Truetone 1 Spot Pro XP5 Pedalboard Power Supply
- Product SKU: XP5
Price Match Guarantee
Easy Returns
Free Shipping
Buy Online, Pick up In-Store
The 1 Spot Pro XP5 is a tiny little powerhouse which allows you to add 5 more isolated outputs to your CS11. Each output provides 9Vdc of studio-clean power and can handle at least 500mA of current draw per output. Measuring 88x88x30mm (3.46x3.46x1.18”) and weighing only 333 grams (11.75oz), it can be easily attached to a pedalboard using only Vel-Cro. Because of its low profile, the XP5 can be mounted under most pedalboards or be used as a pedal riser on top of a board. With 2 linked input jacks, you can power a second XP5 or XP8 by simply connecting a DC cable
- Adds 5 Isolated Outputs To Your CS11
- The Ultimate Compact Isolated Power Supply
- Links To Additional Truetone Expansion Boxes
- 9Vdc 500mA Per Output
- Includes DC Cables For Your Pedals
The 1 SPOT Pro Story
“A lot of people over the years had told us that we should make a power brick. Even some of my own staff urged me to do it, but I didn’t want to for two reasons. First, I knew the 1 SPOT could power just about every pedal out there, so I didn’t see the need. Second, I didn’t want to make just another knock-off of someone else’s power brick. If we were going to make one, we were going to do it our way and have features that nobody else could offer. As pedal designs changed and it became more common for digital pedals to require isolation and for others to need something other than 9Vdc, I finally saw a reason for us to design a power brick.”
“It took 3 years and lots of experimentation, but we were finally able to design a 1 SPOT Pro, using our own proprietary technology to give musicians all the features they need for today’s pedalboards. The original 1 SPOT still works great for most musicians, but for those who need more power and versatility, the 1 SPOT Pro fills the need perfectly.”
- Bob Weil (Founder & President - Truetone)
FEATURES
1 SPOT Technology
1 SPOT Technology… what does that mean and why should I care? Technically, it’s switching power supply technology, which is very different than what anyone has ever put inside a power brick. Normally, you would find just a big transformer and a handful of small electronic components inside a power brick… old tech that hasn’t changed in decades and has a lot of limitations. Truetone took the same triple filtered switching power supply technology found in Truetone's famous 1 SPOT and scaled it up to make the 1 SPOT Pro models. With much more space to work with, Truetone was able to completely eliminate noise, provide total electrical isolation between outputs, create multiple voltages, and still give you the ability to use it anywhere in the world.
A major benefit of using a switching power supply is that it can handle far more current (power being pulled out of it) than any transformer-based power supply. Although Truetone had to put power rating labels on each output to satisfy certification agencies (yes, Truetone actually certified these, unlike many companies), the outputs can generally handle far more than the label shows. For example, you can connect a 300mA pedal to a 200mA output, without causing any problems. With a transformer-based power supply, you can’t get away with that. The important thing is to not exceed the total of all the labels. With a CS7 (for example), the output labels add up to 1900mA total. That means the total current draw of all your pedals should be less than 1900mA.
Energy Efficient
Prior to the 1 SPOT, musicians either used one linear power supply (a.k.a. wall wart) per pedal, or used batteries. Both solutions for powering pedals were very inefficient with energy, with batteries also contributing greatly to the toxic waste stream. In 2000, Truetone pioneered the use of switching power supply technology to alleviate this condition in an economically-, energy- and environmentally-conservative way. The 1 SPOT power supply was designed to replace many such external power supplies and/or batteries simultaneously. It provided plenty of power with a very low noise level to successfully meet the needs of musicians. By offering musicians a solution that was more cost effective and energy efficient, and moving the market away from linear transformer-based power supplies to switching power supplies, Truetone has caused the saving of thousands of watt-hours per musician per year. Utilizing a more comprehensive switching power supply solution, the 1 SPOT Pro sets a new level of efficiency for power bricks, while still meeting the needs of musicians for low noise operation, even in severe conditions where the pedals themselves may generate interfering noise.
Worldwide input voltage
Just like with the original 1 SPOT, (and your laptop power supply and phone charger), the 1 SPOT Pro uses switching power supply technology which allows you to use it anywhere in the world. The 1 SPOT Pro won’t leave you stranded at your first international gig!
