and why should I care? Technically, it’s switching power supply technology, which is very different than what anyone has ever put inside a power brick. Normally, you would find just a big transformer and a handful of small electronic components inside a power brick… old tech that hasn’t changed in decades and has a lot of limitations. Truetone took the same triple filtered switching power supply technology found in Truetone's famous 1 SPOT and scaled it up to make the 1 SPOT Pro models. With much more space to work with, Truetone was able to completely eliminate noise, provide total electrical isolation between outputs, create multiple voltages, and still give you the ability to use it anywhere in the world.

A major benefit of using a switching power supply is that it can handle far more current (power being pulled out of it) than any transformer-based power supply. Although Truetone had to put power rating labels on each output to satisfy certification agencies (yes, Truetone actually certified these, unlike many companies), the outputs can generally handle far more than the label shows. For example, you can connect a 300mA pedal to a 200mA output, without causing any problems. With a transformer-based power supply, you can’t get away with that. The important thing is to not exceed the total of all the labels. With a CS7 (for example), the output labels add up to 1900mA total. That means the total current draw of all your pedals should be less than 1900mA.

Multiple Voltages (CS Series only)

Truetone recognizes that not all guitar pedals run off 9V. That’s why all 1 SPOT Pro models have outputs that can put out 9Vdc, 12Vdc or 18Vdc. The CS12 even has a variable voltage output for old-style fuzz pedals, and a 9Vac output for certain Line6 and Digitech pedals. And if you need to change the voltage of an output, Truetone also makes inexpensive converter cables to help you. There’s the Voltage Doubler, which does exactly what its name says, and the 18V to 9V Converter... which also does what its name says. They don’t have the most clever names, but they get the job done!

Worldwide input voltage

Just like with the original 1 SPOT, (and your laptop power supply and phone charger), the 1 SPOT Pro uses switching power supply technology which allows you to use it anywhere in the world. The 1 SPOT Pro won’t leave you stranded at your first international gig!

Rugged Steel Housing

If you’re a touring musician, or even if you just play at the local pub regularly, you know how important it is to have road-worthy gear. No worries with the 1 SPOT Pro. The housing is all steel, with cleverly designed vents that should keep out the accidental beer spill, should that ever happen.

Pure Isolation

Since pioneering the first switching power supply for musicians, the original 1 SPOT, Truetone gained many years of experience in creating very low noise power for pedals. When Truetone started designing the 1 SPOT Pro, the first multiple output switching power supply, Truetone worried a lot about how to eliminate noise completely. Isolation is part of the solution to noise elimination, but not all of it. Each output is galvanically isolated from the other to help give you pure, clean, noise-free operation of your pedals. However, Truetone also provided an additional layer of pure analog regulation, taking advantage of the greater ability of analog circuits to provide the highest possible suppression of in-band audio noise. There is an artistry involved in these designs, and it’s come at the price of decades of hard work. But all of this put together is what Truetone call Pure Isolation.

Energy Efficient

Prior to the 1 SPOT, musicians either used one linear power supply (a.k.a. wall wart) per pedal, or used batteries. Both solutions for powering pedals were very inefficient with energy, with batteries also contributing greatly to the toxic waste stream. In 2000, Truetone pioneered the use of switching power supply technology to alleviate this condition in an economically-, energy- and environmentally-conservative way. The 1 SPOT power supply was designed to replace many such external power supplies and/or batteries simultaneously. It provided plenty of power with a very low noise level to successfully meet the needs of musicians. By offering musicians a solution that was more cost effective and energy efficient, and moving the market away from linear transformer-based power supplies to switching power supplies, Truetone has caused the saving of thousands of watt-hours per musician per year. Utilizing a more comprehensive switching power supply solution, the 1 SPOT Pro sets a new level of efficiency for power bricks, while still meeting the needs of musicians for low noise operation, even in severe conditions where the pedals themselves may generate interfering noise.

SPECIFICATIONS

Cables

The 1 SPOT Pro CS11 includes a generous assortment of cables and converter plugs. The cables are of various lengths, color-coded for easy cable management and with right angle plugs on the pedal end.

