Gamechanger Audio PLUS Pedal II Piano-Style Sustain
Gamechanger Audio

Gamechanger Audio PLUS Pedal II Piano-Style Sustain

  • Product SKU: GCAPU2
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$399.99

 

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Evolution is the legendary sustainer is here!

The PLUS Pedal II by Gamechanger Audio allows you to add piano-style sustain and sostenuto to any instrument — preserving guitar, vocals, wind, acoustic instruments, brass, strings, and experimental sound sources in stunning realism.

Its new Spectral Sampling™ engine captures the true timbre, dynamics, harmonics, and character of any input, preserving the expressive nuances of your performance. Choose from 1 to 10 layers, or go infinite. Connect any instrument or vocal via the combo XLR/TS input with built-in mic preamp.

The PLUS Pedal II includes a smart SEND/RETURN FX Loop with a three-position routing switch, letting you instantly move external effects to three positions: pre, inside, and post the effects engine without touching a cable. With a new gradual optical control system, the iconic brass pedal responds smoothly across its full range, closer than ever to the feel of a real piano damper. Auto Layer Catch lets you simply press and play whilst the pedal’s engine detects and stacks new notes as you perform, without any manual catching. And there’s much more…


FEATURES


  • Spectral Sampling™ Engine — Captures true harmonic and dynamic character of any input
  • Auto Layer Catch — Keep your foot parked and play freely — the pedal intelligently captures and layers every new note
  • Gradual Control — Smooth, responsive expression-style sustain instead of binary on/off
  • Combo XLR/TS Input + Studio-grade Mic Preamp — Connect guitars, vocals, or acoustic instruments directly
  • Dual Resonator + Dynamic Tone — Harmonically alive upper or lower resonances that evolve across individual active layers
  • Circular LED Display — Real-time visual feedback of active layers and engine state
  • Layer Control — Select 1 to 10 layers, or choose Infinite Mode for endless stacking
  • Advanced Hold & Decay Controls — Deep control over how layers enter, decay, and behave.
  • Smart Stereo FX Loop — Three-position switch for instant routing of the FX Loop – Pre, Inside or Post the PLUS Pedal II engines
  • Optional External Footswitch — WET, LATCH, and HIDE modes for live and studio workflows

The original PLUS Pedal introduced the world to Real-time Audio Sampling™ — a new way to add piano-style sustain to any instrument. Players didn’t just use it for guitar. They used it for harp, vocals, acoustic piano, brass, strings, and sounds no one had thought to sustain before.

The PLUS Pedal II starts from that same idea and rebuilds everything around it.

A New Kind of Sound Engine

Built around a completely new Spectral Sampling™ engine, PLUS Pedal II doesn’t just hold notes. Unlike other sustain/freeze pedal alternatives, it analyzes them at the spectral level, preserving the subtle harmonic and dynamic characteristics of every sound you play. Working alongside the original Real-time Audio Sampling™ technology, the result is an experience that feels both natural and instantly responsive, preserving the expressive nuances of your performance across any musical instrument or vocal, while seamlessly extending them into evolving sonic textures.

WHAT'S NEW


Spectral Sampling™ Engine

A brand-new algorithm captures the true timbre, dynamics, harmonics, and character of any input with stunning realism — preserving the expressive nuances of your performance and extending them into evolving sonic textures.

Auto Layer Catch

Keep your foot on the pedal and just play. PLUS Pedal II detects new note events, filters out noise, handles transitions, and stacks sounds with remarkable musical accuracy.

The result feels natural. Almost like playing a piano with a sustain pedal that simply works without any thought or without any technique.

Gradual Optical Control

A new optical sensing system reads the brass pedal’s position across the whole movement range – allowing you to use your foot to control the volume and release curves of all sustain layers! You can use it to emulate the gentle behavior of a real piano pedal, or create all sorts of expressive volume swells by exploring the pedal’s full mechanical range.

Layer Control

A dedicated LAYERS knob lets you choose exactly how many active layers the pedal maintains:

  • 1 layer — maximum clarity, clean sustain under a single note or chord
  • 2–10 layers — building rich harmonic structures, chord beds, and complex textures
  • Infinite Mode — PLUS Pedal II continuously combines older layers for endless evolving soundscapes that never have to stop

Each active layer is represented on the circular LED halo display, giving you real-time visual feedback as your sound builds around you.

