Focusrite Scarlett 18i20 Audio Interface - 4th Gen
- Product SKU: AMS-SCARLETT-18I20-4G
Price Match Guarantee
Easy Returns
Note: This item does not qualify for free shipping and will ship with Signature Required.
Buy Online, Pick up In-Store
The engineer's 18-in, 20-out interface
Scarlett 18i20 is the ultimate studio hub for demanding project studios. Fully equipped with 24 inputs and 26 outputs, including eight of Focusrite's most detailed ultra-low-noise mic preamps, line, Hi-Z, and MIDI connections for your drums, vocals, guitars, keys, and synths. Focusrite Control 2 provides flexible routing and mixing options, allowing you to customise 18i20's independent outputs to suit the needs of any recording session. Expand and sync your setup with ADAT, S/PDIF, and Word Clock connections.
Air mode, with Presence and Harmonic Drive, brings the sound of big studio consoles to your recordings, while Auto Gain and Clip Safe ensure you never worry about levels. Low-latency monitoring, A/B speaker switching, and a built-in talkback mic are perfect for serious project studios. The Hitmaker Expansion software bundle has all the tools you need to record, produce, and release your tracks. And the Focusrite Control 2 desktop and mobile apps enable you to remotely control your Scarlett anywhere in the studio.
Engineers. This Is Your Scarlett.
Eight of Focusrite's most detailed, ultra-low-noise preamps.
Connect your studio to 18i20's 4th-Generation remote-controlled preamps — Scarlett's most transparent and detailed ever. 69dB of gain range provides all of the headroom you'll need to get the best result from the most intense multi-track recordings. Control preamp levels from anywhere in the studio using the Focusrite Control 2 apps, giving you the freedom to adjust settings remotely.
Auto Gain and Clip Safe.
Let 18i20 handle your levels. Auto Gain will set all eight microphone preamp levels instantly and Clip Safe keeps them in the sweet spot, automatically tweaking the gain if you're in danger of clipping. You'll never lose a take again.
All the I/O you need
Play your instruments.
Connect a guitar directly to 18i20’s Hi-Z inputs for an amp-like feel, plug synths and grooveboxes into the eight line inputs, or route your favourite outboard gear through the ten line outputs.
Control MIDI devices.
Use 18i20 as a MIDI interface to receive and send data to your favourite external MIDI-controllable equipment.
Expand your studio.
Increase your channel count with S/PDIF and ADAT connections. Dual ADAT supports 16 inputs and outputs at 44.1/48kHz or eight inputs and outputs at 96kHz. The Word Clock output keeps your external gear perfectly synced.
Mix your way, with independent outputs.
Take full control of your routing and mixing preferences using the Focusrite Control 2 apps, anywhere in the studio.
Dial in the perfect headphone mix for the artist, or route the signal directly to outboard gear to put the finishing touches on your mix.
Get that big console sound with two re-engineered Air modes.
Presence mode boosts your signal’s high-end, bringing the sound to the front of the mix. Create intimate vocal recordings, capture every detail of acoustic guitars, and hear your drum overheads shimmer.
Presence and Harmonic Drive mode boosts mid-range harmonics in your sound, making its unique character shine through the mix. Try it on guitars, vocals, or anything else that needs a little more punch.
Huge 122dB dynamic range for incredible recordings.
Scarlett delivers incredible audio quality, with converters direct from Focusrite's flagship RedNet interfaces — as found in high-end studios around the world.
Studio Sound Anywhere.
Powerful Sound, Powerful Control.
Two custom-designed headphone amps deliver clear, powerful sound for high-impedance headphones, offering the best playback ever from a Scarlett.
A built-in talkback mic ensures seamless communication to the artists, while alt monitor switching lets you A/B your mixes between two speaker pairs.
All the software you need to make a hit record.
Once you've got started with Ableton Live Lite, Pro Tools Intro+, or six months of FL Studio Producer Edition recording software (all included), the Hitmaker Expansion bundle has everything you need to bring big studio sound to your songs, with an unbeatable range of record-making studio tools from the biggest names in the business.
Explore Hitmaker Expansion
- For Vocals: Get exceptional vocal tracks with Antares® Auto-Tune® Access, Sonnox VoxDoubler and Relab’s LX480 Essentials reverb.