Power cables (all are center pin negative polarity):

  • (2) DC26 (5.5x2.1mm barrel plugs; 26” (660mm) – Purple
  • (2) DC22 (5.5x2.1mm barrel plugs; 22” (559mm) – Blue
  • (4) DC18 (5.5x2.1mm barrel plugs; 18” (457mm) – White
  • (3) DC12 (5.5x2.1mm barrel plugs; 12” (305mm) – Yellow
  • (1) MC2 Two 5.5x2.1mm barrel plugs with 5.5x2.1mm input socket.

Converter Plugs:

  • (1) CL6 – (5.5x2.1mm barrel input, 5.5x2.5 barrel output; reverse polarity) Green – for Line 6 DL4/M9/etc. and some Eventide pedals.
  • (1) CYR – (5.5x2.1mm barrel input, 5.5x2.1 barrel output; reverse polarity) Red – reverse polarity converter
  • (1) C35 – (5.5x2.1mm barrel input, 3.5mm male output; tip positive) Black – 3.5mm (1/8”) plug converter
  • (1) CBAT – (5.5x2.1mm barrel input, Black battery clip output) Connects to battery clip wires inside pedals that do not have DC jacks. Do NOT connect to a battery!
  • (1) C2.5 – Gray – 5.5x2.5mm plug converter - can be used for Line 6 HX series and POD Go

Dimensions

  • 205 x 86 x 50mm (8.07 x 3.38 x 1.97”); 971 grams (2.14 lbs.) - weight and dimensions of power supply only, not including cables or packaging.

Input Voltage

  • The 1 SPOT Pro CS11 can be used anywhere in the world without the use of a step-up or step-down transformer. Like Truetone's 1 SPOT, it transforms wall voltage from 100-240Vac, and converts it into the stated voltages on the bottom of the unit.

Available Output Voltages

  • Outputs 1-2, 10-11: 9VDC (500mA)
  • Outputs 3-4: 9VDC or 18VDC (100mA)
  • Outputs 5-6: 9VDC or 12VDC (250mA)
  • Outputs 7-9: 9VDC (250mA)

Can the 1 SPOT Pro power my pedal?

That question can best be answered by looking at the following questions and notes…

Which output and settings do I use for my pedals?

It is important for you to know the power requirements for your pedal. For every pedal that you are going to power via the 1 SPOT Pro CS11, you need to know the following:

  • What is the voltage required by the pedal?
  • Does the pedal require AC or DC voltage?
  • What is the polarity of the pedal? (Center pin positive or negative.)

These questions can usually be answered by:

  1. Inspecting the pedal itself near the power jack.
  2. Referring to the owner’s manual.
  3. Checking online, or contacting the manufacturer
  4. If your pedal can be powered by a 9Vdc battery, it can be powered by one of the 9Vdc outputs ( an exception being the Boss ACA pedals, see below).

Notes on using certain pedals with the 1 SPOT Pro CS11:

  • Older Boss pedals marked “ACA” use outputs 5 or 6, set to 12Vdc. Newer Boss units marked “PSA” can be used with any 9Vdc output.
  • For pedals with a current draw higher than 400mA, please utilize outputs 1,2,10 or 11. To be sure about the current draw of your pedals, please use a Truetone mA Meter, sold separately.
  • Eventide Factor pedals and H9/H90 may be powered by any output with a rating of 250mA or higher, with the addition of the CL6 converter for proper DC jack tip size and polarity.
  • Line 6 M9 may be powered by outputs 1,2,10 or 11, but will also require the CL6 converter.
  • Line 6 M5 may be powered by outputs 1,2,10 or 11, without a converter plug.
  • Line 6 HX series and POD Go require a C2.5 converter. Please note, although they can be powered by outputs 1,2,10 or 11, it is recommended to power them from 2 of those outputs combined using a Truetone MC2 cable (included) to split the current load.
  • If additional analog 9Vdc pedals need to be powered, a Truetone Multi-Plug cable (sold separately) may be connected to any of the 9Vdc outputs depending on mA draw. If additional pedals need isolation, you may purchase a Truetone XP5 or XP8 expansion box which connects to the 12Vdc jack on the back panel. The XP5 has 5 isolated and filtered outputs, while the XP8 has 8.
  • Pedals that do not have a power jack, yet are powered normally by a 9Vdc battery, may utilize any 9Vdc output, along with the CBAT converter.
  • Digitech Whammy: Version 5 or Whammy DT may be powered by outputs 1,2,10 or 11. Versions 1-4 cannot be powered by a CS11, unless you purchase the optional Truetone ACY-US cable (North America only) and use the original Digitech Whammy power supply.
  • Radial Tonebone 15Vdc pedals can be powered by outputs 3 or 4, switched to 18Vdc, using the Reverse Polarity Converter (CYR) included with the 1 SPOT Pro.