Combo XLR/TS Input + Built-in Mic Preamp

PLUS Pedal II opens its doors wider than any sustain pedal before it. A combo XLR/TS input with a built-in studio-grade microphone preamp and adjustable gain control makes it easy to connect microphones directly.

Connect guitars, vocals, microphones, and acoustic instruments directly. A standard ¼” jack input bypasses the preamp completely and behaves like a traditional instrument input. A Kill Dry switch lets you use PLUS Pedal II for sustain layering only, while your instrument sounds naturally in the room.

Dual Resonator + Dynamic Tone

The built-in dual resonator engines continuously respond to the spectral content of each active layer, generating ever-shifting upper and lower resonances. Every new note changes the harmonic ecosystem, creating movement and organic complexity that feels alive — not like a static effect.

The TONE control applies a gradually evolving filter envelope to each layer individually, so sustained sounds breathe more like a real acoustic instrument rather than a static Tilt EQ.

Advanced Catch, Hold, Rise & Decay Controls

Deep control over how layers enter, sustain, and fade away.

The CATCH switch determines how new notes enter the sustained layer pool:

  • ALL — every new note becomes a layer
  • GROUP — only the selected number of layers is caught; play chords, then solo over them without lifting your foot
  • SINGLE — add notes one at a time with surgical precision

The HOLD switch controls what happens after layers are captured:

  • ALL — all layers remain sustained while the pedal is held
  • FIRST — the first note stays held while new layers naturally decay
  • NONE — all layers begin decaying immediately after capture

Dedicated RISE and DECAY knobs shape how each layer fades in and out over time.

Smart FX Loop

The original PLUS Pedal featured an FX loop that processed only the sustained layers. Players quickly discovered how transformative this was.

PLUS Pedal II takes that further with a first-of-its-kind three-position routing switch moves your external effects to three fundamentally different positions without touching a cable:

  • PRE – Before the PLUS Pedal II engines
  • FX LOOP – Affecting the sustained layers only
  • POST – Add effects to the pedal’s output mix (the Dry Out output is not affected)

A delay before PLUS creates rhythmic layered textures. A delay inside PLUS processes only the sustained layers. A delay after PLUS adds space to everything. Choruses, flangers, reverbs, pitch-shifters, and distortion units all work beautifully in the loop. Experiment freely.

Three switches, three entirely different sounds.

Optional External Footswitch The redesigned footswitch expands PLUS Pedal II’s workflows and expands live and studio workflows with three operating modes and a dedicated Dry Out:

  • WET — removes dry signal from the main output for pure sustained layers
  • LATCH — keeps the pedal continuously active without holding the brass pedal
  • HIDE — temporarily removes the dry signal while the brass pedal is engaged

UPGRADES IN PLUS PEDAL II


  • Smart Stereo FX Loop — Three-position switch for instant routing of the FX Loop – Pre, Inside or Post the PLUS Pedal II engines
  • Spectral Sampling™ Engine – Captures true harmonic and dynamic character of any input
  • Layer Control — Select 1 to 10 layers, or choose Infinite Mode for endless stacking
  • Auto Layer Catch — Keep your foot parked and play freely — the pedal intelligently captures and layers every new note
  • Dual Resonator + Dynamic Tone — Harmonically alive upper or lower resonances that evolve across individual active layers
  • Combo XLR/TS Input + Built-in Mic Preamp — Capture guitars, vocals, or acoustic instruments directly with the Studio-grade Mic Preamp and adjustable gain trim pot
  • Gradual Optical Control — Smooth, responsive expression-style sustain instead of binary on/off.
  • Circular LED Display — Real-time visual feedback of active layers and engine state
  • Advanced Hold & Decay Controls — Deep control over how layers enter, decay, and behave
  • Gradual Optical Pedal — Expression-style control across the full pedal range
  • Optional External Footswitch — WET, LATCH, and HIDE modes for live and studio workflows