Rugged Steel Housing
If you’re a touring musician, or even if you just play at the local pub regularly, you know how important it is to have road-worthy gear. No worries with the 1 SPOT Pro. The housing is all steel, with cleverly designed vents that should keep out the accidental beer spill, should that ever happen.
Pure Isolation
Since pioneering the first switching power supply for musicians, the original 1 SPOT, Truetone gained many years of experience in creating very low noise power for pedals. When Truetone started designing the 1 SPOT Pro, the first multiple output switching power supply, Truetone worried a lot about how to eliminate noise completely. Isolation is part of the solution to noise elimination, but not all of it. Each output is galvanically isolated from the other to help give you pure, clean, noise-free operation of your pedals. However, Truetone also provided an additional layer of pure analog regulation, taking advantage of the greater ability of analog circuits to provide the highest possible suppression of in-band audio noise. There is an artistry involved in these designs, and it’s come at the price of decades of hard work. But all of this put together is what Truetone call Pure Isolation.
SPECIFICATIONS
Cables
The 1 SPOT Pro XP5 includes an assortment of DC cables. The cables are of various lengths, color-coded for easy cable management and with right angle plugs on the pedal end.
Power cables (all are center pin negative polarity):
- (3) DC18 (5.5x2.1mm barrel plugs; 18” (457mm) – White
- (2) DC12 (5.5x2.1mm barrel plugs; 12” (305mm) – Yellow
- (1) DCLINK - Two right angle 5.5x2.1mm barrel plugs, 20" (508mm) - Black
International Adapter
The XP5 does not come with an external power adapter. If you do not intend to power the XP5 from a CS11, please see the XP5-PS, which includes an international power adapter. If you decide you need an external power supply later, you may purchase one from Truetone here.
Dimensions
- 88 x 88 x 30mm (3.46 x 3.46 x 1.18”); 336 grams (0.74 lbs.) - weight and dimensions of XP5 only, not including cables or packaging.
Input Voltage
- 12Vdc 2.5A. External power supply (included with XP5-PS) must have a 5.5x2.1mm barrel plug, center pin positive. The XP5 is also designed to be powered directly from the output on the back of a 1 SPOT Pro CS11.
Available Output Voltages
All outputs are 9Vdc, 500mA.
Can the 1 SPOT Pro power my pedal?
That question can best be answered by looking at the following questions and notes…
Which output and settings do I use for my pedals?
It is important for you to know the power requirements for your pedal. For every pedal that you are going to power via the 1 SPOT Pro XP5, you need to know the following:
- What is the voltage required by the pedal?
- Does the pedal require AC or DC voltage? The XP5 only provides DC voltage
- What is the polarity of the pedal? (Center pin positive or negative.)
These questions can usually be answered by:
- Inspecting the pedal itself near the power jack.
- Referring to the owner’s manual.
- Checking online, or contacting the manufacturer
- If your pedal can be powered by a 9Vdc battery, it can be powered by one of the 9Vdc outputs ( an exception being the Boss ACA pedals, see below).
Notes on using certain pedals with the 1 SPOT Pro XP5:
- The vast majority of pedals use 9Vdc. Check your pedals to make sure they require 9Vdc, as that is the voltage on all outputs of the XP5.
- Eventide Factor pedals and H9/H90 may be powered with the addition of the CL6 converter (sold separately) for proper DC jack tip size and polarity.
- Line 6 M9 will also require the CL6 converter plug (sold separately).
- Line 6 M5 may be powered without a converter plug.
- Line 6 HX series and POD Go require a C2.5 converter (sold separately). Please note, although these pedals can be powered by a single output, Truetone recommends using 2 outputs combined using a Truetone MC2 cable (sold separately) to split the current load.
- If additional analog 9Vdc pedals need to be powered, a Truetone Multi-Plug cable (sold separately) may be connected to any of the 9Vdc outputs depending on mA draw. If additional pedals need isolation, you may purchase another Truetone XP5 or XP8 expansion box which connects to the second input of the XP5. The XP5 has 5 isolated and filtered outputs, while the XP8 has 8.
- Pedals that do not have a power jack, yet are powered normally by a 9Vdc battery, may be connected using a CBAT converter (sold separately).