The 1 Spot Pro CS11 is the same size as the CS12, but with all new outputs and options. It doesn’t replace the CS12, but gives users more power and more available 9Vdc outputs. It also has “one more” output on the back, which allows users to connect the CS11 to Truetone’s new expansion boxes like the XP5 and XP8. It goes to 11… and so much more.

  • THIS ONE GOES TO 11!
  • Quiet, powerful, dependable
  • Includes brackets for mounting under Pedaltrain® pedalboards
  • Extra output on the back for powering Truetone expansion boxes
  • Cables and converter plugs included
  • Worldwide input voltage
  • 1 SPOT PRO: The original studio-grade power for your pedals

The 1 SPOT Pro Story

“A lot of people over the years had told us that we should make a power brick. Even some of my own staff urged me to do it, but I didn’t want to for two reasons. First, I knew the 1 SPOT could power just about every pedal out there, so I didn’t see the need. Second, I didn’t want to make just another knock-off of someone else’s power brick. If we were going to make one, we were going to do it our way and have features that nobody else could offer. As pedal designs changed and it became more common for digital pedals to require isolation and for others to need something other than 9Vdc, I finally saw a reason for us to design a power brick.”

“It took 3 years and lots of experimentation, but we were finally able to design a 1 SPOT Pro, using our own proprietary technology to give musicians all the features they need for today’s pedalboards. The original 1 SPOT still works great for most musicians, but for those who need more power and versatility, the 1 SPOT Pro fills the need perfectly.”

- Bob Weil (Founder & President - Truetone)

FEATURES

1 SPOT Technology

1 SPOT Technology… what does that mean and why should I care? Technically, it’s switching power supply technology, which is very different than what anyone has ever put inside a power brick. Normally, you would find just a big transformer and a handful of small electronic components inside a power brick… old tech that hasn’t changed in decades and has a lot of limitations. Truetone took the same triple filtered switching power supply technology found in Truetone's famous 1 SPOT and scaled it up to make the 1 SPOT Pro models. With much more space to work with, Truetone was able to completely eliminate noise, provide total electrical isolation between outputs, create multiple voltages, and still give you the ability to use it anywhere in the world.

A major benefit of using a switching power supply is that it can handle far more current (power being pulled out of it) than any transformer-based power supply. Although Truetone had to put power rating labels on each output to satisfy certification agencies (yes, Truetone actually certified these, unlike many companies), the outputs can generally handle far more than the label shows. For example, you can connect a 300mA pedal to a 200mA output, without causing any problems. With a transformer-based power supply, you can’t get away with that. The important thing is to not exceed the total of all the labels. With a CS7 (for example), the output labels add up to 1900mA total. That means the total current draw of all your pedals should be less than 1900mA.

Multiple Voltages (CS Series only)

Truetone recognizes that not all guitar pedals run off 9V. That’s why all 1 SPOT Pro models have outputs that can put out 9Vdc, 12Vdc or 18Vdc. The CS12 even has a variable voltage output for old-style fuzz pedals, and a 9Vac output for certain Line6 and Digitech pedals. And if you need to change the voltage of an output, Truetone also makes inexpensive converter cables to help you. There’s the Voltage Doubler, which does exactly what its name says, and the 18V to 9V Converter... which also does what its name says. They don’t have the most clever names, but they get the job done!