SPECIFICATIONS


General

  • Digital audio: 44.1kHz, 24bit
  • Controls:
    • Gradual control brass foot pedal
    • Potentiometers: LEVEL, LAYERS, RISE, DECAY, TONE, RESONANCE
    • 2 Front-panel switches: CATCH, HOLD 2 Back-panel switches: FX LOOP, KILL DRYAnalog gain potentiometer: XLR GAINAdditional footswitch input (Optional)
  • Indicator: 11 LED circular display
  • USB-C: USB-MIDI and firmware updates
  • Power supply requirements: 500mA min, 9VDC, center negative 2.1 x 5.5 mm plug
  • Mean power consumption: 2.4W
  • Product Dimensions: WLH 90 x 195 x 72 mm (3.54 x 7.68 x 2.83 in)
  • Shipping Dimensions (box): WLH 130 x 235 x 95 mm (5.82 x 9.26 x 3.74 in)
  • Product Weight: 995 g (2.19 lbs)
  • Shipping Weight (including box): 1329g (2.93 lbs)

Instrument input specification

  • Connector: IN
  • Connector Type: 1/4” Unbalanced TS (combo) (Mono)
  • Input Impedance: 1MΩ
  • Max Input Level: 5.6Vpp

Microphone input specification

  • Connector: IN
  • Connector Type: Balanced XLR female (combo) (Mono)
  • Input Impedance: 22kΩ
  • Analog gain control potentiometer range: Up to +27dB
  • Microphone preamp: For dynamic microphones only, no phantom power

RETURN input specification

  • Connector: RETURN
  • Input Type: 1/4” Unbalanced TRS (Stereo)
  • Input Impedance: 1MΩ
  • Max Input Level: 5.6Vpp

Outputs specification

  • Connectors: OUT, SEND
  • Connector Type: 1/4” Unbalanced TRS (Stereo)
  • Output Impedance: 100Ω
  • Max Output Level: 5.6Vpp

Dry output specification

  • Connector: FSW / DRY OUT
  • Connector Type: 1/4” Unbalanced TRS, dual use for external footswitch
  • Output Impedance: 100Ω
  • Max Output Level: 5.6Vpp

Evolution is the legendary sustainer is here!

The PLUS Pedal II by Gamechanger Audio allows you to add piano-style sustain and sostenuto to any instrument — preserving guitar, vocals, wind, acoustic instruments, brass, strings, and experimental sound sources in stunning realism.

Its new Spectral Sampling™ engine captures the true timbre, dynamics, harmonics, and character of any input, preserving the expressive nuances of your performance. Choose from 1 to 10 layers, or go infinite. Connect any instrument or vocal via the combo XLR/TS input with built-in mic preamp.

The PLUS Pedal II includes a smart SEND/RETURN FX Loop with a three-position routing switch, letting you instantly move external effects to three positions: pre, inside, and post the effects engine without touching a cable. With a new gradual optical control system, the iconic brass pedal responds smoothly across its full range, closer than ever to the feel of a real piano damper. Auto Layer Catch lets you simply press and play whilst the pedal’s engine detects and stacks new notes as you perform, without any manual catching. And there’s much more…


FEATURES


  • Spectral Sampling™ Engine — Captures true harmonic and dynamic character of any input
  • Auto Layer Catch — Keep your foot parked and play freely — the pedal intelligently captures and layers every new note
  • Gradual Control — Smooth, responsive expression-style sustain instead of binary on/off
  • Combo XLR/TS Input + Studio-grade Mic Preamp — Connect guitars, vocals, or acoustic instruments directly
  • Dual Resonator + Dynamic Tone — Harmonically alive upper or lower resonances that evolve across individual active layers
  • Circular LED Display — Real-time visual feedback of active layers and engine state
  • Layer Control — Select 1 to 10 layers, or choose Infinite Mode for endless stacking
  • Advanced Hold & Decay Controls — Deep control over how layers enter, decay, and behave.
  • Smart Stereo FX Loop — Three-position switch for instant routing of the FX Loop – Pre, Inside or Post the PLUS Pedal II engines
  • Optional External Footswitch — WET, LATCH, and HIDE modes for live and studio workflows

The original PLUS Pedal introduced the world to Real-time Audio Sampling™ — a new way to add piano-style sustain to any instrument. Players didn’t just use it for guitar. They used it for harp, vocals, acoustic piano, brass, strings, and sounds no one had thought to sustain before.