- Digitech Whammy: Version 5 or Whammy DT may be powered without a converter plug. Versions 1-4 cannot be powered by an XP5.
- Radial Tonebone 15Vdc pedals can only be powered by using a Truetone Voltage Doubler cable (model TVD – sold separately), and using a Reverse Polarity Converter (model CYR – sold separately).
The 1 Spot Pro XP5 is a tiny little powerhouse which allows you to add 5 more isolated outputs to your CS11. Each output provides 9Vdc of studio-clean power and can handle at least 500mA of current draw per output. Measuring 88x88x30mm (3.46x3.46x1.18”) and weighing only 333 grams (11.75oz), it can be easily attached to a pedalboard using only Vel-Cro. Because of its low profile, the XP5 can be mounted under most pedalboards or be used as a pedal riser on top of a board. With 2 linked input jacks, you can power a second XP5 or XP8 by simply connecting a DC cable
- Adds 5 Isolated Outputs To Your CS11
- The Ultimate Compact Isolated Power Supply
- Links To Additional Truetone Expansion Boxes
- 9Vdc 500mA Per Output
- Includes DC Cables For Your Pedals
The 1 SPOT Pro Story
“A lot of people over the years had told us that we should make a power brick. Even some of my own staff urged me to do it, but I didn’t want to for two reasons. First, I knew the 1 SPOT could power just about every pedal out there, so I didn’t see the need. Second, I didn’t want to make just another knock-off of someone else’s power brick. If we were going to make one, we were going to do it our way and have features that nobody else could offer. As pedal designs changed and it became more common for digital pedals to require isolation and for others to need something other than 9Vdc, I finally saw a reason for us to design a power brick.”
“It took 3 years and lots of experimentation, but we were finally able to design a 1 SPOT Pro, using our own proprietary technology to give musicians all the features they need for today’s pedalboards. The original 1 SPOT still works great for most musicians, but for those who need more power and versatility, the 1 SPOT Pro fills the need perfectly.”
- Bob Weil (Founder & President - Truetone)
FEATURES
1 SPOT Technology
1 SPOT Technology… what does that mean and why should I care? Technically, it’s switching power supply technology, which is very different than what anyone has ever put inside a power brick. Normally, you would find just a big transformer and a handful of small electronic components inside a power brick… old tech that hasn’t changed in decades and has a lot of limitations. Truetone took the same triple filtered switching power supply technology found in Truetone's famous 1 SPOT and scaled it up to make the 1 SPOT Pro models. With much more space to work with, Truetone was able to completely eliminate noise, provide total electrical isolation between outputs, create multiple voltages, and still give you the ability to use it anywhere in the world.
A major benefit of using a switching power supply is that it can handle far more current (power being pulled out of it) than any transformer-based power supply. Although Truetone had to put power rating labels on each output to satisfy certification agencies (yes, Truetone actually certified these, unlike many companies), the outputs can generally handle far more than the label shows. For example, you can connect a 300mA pedal to a 200mA output, without causing any problems. With a transformer-based power supply, you can’t get away with that. The important thing is to not exceed the total of all the labels. With a CS7 (for example), the output labels add up to 1900mA total. That means the total current draw of all your pedals should be less than 1900mA.
Energy Efficient
Prior to the 1 SPOT, musicians either used one linear power supply (a.k.a. wall wart) per pedal, or used batteries. Both solutions for powering pedals were very inefficient with energy, with batteries also contributing greatly to the toxic waste stream. In 2000, Truetone pioneered the use of switching power supply technology to alleviate this condition in an economically-, energy- and environmentally-conservative way. The 1 SPOT power supply was designed to replace many such external power supplies and/or batteries simultaneously. It provided plenty of power with a very low noise level to successfully meet the needs of musicians. By offering musicians a solution that was more cost effective and energy efficient, and moving the market away from linear transformer-based power supplies to switching power supplies, Truetone has caused the saving of thousands of watt-hours per musician per year. Utilizing a more comprehensive switching power supply solution, the 1 SPOT Pro sets a new level of efficiency for power bricks, while still meeting the needs of musicians for low noise operation, even in severe conditions where the pedals themselves may generate interfering noise.