- For Guitar: Heat up your guitar tones with a hyper-realistic model of Marshall®’s Silver Jubilee 2555 – brought to you by analogue-modelling experts Softube®.
- Add Drums: Need drums? No problem - XLN Audio®’s Addictive Drums 2: Studio Rock Kit has beats to get you started and the big sound of a great drum kit.
- Keys, Synths and Samples: Keys and synths? You’re well covered with the legendary MASSIVE from Native Instruments and XLN Audio®’s Addictive Keys. You also get all the samples you need to get started, with three months of Splice Sounds on Focusrite.
- Mix, master and release: When it’s time to mix and master your tracks, there’s an exclusive suite of Focusrite and Klevgrand plugins to quickly get you release-ready sound, and 5 free masters from Landr.
Focusrite Control 2
Focusrite Control 2 is a powerful app that easily manages Scarlett 4th Gen interfaces on Windows and macOS devices. Pair the iOS and Android app to your desktop computer to remotely control your Scarlett from anywhere in your recording space.
Easy Start
Need help getting set up? Just tell Focusrite's Easy Start tool what you want to do and it will guide you through all the software and setup you need, with recording tips and other helpful content along the way.
Three-year warranty
Millions of music makers rely on Scarlett every day to keep the inspiration flowing. Built to the highest standards for ultra-reliable performance, every Scarlett interface comes with the peace of mind of a three-year warranty.
Award-winning, global support
If you need help at any point you can reach out to Focusrite's award-winning global support team. Focusrite works 24 hours a day, 7 days a week, 365 days a year, so you can too – if you want.
SPECIFICATIONS
Overview
- Number of Microphone Preamps: 8
- Phantom Power: Yes (Independent)
- Instrument Inputs: 2
- Line Inputs: 8
- Air Mode: Yes
- Auto Gain: Yes
- Clip Safe: Yes
- Line Outputs: 10
- Headphone Outputs: 2
- ADAT Inputs: 2 (16 channels at 44.1/48kHz and up to 8 channels at 96kHz)
- ADAT Outputs: 2 (16 channels at 44.1/48kHz and up to 8 channels at 96kHz)
- SPDIF Inputs: 1
- SPDIF Outputs: 1
- MIDI Inputs: 1
- MIDI Outputs: 1
- Talkback: Yes
- Loopback: Yes
- Connectivity: USB Type-C
- Protocol: USB 2.0
- Form Factor: Desktop / Rack Mountable (1U)
- Simultaneous I/O: 24 x 28
- A/D Resolution: 24-bit/192 kHz
- Bus Powered: No
Dimensions
- Height: 46.55mm
- Width: 442mm
- Depth: 259.73mm
- Weight: 3.304kg
Supported sample rates
- 44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz
Microphone inputs
- Frequency Response: 20-20kHz ± 0.06dB
- Dynamic Range: 116dB (A-Weighted)
- THD+N: -100dB @ 8dB gain
- Noise EIN: -127dBu (A-Weighted)
- Maximum Input Level: 16dBu
- Gain Range: 69dB
- Impedance: 3kΩ
Variable Line inputs
- Frequency Response: 20-20kHz ± 0.05dB
- Dynamic Range: 115.5dB (A-Weighted)
- THD+N: -100dB @ 8dB gain
- Maximum Input Level: 22dBu
- Gain Range: 69dB
- Impedance: 24kΩ
Instrument inputs
- Frequency Response: 20-20kHz ± 0.05dB
- Dynamic Range: 113dB (A-Weighted)
- THD+N: -80dB @ 8dB gain
- Maximum Input Level: 12dBu
- Gain Range: 62dB
- Impedance: 1MΩ
Line outputs (Balanced)
- Frequency Response: 20-20kHz ± 0.02dB
- Dynamic Range: 122dB (A-Weighted)
- THD+N: -112dB
- Maximum Output Level: 16dBu
- Impedance: 200Ω
Headphone outputs
- Frequency Response: 20-20kHz ± 0.1dB @ 33Ω / 300Ω
- Dynamic Range: 112dB @ 33Ω / 116dB @ 300Ω
- THD+N: -100dB @ 33Ω (Minimum) / -110dB @ 300Ω (Minimum)
- Maximum Output Level: 5dBu into 33Ω / 11dBu into 300Ω
- Maximum Output Power: 57mW into 33Ω / 27mW into 300Ω
- Impedance: 11Ω
Analogue to Digital Converter
- THD+N: -110dB
- Dynamic Range: 120dB
Digital to Analogue Converter
- THD+N: -115dB
- Dynamic Range: 130dB (A-Weighted)
Power
- External: 30W
What's in the box
- Scarlett 18i20 audio interface
- Rack Ears
- 1.5m USB-C to USB-C cable
- USB-C to USB-A adaptor
- IEC power cable
The engineer's 18-in, 20-out interface
Scarlett 18i20 is the ultimate studio hub for demanding project studios. Fully equipped with 24 inputs and 26 outputs, including eight of Focusrite's most detailed ultra-low-noise mic preamps, line, Hi-Z, and MIDI connections for your drums, vocals, guitars, keys, and synths. Focusrite Control 2 provides flexible routing and mixing options, allowing you to customise 18i20's independent outputs to suit the needs of any recording session. Expand and sync your setup with ADAT, S/PDIF, and Word Clock connections.