The PLUS Pedal II starts from that same idea and rebuilds everything around it.

A New Kind of Sound Engine

Built around a completely new Spectral Sampling™ engine, PLUS Pedal II doesn’t just hold notes. Unlike other sustain/freeze pedal alternatives, it analyzes them at the spectral level, preserving the subtle harmonic and dynamic characteristics of every sound you play. Working alongside the original Real-time Audio Sampling™ technology, the result is an experience that feels both natural and instantly responsive, preserving the expressive nuances of your performance across any musical instrument or vocal, while seamlessly extending them into evolving sonic textures.

WHAT'S NEW


Spectral Sampling™ Engine

A brand-new algorithm captures the true timbre, dynamics, harmonics, and character of any input with stunning realism — preserving the expressive nuances of your performance and extending them into evolving sonic textures.

Auto Layer Catch

Keep your foot on the pedal and just play. PLUS Pedal II detects new note events, filters out noise, handles transitions, and stacks sounds with remarkable musical accuracy.

The result feels natural. Almost like playing a piano with a sustain pedal that simply works without any thought or without any technique.

Gradual Optical Control

A new optical sensing system reads the brass pedal’s position across the whole movement range – allowing you to use your foot to control the volume and release curves of all sustain layers! You can use it to emulate the gentle behavior of a real piano pedal, or create all sorts of expressive volume swells by exploring the pedal’s full mechanical range.

Layer Control

A dedicated LAYERS knob lets you choose exactly how many active layers the pedal maintains:

  • 1 layer — maximum clarity, clean sustain under a single note or chord
  • 2–10 layers — building rich harmonic structures, chord beds, and complex textures
  • Infinite Mode — PLUS Pedal II continuously combines older layers for endless evolving soundscapes that never have to stop

Each active layer is represented on the circular LED halo display, giving you real-time visual feedback as your sound builds around you.

Combo XLR/TS Input + Built-in Mic Preamp

PLUS Pedal II opens its doors wider than any sustain pedal before it. A combo XLR/TS input with a built-in studio-grade microphone preamp and adjustable gain control makes it easy to connect microphones directly.

Connect guitars, vocals, microphones, and acoustic instruments directly. A standard ¼” jack input bypasses the preamp completely and behaves like a traditional instrument input. A Kill Dry switch lets you use PLUS Pedal II for sustain layering only, while your instrument sounds naturally in the room.

Dual Resonator + Dynamic Tone

The built-in dual resonator engines continuously respond to the spectral content of each active layer, generating ever-shifting upper and lower resonances. Every new note changes the harmonic ecosystem, creating movement and organic complexity that feels alive — not like a static effect.

The TONE control applies a gradually evolving filter envelope to each layer individually, so sustained sounds breathe more like a real acoustic instrument rather than a static Tilt EQ.

Advanced Catch, Hold, Rise & Decay Controls

Deep control over how layers enter, sustain, and fade away.

The CATCH switch determines how new notes enter the sustained layer pool:

  • ALL — every new note becomes a layer
  • GROUP — only the selected number of layers is caught; play chords, then solo over them without lifting your foot
  • SINGLE — add notes one at a time with surgical precision

The HOLD switch controls what happens after layers are captured:

  • ALL — all layers remain sustained while the pedal is held
  • FIRST — the first note stays held while new layers naturally decay
  • NONE — all layers begin decaying immediately after capture

Dedicated RISE and DECAY knobs shape how each layer fades in and out over time.

Smart FX Loop

The original PLUS Pedal featured an FX loop that processed only the sustained layers. Players quickly discovered how transformative this was.

PLUS Pedal II takes that further with a first-of-its-kind three-position routing switch moves your external effects to three fundamentally different positions without touching a cable:

  • PRE – Before the PLUS Pedal II engines
  • FX LOOP – Affecting the sustained layers only
  • POST – Add effects to the pedal’s output mix (the Dry Out output is not affected)

A delay before PLUS creates rhythmic layered textures. A delay inside PLUS processes only the sustained layers. A delay after PLUS adds space to everything. Choruses, flangers, reverbs, pitch-shifters, and distortion units all work beautifully in the loop. Experiment freely.