Worldwide input voltage
Just like with the original 1 SPOT, (and your laptop power supply and phone charger), the 1 SPOT Pro uses switching power supply technology which allows you to use it anywhere in the world. The 1 SPOT Pro won’t leave you stranded at your first international gig!
Rugged Steel Housing
If you’re a touring musician, or even if you just play at the local pub regularly, you know how important it is to have road-worthy gear. No worries with the 1 SPOT Pro. The housing is all steel, with cleverly designed vents that should keep out the accidental beer spill, should that ever happen.
Pure Isolation
Since pioneering the first switching power supply for musicians, the original 1 SPOT, Truetone gained many years of experience in creating very low noise power for pedals. When Truetone started designing the 1 SPOT Pro, the first multiple output switching power supply, Truetone worried a lot about how to eliminate noise completely. Isolation is part of the solution to noise elimination, but not all of it. Each output is galvanically isolated from the other to help give you pure, clean, noise-free operation of your pedals. However, Truetone also provided an additional layer of pure analog regulation, taking advantage of the greater ability of analog circuits to provide the highest possible suppression of in-band audio noise. There is an artistry involved in these designs, and it’s come at the price of decades of hard work. But all of this put together is what Truetone call Pure Isolation.
SPECIFICATIONS
Cables
The 1 SPOT Pro XP5 includes an assortment of DC cables. The cables are of various lengths, color-coded for easy cable management and with right angle plugs on the pedal end.
Power cables (all are center pin negative polarity):
- (3) DC18 (5.5x2.1mm barrel plugs; 18” (457mm) – White
- (2) DC12 (5.5x2.1mm barrel plugs; 12” (305mm) – Yellow
- (1) DCLINK - Two right angle 5.5x2.1mm barrel plugs, 20" (508mm) - Black
International Adapter
The XP5 does not come with an external power adapter. If you do not intend to power the XP5 from a CS11, please see the XP5-PS, which includes an international power adapter. If you decide you need an external power supply later, you may purchase one from Truetone here.
Dimensions
- 88 x 88 x 30mm (3.46 x 3.46 x 1.18”); 336 grams (0.74 lbs.) - weight and dimensions of XP5 only, not including cables or packaging.
Input Voltage
- 12Vdc 2.5A. External power supply (included with XP5-PS) must have a 5.5x2.1mm barrel plug, center pin positive. The XP5 is also designed to be powered directly from the output on the back of a 1 SPOT Pro CS11.
Available Output Voltages
All outputs are 9Vdc, 500mA.
Can the 1 SPOT Pro power my pedal?
That question can best be answered by looking at the following questions and notes…
Which output and settings do I use for my pedals?
It is important for you to know the power requirements for your pedal. For every pedal that you are going to power via the 1 SPOT Pro XP5, you need to know the following:
- What is the voltage required by the pedal?
- Does the pedal require AC or DC voltage? The XP5 only provides DC voltage
- What is the polarity of the pedal? (Center pin positive or negative.)
These questions can usually be answered by:
- Inspecting the pedal itself near the power jack.
- Referring to the owner’s manual.
- Checking online, or contacting the manufacturer
- If your pedal can be powered by a 9Vdc battery, it can be powered by one of the 9Vdc outputs ( an exception being the Boss ACA pedals, see below).
Notes on using certain pedals with the 1 SPOT Pro XP5:
- The vast majority of pedals use 9Vdc. Check your pedals to make sure they require 9Vdc, as that is the voltage on all outputs of the XP5.
- Eventide Factor pedals and H9/H90 may be powered with the addition of the CL6 converter (sold separately) for proper DC jack tip size and polarity.
- Line 6 M9 will also require the CL6 converter plug (sold separately).
- Line 6 M5 may be powered without a converter plug.
- Line 6 HX series and POD Go require a C2.5 converter (sold separately). Please note, although these pedals can be powered by a single output, Truetone recommends using 2 outputs combined using a Truetone MC2 cable (sold separately) to split the current load.
- If additional analog 9Vdc pedals need to be powered, a Truetone Multi-Plug cable (sold separately) may be connected to any of the 9Vdc outputs depending on mA draw. If additional pedals need isolation, you may purchase another Truetone XP5 or XP8 expansion box which connects to the second input of the XP5. The XP5 has 5 isolated and filtered outputs, while the XP8 has 8.