Air mode, with Presence and Harmonic Drive, brings the sound of big studio consoles to your recordings, while Auto Gain and Clip Safe ensure you never worry about levels. Low-latency monitoring, A/B speaker switching, and a built-in talkback mic are perfect for serious project studios. The Hitmaker Expansion software bundle has all the tools you need to record, produce, and release your tracks. And the Focusrite Control 2 desktop and mobile apps enable you to remotely control your Scarlett anywhere in the studio.
Engineers. This Is Your Scarlett.
Eight of Focusrite's most detailed, ultra-low-noise preamps.
Connect your studio to 18i20's 4th-Generation remote-controlled preamps — Scarlett's most transparent and detailed ever. 69dB of gain range provides all of the headroom you'll need to get the best result from the most intense multi-track recordings. Control preamp levels from anywhere in the studio using the Focusrite Control 2 apps, giving you the freedom to adjust settings remotely.
Auto Gain and Clip Safe.
Let 18i20 handle your levels. Auto Gain will set all eight microphone preamp levels instantly and Clip Safe keeps them in the sweet spot, automatically tweaking the gain if you're in danger of clipping. You'll never lose a take again.
All the I/O you need
Play your instruments.
Connect a guitar directly to 18i20’s Hi-Z inputs for an amp-like feel, plug synths and grooveboxes into the eight line inputs, or route your favourite outboard gear through the ten line outputs.
Control MIDI devices.
Use 18i20 as a MIDI interface to receive and send data to your favourite external MIDI-controllable equipment.
Expand your studio.
Increase your channel count with S/PDIF and ADAT connections. Dual ADAT supports 16 inputs and outputs at 44.1/48kHz or eight inputs and outputs at 96kHz. The Word Clock output keeps your external gear perfectly synced.
Mix your way, with independent outputs.
Take full control of your routing and mixing preferences using the Focusrite Control 2 apps, anywhere in the studio.
Dial in the perfect headphone mix for the artist, or route the signal directly to outboard gear to put the finishing touches on your mix.
Get that big console sound with two re-engineered Air modes.
Presence mode boosts your signal’s high-end, bringing the sound to the front of the mix. Create intimate vocal recordings, capture every detail of acoustic guitars, and hear your drum overheads shimmer.
Presence and Harmonic Drive mode boosts mid-range harmonics in your sound, making its unique character shine through the mix. Try it on guitars, vocals, or anything else that needs a little more punch.
Huge 122dB dynamic range for incredible recordings.
Scarlett delivers incredible audio quality, with converters direct from Focusrite's flagship RedNet interfaces — as found in high-end studios around the world.
Studio Sound Anywhere.
Powerful Sound, Powerful Control.
Two custom-designed headphone amps deliver clear, powerful sound for high-impedance headphones, offering the best playback ever from a Scarlett.
A built-in talkback mic ensures seamless communication to the artists, while alt monitor switching lets you A/B your mixes between two speaker pairs.
All the software you need to make a hit record.
Once you've got started with Ableton Live Lite, Pro Tools Intro+, or six months of FL Studio Producer Edition recording software (all included), the Hitmaker Expansion bundle has everything you need to bring big studio sound to your songs, with an unbeatable range of record-making studio tools from the biggest names in the business.