Three switches, three entirely different sounds.

Optional External Footswitch The redesigned footswitch expands PLUS Pedal II’s workflows and expands live and studio workflows with three operating modes and a dedicated Dry Out:

  • WET — removes dry signal from the main output for pure sustained layers
  • LATCH — keeps the pedal continuously active without holding the brass pedal
  • HIDE — temporarily removes the dry signal while the brass pedal is engaged

UPGRADES IN PLUS PEDAL II


  • Smart Stereo FX Loop — Three-position switch for instant routing of the FX Loop – Pre, Inside or Post the PLUS Pedal II engines
  • Spectral Sampling™ Engine – Captures true harmonic and dynamic character of any input
  • Layer Control — Select 1 to 10 layers, or choose Infinite Mode for endless stacking
  • Auto Layer Catch — Keep your foot parked and play freely — the pedal intelligently captures and layers every new note
  • Dual Resonator + Dynamic Tone — Harmonically alive upper or lower resonances that evolve across individual active layers
  • Combo XLR/TS Input + Built-in Mic Preamp — Capture guitars, vocals, or acoustic instruments directly with the Studio-grade Mic Preamp and adjustable gain trim pot
  • Gradual Optical Control — Smooth, responsive expression-style sustain instead of binary on/off.
  • Circular LED Display — Real-time visual feedback of active layers and engine state
  • Advanced Hold & Decay Controls — Deep control over how layers enter, decay, and behave
  • Gradual Optical Pedal — Expression-style control across the full pedal range
  • Optional External Footswitch — WET, LATCH, and HIDE modes for live and studio workflows

SPECIFICATIONS


General

  • Digital audio: 44.1kHz, 24bit
  • Controls:
    • Gradual control brass foot pedal
    • Potentiometers: LEVEL, LAYERS, RISE, DECAY, TONE, RESONANCE
    • 2 Front-panel switches: CATCH, HOLD 2 Back-panel switches: FX LOOP, KILL DRYAnalog gain potentiometer: XLR GAINAdditional footswitch input (Optional)
  • Indicator: 11 LED circular display
  • USB-C: USB-MIDI and firmware updates
  • Power supply requirements: 500mA min, 9VDC, center negative 2.1 x 5.5 mm plug
  • Mean power consumption: 2.4W
  • Product Dimensions: WLH 90 x 195 x 72 mm (3.54 x 7.68 x 2.83 in)
  • Shipping Dimensions (box): WLH 130 x 235 x 95 mm (5.82 x 9.26 x 3.74 in)
  • Product Weight: 995 g (2.19 lbs)
  • Shipping Weight (including box): 1329g (2.93 lbs)

Instrument input specification

  • Connector: IN
  • Connector Type: 1/4” Unbalanced TS (combo) (Mono)
  • Input Impedance: 1MΩ
  • Max Input Level: 5.6Vpp

Microphone input specification

  • Connector: IN
  • Connector Type: Balanced XLR female (combo) (Mono)
  • Input Impedance: 22kΩ
  • Analog gain control potentiometer range: Up to +27dB
  • Microphone preamp: For dynamic microphones only, no phantom power

RETURN input specification

  • Connector: RETURN
  • Input Type: 1/4” Unbalanced TRS (Stereo)
  • Input Impedance: 1MΩ
  • Max Input Level: 5.6Vpp

Outputs specification

  • Connectors: OUT, SEND
  • Connector Type: 1/4” Unbalanced TRS (Stereo)
  • Output Impedance: 100Ω
  • Max Output Level: 5.6Vpp

Dry output specification

  • Connector: FSW / DRY OUT
  • Connector Type: 1/4” Unbalanced TRS, dual use for external footswitch
  • Output Impedance: 100Ω
  • Max Output Level: 5.6Vpp

Financing and Leasing Options

Make music more affordable with our flexible financing and leasing options. Applying takes just a few minutes, or you can simply select your preferred option at checkout.