Worldwide input voltage

Just like with the original 1 SPOT, (and your laptop power supply and phone charger), the 1 SPOT Pro uses switching power supply technology which allows you to use it anywhere in the world. The 1 SPOT Pro won’t leave you stranded at your first international gig!

Rugged Steel Housing

If you’re a touring musician, or even if you just play at the local pub regularly, you know how important it is to have road-worthy gear. No worries with the 1 SPOT Pro. The housing is all steel, with cleverly designed vents that should keep out the accidental beer spill, should that ever happen.

Pure Isolation

Since pioneering the first switching power supply for musicians, the original 1 SPOT, Truetone gained many years of experience in creating very low noise power for pedals. When Truetone started designing the 1 SPOT Pro, the first multiple output switching power supply, Truetone worried a lot about how to eliminate noise completely. Isolation is part of the solution to noise elimination, but not all of it. Each output is galvanically isolated from the other to help give you pure, clean, noise-free operation of your pedals. However, Truetone also provided an additional layer of pure analog regulation, taking advantage of the greater ability of analog circuits to provide the highest possible suppression of in-band audio noise. There is an artistry involved in these designs, and it’s come at the price of decades of hard work. But all of this put together is what Truetone call Pure Isolation.

Energy Efficient

Prior to the 1 SPOT, musicians either used one linear power supply (a.k.a. wall wart) per pedal, or used batteries. Both solutions for powering pedals were very inefficient with energy, with batteries also contributing greatly to the toxic waste stream. In 2000, Truetone pioneered the use of switching power supply technology to alleviate this condition in an economically-, energy- and environmentally-conservative way. The 1 SPOT power supply was designed to replace many such external power supplies and/or batteries simultaneously. It provided plenty of power with a very low noise level to successfully meet the needs of musicians. By offering musicians a solution that was more cost effective and energy efficient, and moving the market away from linear transformer-based power supplies to switching power supplies, Truetone has caused the saving of thousands of watt-hours per musician per year. Utilizing a more comprehensive switching power supply solution, the 1 SPOT Pro sets a new level of efficiency for power bricks, while still meeting the needs of musicians for low noise operation, even in severe conditions where the pedals themselves may generate interfering noise.

SPECIFICATIONS

Cables

The 1 SPOT Pro CS11 includes a generous assortment of cables and converter plugs. The cables are of various lengths, color-coded for easy cable management and with right angle plugs on the pedal end.

Power cables (all are center pin negative polarity):

  • (2) DC26 (5.5x2.1mm barrel plugs; 26” (660mm) – Purple
  • (2) DC22 (5.5x2.1mm barrel plugs; 22” (559mm) – Blue
  • (4) DC18 (5.5x2.1mm barrel plugs; 18” (457mm) – White
  • (3) DC12 (5.5x2.1mm barrel plugs; 12” (305mm) – Yellow
  • (1) MC2 Two 5.5x2.1mm barrel plugs with 5.5x2.1mm input socket.

Converter Plugs:

  • (1) CL6 – (5.5x2.1mm barrel input, 5.5x2.5 barrel output; reverse polarity) Green – for Line 6 DL4/M9/etc. and some Eventide pedals.
  • (1) CYR – (5.5x2.1mm barrel input, 5.5x2.1 barrel output; reverse polarity) Red – reverse polarity converter
  • (1) C35 – (5.5x2.1mm barrel input, 3.5mm male output; tip positive) Black – 3.5mm (1/8”) plug converter
  • (1) CBAT – (5.5x2.1mm barrel input, Black battery clip output) Connects to battery clip wires inside pedals that do not have DC jacks. Do NOT connect to a battery!
  • (1) C2.5 – Gray – 5.5x2.5mm plug converter - can be used for Line 6 HX series and POD Go

Dimensions

  • 205 x 86 x 50mm (8.07 x 3.38 x 1.97”); 971 grams (2.14 lbs.) - weight and dimensions of power supply only, not including cables or packaging.