Explore Hitmaker Expansion
- For Vocals: Get exceptional vocal tracks with Antares® Auto-Tune® Access, Sonnox VoxDoubler and Relab’s LX480 Essentials reverb.
- For Guitar: Heat up your guitar tones with a hyper-realistic model of Marshall®’s Silver Jubilee 2555 – brought to you by analogue-modelling experts Softube®.
- Add Drums: Need drums? No problem - XLN Audio®’s Addictive Drums 2: Studio Rock Kit has beats to get you started and the big sound of a great drum kit.
- Keys, Synths and Samples: Keys and synths? You’re well covered with the legendary MASSIVE from Native Instruments and XLN Audio®’s Addictive Keys. You also get all the samples you need to get started, with three months of Splice Sounds on Focusrite.
- Mix, master and release: When it’s time to mix and master your tracks, there’s an exclusive suite of Focusrite and Klevgrand plugins to quickly get you release-ready sound, and 5 free masters from Landr.
Focusrite Control 2
Focusrite Control 2 is a powerful app that easily manages Scarlett 4th Gen interfaces on Windows and macOS devices. Pair the iOS and Android app to your desktop computer to remotely control your Scarlett from anywhere in your recording space.
Easy Start
Need help getting set up? Just tell Focusrite's Easy Start tool what you want to do and it will guide you through all the software and setup you need, with recording tips and other helpful content along the way.
Three-year warranty
Millions of music makers rely on Scarlett every day to keep the inspiration flowing. Built to the highest standards for ultra-reliable performance, every Scarlett interface comes with the peace of mind of a three-year warranty.
Award-winning, global support
If you need help at any point you can reach out to Focusrite's award-winning global support team. Focusrite works 24 hours a day, 7 days a week, 365 days a year, so you can too – if you want.
SPECIFICATIONS
Overview
- Number of Microphone Preamps: 8
- Phantom Power: Yes (Independent)
- Instrument Inputs: 2
- Line Inputs: 8
- Air Mode: Yes
- Auto Gain: Yes
- Clip Safe: Yes
- Line Outputs: 10
- Headphone Outputs: 2
- ADAT Inputs: 2 (16 channels at 44.1/48kHz and up to 8 channels at 96kHz)
- ADAT Outputs: 2 (16 channels at 44.1/48kHz and up to 8 channels at 96kHz)
- SPDIF Inputs: 1
- SPDIF Outputs: 1
- MIDI Inputs: 1
- MIDI Outputs: 1
- Talkback: Yes
- Loopback: Yes
- Connectivity: USB Type-C
- Protocol: USB 2.0
- Form Factor: Desktop / Rack Mountable (1U)
- Simultaneous I/O: 24 x 28
- A/D Resolution: 24-bit/192 kHz
- Bus Powered: No
Dimensions
- Height: 46.55mm
- Width: 442mm
- Depth: 259.73mm
- Weight: 3.304kg
Supported sample rates
- 44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz
Microphone inputs
- Frequency Response: 20-20kHz ± 0.06dB
- Dynamic Range: 116dB (A-Weighted)
- THD+N: -100dB @ 8dB gain
- Noise EIN: -127dBu (A-Weighted)
- Maximum Input Level: 16dBu
- Gain Range: 69dB
- Impedance: 3kΩ
Variable Line inputs
- Frequency Response: 20-20kHz ± 0.05dB
- Dynamic Range: 115.5dB (A-Weighted)
- THD+N: -100dB @ 8dB gain
- Maximum Input Level: 22dBu
- Gain Range: 69dB
- Impedance: 24kΩ
Instrument inputs
- Frequency Response: 20-20kHz ± 0.05dB
- Dynamic Range: 113dB (A-Weighted)
- THD+N: -80dB @ 8dB gain
- Maximum Input Level: 12dBu
- Gain Range: 62dB
- Impedance: 1MΩ
Line outputs (Balanced)
- Frequency Response: 20-20kHz ± 0.02dB
- Dynamic Range: 122dB (A-Weighted)
- THD+N: -112dB
- Maximum Output Level: 16dBu
- Impedance: 200Ω
Headphone outputs
- Frequency Response: 20-20kHz ± 0.1dB @ 33Ω / 300Ω
- Dynamic Range: 112dB @ 33Ω / 116dB @ 300Ω
- THD+N: -100dB @ 33Ω (Minimum) / -110dB @ 300Ω (Minimum)
- Maximum Output Level: 5dBu into 33Ω / 11dBu into 300Ω
- Maximum Output Power: 57mW into 33Ω / 27mW into 300Ω
- Impedance: 11Ω
Analogue to Digital Converter
- THD+N: -110dB
- Dynamic Range: 120dB
Digital to Analogue Converter
- THD+N: -115dB
- Dynamic Range: 130dB (A-Weighted)
Power
- External: 30W
What's in the box
- Scarlett 18i20 audio interface
- Rack Ears
- 1.5m USB-C to USB-C cable
- USB-C to USB-A adaptor
- IEC power cable
Returns
- Any New item (other than as noted below) purchased from Bananas at Large may be returned within 14 days of the invoice date, for a full refund, exchange or credit.