- Pedals that do not have a power jack, yet are powered normally by a 9Vdc battery, may be connected using a CBAT converter (sold separately).
- Digitech Whammy: Version 5 or Whammy DT may be powered without a converter plug. Versions 1-4 cannot be powered by an XP5.
- Radial Tonebone 15Vdc pedals can only be powered by using a Truetone Voltage Doubler cable (model TVD – sold separately), and using a Reverse Polarity Converter (model CYR – sold separately).
Returns
- Any New item (other than as noted below) purchased from Bananas at Large may be returned within 14 days of the invoice date, for a full refund, exchange or credit.
- All Pre-Owned products may be returned in 48 hours.
- All Clearance, “additional mark down”, additionally discounted, “blow out”, “door buster” or otherwise identified as on sale may be returned within 7 days unless otherwise specified.
For online orders, the above return policy begins on the day the items were delivered. We must receive an active tracking number within the specified time.
Bananas must be notified within 24 hours of receiving delivery of any issues that pertain to damage during shipping, missing product or incorrect product.
See our full Return Policy for all of the pertinent details.
Shipping
We understand that when you make an order, you want your gear as quickly as possible and we'll do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. In most cases, orders ship within 1-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified.
Most orders $100 and over qualify for FREE shipping within the Continental United States. Some exclusions may apply.
Ensure Secure Deliveries with Signature Confirmation
Want more security? Request Signature Required for your online order. This service is available upon request. We apply Signature Required on all online orders over $200. Please submit in writing if for any reason you do not want this additional service. Your request must be emailed to us prior to shipping - info@bananas.com.
- Service available upon request.
- Signature Required applied to all online orders over $200.
- Limited availability to APO/FPO/DPO locations and certain Freely Associated States.
- Use with any service except Standard Mail® and Adult Signature Services.
See our full Shipping Policy for further details.
Buy online, pick up in store
Order online and pick up at any store location FREE of charge. Avoid online shipping charges and shipping time, and in most cases get your order faster. Enjoy the in store pickup convenience and security of knowing that your can easily return the product if it does not suit your needs within our return policy.
I'm interested! What do I need to do?
- Place your order on bananas.com and choose In-Store Pickup for your preferred location at checkout.
- We'll contact you by email or phone when it's ready for pick up. Need it sooner? Just give us a call and we'll do our best to arrange that: 888-900-1959
- Bring a copy of your valid government-issued ID such as a Driver's License and a digital or print copy of the order confirmation to your local store.
-
You have (2 options): Curbside Contactless Pickup or Pick up in Store.
- Curbside Contactless Pickup: When you arrive at the store location, call us and we will bring your order out to verify your ID, place in your vehicle and you're ready to go!
- Pick up In Store: Come into the store, show your ID, and pick up your order.
How does it work?
After you place your order online, the selected store receives your order. Then the merchandise is selected from the store's current inventory and prepared for pick up. If the items are located at another store, there may be a longer wait time as we need to transfer it to the pickup location of your choice. This is all part of our free service. We'll contact you when it's ready and notify you if anything changes. Once your order is ready, you can choose to come into the store to pick up your order OR call us when you arrive and we will provide Contactless Curbside Pickup at your vehicle.
Most orders are ready within 24 hours; however, please allow for extra processing time depending on the item, size of order, and store location. If you need to pick up your order sooner, please give us a call at either location.
See our full Shipping Policy for further details.
Local delivery to your doorstep
Bananas is here to help you support your local economy, shop local, get your musical dreams faster.
FAST: Get Same Day Delivery starting at $35*.
Making your online shopping a little easier. We offer an easy “Order Online, Deliver to your Doorstep”.
This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!
*Get same day delivery for in-stock orders received and processed by 2pm, otherwise will deliver the following business day. Delivery fee is based on weight, delivery location and courier fees. Any amounts over $35 - You will be notified to approve before delivery. This is a convenience option only. Deliveries are by a 3rd party delivery service and will deliver to doorstep only. By accepting this delivery process you hereby indemnify Bananas At Large Inc of all responsibility as Bananas At Large is not the delivery agent and assumes no liability on lost or stolen products.