Input Voltage

  • The 1 SPOT Pro CS11 can be used anywhere in the world without the use of a step-up or step-down transformer. Like Truetone's 1 SPOT, it transforms wall voltage from 100-240Vac, and converts it into the stated voltages on the bottom of the unit.

Available Output Voltages

  • Outputs 1-2, 10-11: 9VDC (500mA)
  • Outputs 3-4: 9VDC or 18VDC (100mA)
  • Outputs 5-6: 9VDC or 12VDC (250mA)
  • Outputs 7-9: 9VDC (250mA)

Can the 1 SPOT Pro power my pedal?

That question can best be answered by looking at the following questions and notes…

Which output and settings do I use for my pedals?

It is important for you to know the power requirements for your pedal. For every pedal that you are going to power via the 1 SPOT Pro CS11, you need to know the following:

  • What is the voltage required by the pedal?
  • Does the pedal require AC or DC voltage?
  • What is the polarity of the pedal? (Center pin positive or negative.)

These questions can usually be answered by:

  1. Inspecting the pedal itself near the power jack.
  2. Referring to the owner’s manual.
  3. Checking online, or contacting the manufacturer
  4. If your pedal can be powered by a 9Vdc battery, it can be powered by one of the 9Vdc outputs ( an exception being the Boss ACA pedals, see below).

Notes on using certain pedals with the 1 SPOT Pro CS11:

  • Older Boss pedals marked “ACA” use outputs 5 or 6, set to 12Vdc. Newer Boss units marked “PSA” can be used with any 9Vdc output.
  • For pedals with a current draw higher than 400mA, please utilize outputs 1,2,10 or 11. To be sure about the current draw of your pedals, please use a Truetone mA Meter, sold separately.
  • Eventide Factor pedals and H9/H90 may be powered by any output with a rating of 250mA or higher, with the addition of the CL6 converter for proper DC jack tip size and polarity.
  • Line 6 M9 may be powered by outputs 1,2,10 or 11, but will also require the CL6 converter.
  • Line 6 M5 may be powered by outputs 1,2,10 or 11, without a converter plug.
  • Line 6 HX series and POD Go require a C2.5 converter. Please note, although they can be powered by outputs 1,2,10 or 11, it is recommended to power them from 2 of those outputs combined using a Truetone MC2 cable (included) to split the current load.
  • If additional analog 9Vdc pedals need to be powered, a Truetone Multi-Plug cable (sold separately) may be connected to any of the 9Vdc outputs depending on mA draw. If additional pedals need isolation, you may purchase a Truetone XP5 or XP8 expansion box which connects to the 12Vdc jack on the back panel. The XP5 has 5 isolated and filtered outputs, while the XP8 has 8.
  • Pedals that do not have a power jack, yet are powered normally by a 9Vdc battery, may utilize any 9Vdc output, along with the CBAT converter.
  • Digitech Whammy: Version 5 or Whammy DT may be powered by outputs 1,2,10 or 11. Versions 1-4 cannot be powered by a CS11, unless you purchase the optional Truetone ACY-US cable (North America only) and use the original Digitech Whammy power supply.
  • Radial Tonebone 15Vdc pedals can be powered by outputs 3 or 4, switched to 18Vdc, using the Reverse Polarity Converter (CYR) included with the 1 SPOT Pro.

Returns

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  • All Clearance, “additional mark down”, additionally discounted, “blow out”, “door buster” or otherwise identified as on sale may be returned within 7 days unless otherwise specified.

For online orders, the above return policy begins on the day the items were delivered. We must receive an active tracking number within the specified time.

Bananas must be notified within 24 hours of receiving delivery of any issues that pertain to damage during shipping, missing product or incorrect product.

Original Freight, Packing materials and handling fees are not refundable. 

See our full Return Policy for all of the pertinent details.

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We understand that when you make an order, you want your gear as quickly as possible and we'll do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. In most cases, orders ship within 1-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified. 

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I'm interested! What do I need to do?

  1. Place your order on bananas.com and choose In-Store Pickup for your preferred location at checkout.
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See our full Shipping Policy for further details.

 

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This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!