- All Pre-Owned products may be returned in 48 hours.
- All Clearance, “additional mark down”, additionally discounted, “blow out”, “door buster” or otherwise identified as on sale may be returned within 7 days unless otherwise specified.
For online orders, the above return policy begins on the day the items were delivered. We must receive an active tracking number within the specified time.
Bananas must be notified within 24 hours of receiving delivery of any issues that pertain to damage during shipping, missing product or incorrect product.
See our full Return Policy for all of the pertinent details.
Shipping
We understand that when you make an order, you want your gear as quickly as possible and we'll do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. In most cases, orders ship within 1-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified.
Most orders $100 and over qualify for FREE shipping within the Continental United States. Some exclusions may apply.
Ensure Secure Deliveries with Signature Confirmation
Want more security? Request Signature Required for your online order. This service is available upon request. We apply Signature Required on all online orders over $200. Please submit in writing if for any reason you do not want this additional service. Your request must be emailed to us prior to shipping - info@bananas.com.
- Service available upon request.
- Signature Required applied to all online orders over $200.
- Limited availability to APO/FPO/DPO locations and certain Freely Associated States.
- Use with any service except Standard Mail® and Adult Signature Services.
See our full Shipping Policy for further details.
Buy online, pick up in store
Order online and pick up at any store location FREE of charge. Avoid online shipping charges and shipping time, and in most cases get your order faster. Enjoy the in store pickup convenience and security of knowing that your can easily return the product if it does not suit your needs within our return policy.
I'm interested! What do I need to do?
- Place your order on bananas.com and choose In-Store Pickup for your preferred location at checkout.
- We'll contact you by email or phone when it's ready for pick up. Need it sooner? Just give us a call and we'll do our best to arrange that: 888-900-1959
- Bring a copy of your valid government-issued ID such as a Driver's License and a digital or print copy of the order confirmation to your local store.
-
You have (2 options): Curbside Contactless Pickup or Pick up in Store.
- Curbside Contactless Pickup: When you arrive at the store location, call us and we will bring your order out to verify your ID, place in your vehicle and you're ready to go!
- Pick up In Store: Come into the store, show your ID, and pick up your order.
How does it work?
After you place your order online, the selected store receives your order. Then the merchandise is selected from the store's current inventory and prepared for pick up. If the items are located at another store, there may be a longer wait time as we need to transfer it to the pickup location of your choice. This is all part of our free service. We'll contact you when it's ready and notify you if anything changes. Once your order is ready, you can choose to come into the store to pick up your order OR call us when you arrive and we will provide Contactless Curbside Pickup at your vehicle.
Most orders are ready within 24 hours; however, please allow for extra processing time depending on the item, size of order, and store location. If you need to pick up your order sooner, please give us a call at either location.
See our full Shipping Policy for further details.
Local delivery to your doorstep
Bananas is here to help you support your local economy, shop local, get your musical dreams faster.
FAST: Get Same Day Delivery starting at $35*.
Making your online shopping a little easier. We offer an easy “Order Online, Deliver to your Doorstep”.
This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!
*Get same day delivery for in-stock orders received and processed by 2pm, otherwise will deliver the following business day. Delivery fee is based on weight, delivery location and courier fees. Any amounts over $35 - You will be notified to approve before delivery. This is a convenience option only. Deliveries are by a 3rd party delivery service and will deliver to doorstep only. By accepting this delivery process you hereby indemnify Bananas At Large Inc of all responsibility as Bananas At Large is not the delivery agent and assumes no liability on lost or stolen products.