By choosing this option you understand and agree to the following terms:
- Some restrictions apply. For in-stock & available items only.
- You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
- Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
- Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
- You understand and accept the risk and responsibility of your package once it is delivered.
- Large items, overweight items may incur additional charges.
- Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
- If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.
FREE: Free Local Delivery in 1-3 Days.
Free 1-3 day local delivery available for orders over $199*. Contact us for details.
If you aren’t in a rush to receive your items and want free delivery, choose the Free Local Delivery option at checkout. Your order will be processed and delivered within 2-3 business days.
*Applies to full price items only. Can't be combined with any other deals or promotions including Bananas Rewards.
This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!
By choosing this option you understand and agree to the following terms:
- Some restrictions apply. For in-stock & available items only.
- You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
- Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
- Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
- You understand and accept the risk and responsibility of your package once it is delivered.
- Large items, overweight items may incur additional charges.
- Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
- If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.
See our full Shipping Policy for further details.
Local pickup only
Some products are available for local pickup only. If you’d like this item shipped, please call us at 1 (888) 900-1959 or text us at (415) 457-7600 to discuss shipping options.
Shipping items with tubes
Bananas does not warranty tubes in transit. We offer tube removal and individual bubble wrap service for $45 per customer request (for standard amps, more complex amps that take more time may be a higher fee). Customers buying any tube product and having it shipped should understand and realize that Bananas cannot be responsible for damaged tubes from transit. This applies to all new and used products. Certain manufactures offer a tube warranty on their new products as a courtesy, and that is available thru the manufacturer warranty process for all new products where it applies.
Play now, Pay later!
Make music more affordable with these easy payment plans. It only takes a few minutes to apply or just choose any financing option at checkout.
Bananas at Large offers these financing options: Affirm, PayTomorrow, Acima Credit, Synchrony and more!
Click here for details.
Affordable, Comprehensive Product Protection from Mulberry
Bananas At Large has partnered with Mulberry to provide you with extended product protection.
Longer-term protection for your purchase
Your Mulberry product protection plan goes beyond our standard coverage to keep your product protected for longer for up to 5 years.
Protect against, drops, spills, and more!
Get protection for peace of mind when accidents happen. Mulberry’s coverage may vary based on the specific product.
Product Failures and Defects
If anything goes wrong with your product beyond the manufacturer warranty, Mulberry has your back with free repairs & replacements
For full coverage details, visit https://www.getmulberry.com
The Best Customer Service in Product Protection
- File your claim in just a few clicks
- No subscriptions or deductibles
- Rapid repairs & replacements
- Highly-rated customer support team
- Gotcha-free coverage
- Easy-to-use digital customer portal
Customers Love Mulberry
“They Make it so easy and fast to make a claim! Worth every penny for my items.”
“Great customer service. Quick Responses. Very Helpful.”
“Absolutely amazing people and help. They do an outstanding job.”
“Highly recommended if the option to have Mulberry insure your expensive piece is there.”
“Outstanding customer service.”
“The employees were very thorough and followed up after every step.”
How does it work
Purchase your Mulberry protection plan
Purchase your Mulberry protection plan along with a Bananas at Large purchase. That’s it! You’ll be automatically registered with Mulberry.
File a claim if something happens
Mulberry’s digital portal lets you file a claim in just a few clicks. Simply log-in to your Mulberry account, click “File a Claim”, and follow the prompts.
Get approved and get your claim resolved!
Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.
FAQs
What does the Mulberry plan cover?
Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.
What is Mulberry?
Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site. Along with comprehensive coverage for your products, Mulberry also offers the following:
- 24/7 customer support
- Hassle-free online claims
- No deductibles or hidden fees
Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.
How do I sign up for a Mulberry protection plan
It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed.
How do I file a claim?
Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com
Will I have to pay a deductible or any other fees?
You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.
What happens if I return or exchange my product?
Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within the merchant’s return window, you will receive a 100% refund for your Protection Plan, minus any claims paid. For returns outside of the merchant’s return window, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.
Warning: Some of the products purchased at Bananas At Large can expose you to chemicals, which are known to the State of California to cause cancer and/or reproductive harm. For more information go to http://www.P65Warnings.ca.
Related items