*Get same day delivery for in-stock orders received and processed by 2pm, otherwise will deliver the following business day. Delivery fee is based on weight, delivery location and courier fees. Any amounts over $35 - You will be notified to approve before delivery. This is a convenience option only. Deliveries are by a 3rd party delivery service and will deliver to doorstep only. By accepting this delivery process you hereby indemnify Bananas At Large Inc of all responsibility as Bananas At Large is not the delivery agent and assumes no liability on lost or stolen products.

By choosing this option you understand and agree to the following terms:

  • Some restrictions apply. For in-stock & available items only.
  • You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
  • Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
  • Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
  • You understand and accept the risk and responsibility of your package once it is delivered.
  • Large items, overweight items may incur additional charges.
  • Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
  • If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.

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Free 1-3 day local delivery available for orders over $199*. Contact us for details.

If you aren’t in a rush to receive your items and want free delivery, choose the Free Local Delivery option at checkout. Your order will be processed and delivered within 2-3 business days. 

*Applies to full price items only. Can't be combined with any other deals or promotions including Bananas Rewards.

This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!

By choosing this option you understand and agree to the following terms:

  • Some restrictions apply. For in-stock & available items only.
  • You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
  • Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
  • Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
  • You understand and accept the risk and responsibility of your package once it is delivered.
  • Large items, overweight items may incur additional charges.
  • Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
  • If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.

See our full Shipping Policy for further details.

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    Affordable, Comprehensive Product Protection from Mulberry

    Bananas At Large has partnered with Mulberry to provide you with extended product protection.

    Longer-term protection for your purchase

    Your Mulberry product protection plan goes beyond our standard coverage to keep your product protected for longer for up to 5 years.

    Protect against, drops, spills, and more!

    Get protection for peace of mind when accidents happen. Mulberry’s coverage may vary based on the specific product.

    Product Failures and Defects

    If anything goes wrong with your product beyond the manufacturer warranty, Mulberry has your back with free repairs & replacements

    For full coverage details, visit https://www.getmulberry.com

    The Best Customer Service in Product Protection

    • File your claim in just a few clicks
    • No subscriptions or deductibles
    • Rapid repairs & replacements
    • Highly-rated customer support team
    • Gotcha-free coverage
    • Easy-to-use digital customer portal
    The Best Customer Service in Product Protection

    Customers Love Mulberry

    “They Make it so easy and fast to make a claim! Worth every penny for my items.”

    M. Olsen

    “Great customer service. Quick Responses. Very Helpful.”

    Rhonda

    “Absolutely amazing people and help. They do an outstanding job.”

    Tyler Hensley

    “Highly recommended if the option to have Mulberry insure your expensive piece is there.”

    Jarrid Garner

    “Outstanding customer service.”

    Elizabeth Feess

    “The employees were very thorough and followed up after every step.”

    Amanda Flores

    How does it work

    Purchase your Mulberry protection plan

    Purchase your Mulberry protection plan along with a Bananas at Large purchase. That’s it! You’ll be automatically registered with Mulberry.

    File a claim if something happens

    Mulberry’s digital portal lets you file a claim in just a few clicks. Simply log-in to your Mulberry account, click “File a Claim”, and follow the prompts.

    Get approved and get your claim resolved!

    Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.

    FAQs

    What does the Mulberry plan cover?

    Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.

    What is Mulberry?

    Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site. Along with comprehensive coverage for your products, Mulberry also offers the following:

    • 24/7 customer support
    • Hassle-free online claims
    • No deductibles or hidden fees

    Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.

    How do I sign up for a Mulberry protection plan

    It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed.

    How do I file a claim?

    Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com

    Will I have to pay a deductible or any other fees?

    You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.

    What happens if I return or exchange my product?

    Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within the merchant’s return window, you will receive a 100% refund for your Protection Plan, minus any claims paid. For returns outside of the merchant’s return window, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.

     

    Warning: Some of the products purchased at Bananas At Large can expose you to chemicals, which are known to the State of California to cause cancer and/or reproductive harm. For more information go to http://www.P65Warnings.ca.gov.