By choosing this option you understand and agree to the following terms:
- Some restrictions apply. For in-stock & available items only.
- You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
- Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
- Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
- You understand and accept the risk and responsibility of your package once it is delivered.
- Large items, overweight items may incur additional charges.
- Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
- If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.
FREE: Free Local Delivery in 1-3 Days.
Free 1-3 day local delivery available for orders over $199*. Contact us for details.
If you aren’t in a rush to receive your items and want free delivery, choose the Free Local Delivery option at checkout. Your order will be processed and delivered within 2-3 business days.
*Applies to full price items only. Can't be combined with any other deals or promotions including Bananas Rewards.
This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!
By choosing this option you understand and agree to the following terms:
- Some restrictions apply. For in-stock & available items only.
- You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
- Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
- Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
- You understand and accept the risk and responsibility of your package once it is delivered.
- Large items, overweight items may incur additional charges.
- Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
- If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.
See our full Shipping Policy for further details.
Local pickup only
Some products are available for local pickup only. If you’d like this item shipped, please call us at 1 (888) 900-1959 or text us at (415) 457-7600 to discuss shipping options.
Shipping items with tubes
Bananas does not warranty tubes in transit. We offer tube removal and individual bubble wrap service for $45 per customer request (for standard amps, more complex amps that take more time may be a higher fee). Customers buying any tube product and having it shipped should understand and realize that Bananas cannot be responsible for damaged tubes from transit. This applies to all new and used products. Certain manufactures offer a tube warranty on their new products as a courtesy, and that is available thru the manufacturer warranty process for all new products where it applies.
Play now, Pay later!
Make music more affordable with these easy payment plans. It only takes a few minutes to apply or just choose any financing option at checkout.
Bananas at Large offers these financing options: Affirm, PayTomorrow, Acima Credit, Synchrony and more!
Click here for details.
Affordable, Comprehensive Product Protection from Mulberry
Bananas At Large has partnered with Mulberry to provide you with extended product protection.
Longer-term protection for your purchase
Your Mulberry product protection plan goes beyond our standard coverage to keep your product protected for longer for up to 5 years.
Protect against, drops, spills, and more!
Get protection for peace of mind when accidents happen. Mulberry’s coverage may vary based on the specific product.
Product Failures and Defects
If anything goes wrong with your product beyond the manufacturer warranty, Mulberry has your back with free repairs & replacements
For full coverage details, visit https://www.getmulberry.com
The Best Customer Service in Product Protection
- File your claim in just a few clicks
- No subscriptions or deductibles
- Rapid repairs & replacements
- Highly-rated customer support team
- Gotcha-free coverage
- Easy-to-use digital customer portal
Customers Love Mulberry
“They Make it so easy and fast to make a claim! Worth every penny for my items.”
“Great customer service. Quick Responses. Very Helpful.”
“Absolutely amazing people and help. They do an outstanding job.”
“Highly recommended if the option to have Mulberry insure your expensive piece is there.”
“Outstanding customer service.”
“The employees were very thorough and followed up after every step.”
How does it work
Purchase your Mulberry protection plan
Purchase your Mulberry protection plan along with a Bananas at Large purchase. That’s it! You’ll be automatically registered with Mulberry.
File a claim if something happens
Mulberry’s digital portal lets you file a claim in just a few clicks. Simply log-in to your Mulberry account, click “File a Claim”, and follow the prompts.
Get approved and get your claim resolved!
Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.
FAQs
What does the Mulberry plan cover?
Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.
What is Mulberry?
Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site. Along with comprehensive coverage for your products, Mulberry also offers the following:
- 24/7 customer support
- Hassle-free online claims
- No deductibles or hidden fees
Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.
How do I sign up for a Mulberry protection plan
It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed.
How do I file a claim?
Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com
Will I have to pay a deductible or any other fees?
You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.
What happens if I return or exchange my product?
Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within the merchant’s return window, you will receive a 100% refund for your Protection Plan, minus any claims paid. For returns outside of the merchant’s return window, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.
Warning: Some of the products purchased at Bananas At Large can expose you to chemicals, which are known to the State of California to cause cancer and/or reproductive harm. For more information go to http://www.P65Warnings.ca.
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