We offer the following financing and leasing options: Affirm, Synchrony, Acima Leasing, and more! 

Click here for details.

Affordable, Comprehensive Product Protection from Mulberry

Bananas At Large has partnered with Mulberry to provide you with extended product protection.


Longer-term protection for your purchase

Your Mulberry product protection plan goes beyond our standard coverage to keep your product protected for longer for up to 5 years.

Protect against, drops, spills, and more!

Get protection for peace of mind when accidents happen. Mulberry’s coverage may vary based on the specific product.

Product Failures and Defects

If anything goes wrong with your product beyond the manufacturer warranty, Mulberry has your back with free repairs & replacements

For full coverage details, visit https://www.getmulberry.com


The Best Customer Service in Product Protection

  • File your claim in just a few clicks
  • No subscriptions or deductibles
  • Rapid repairs & replacements
  • Highly-rated customer support team
  • Gotcha-free coverage
  • Easy-to-use digital customer portal
The Best Customer Service in Product Protection

Customers Love Mulberry

“They Make it so easy and fast to make a claim! Worth every penny for my items.”

M. Olsen

“Great customer service. Quick Responses. Very Helpful.”

Rhonda

“Absolutely amazing people and help. They do an outstanding job.”

Tyler Hensley

“Highly recommended if the option to have Mulberry insure your expensive piece is there.”

Jarrid Garner

“Outstanding customer service.”

Elizabeth Feess

“The employees were very thorough and followed up after every step.”

Amanda Flores

How does it work

Purchase your Mulberry protection plan

Purchase your Mulberry protection plan along with a Bananas at Large purchase. That’s it! You’ll be automatically registered with Mulberry.

File a claim if something happens

Mulberry’s digital portal lets you file a claim in just a few clicks. Simply log-in to your Mulberry account, click “File a Claim”, and follow the prompts.

Get approved and get your claim resolved!

Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.


FAQs

What does the Mulberry plan cover?

Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.

What is Mulberry?

Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site. Along with comprehensive coverage for your products, Mulberry also offers the following:

  • 24/7 customer support
  • Hassle-free online claims
  • No deductibles or hidden fees

Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.

How do I sign up for a Mulberry protection plan

It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed.

How do I file a claim?

Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com

Will I have to pay a deductible or any other fees?

You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.

What happens if I return or exchange my product?

Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within the merchant’s return window, you will receive a 100% refund for your Protection Plan, minus any claims paid. For returns outside of the merchant’s return window, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.

Returns

  • Any New item (other than as noted below) purchased from Bananas at Large may be returned within 14 days of the invoice date, for a full refund, exchange or credit.
  • All Pre-Owned products may be returned in 48 hours.
  • All Clearance, “additional mark down”, additionally discounted, “blow out”, “door buster” or otherwise identified as on sale may be returned within 7 days unless otherwise specified.

For online orders, the above return policy begins on the day the items were delivered. We must receive an active tracking number within the specified time.

Bananas must be notified within 24 hours of receiving delivery of any issues that pertain to damage during shipping, missing product or incorrect product.

Original Freight, Packing materials and handling fees are not refundable.

Accidental/Order By Mistake

Due to the multi step process to fully check out a purchase, Bananas At Large does not recognize "Accidental or Ordered By Mistake and want to change payment method" as cancelation or refund reason. Bananas is charged processing fees for the purchase and refund as well as expends staff payroll time to process these. Refund requests for this reason will be denied or negotiated a cancelation fee to cover expenses. Please only check out when truly ready to purchase.

See our full Return Policy for all of the pertinent details.


Freight damage policy

If your shipment arrives with visible freight damage (damage that occurred during shipping), please follow these steps within 24 hours of delivery:

  • Notify us immediately by emailing [your email address] or contacting customer support.
  • Keep all original packaging, including boxes, pallets, foam, and any shipping materials. Do not discard anything.
  • Take clear photographs of:
    • The damaged item(s)
    • The exterior and interior of the packaging
    • Any visible damage to the packaging itself
    • The shipping label (if possible)

Prompt reporting is essential. Any delay beyond 24 hours may result in your claim being denied by the shipping carrier, which could prevent us from processing a replacement or refund.

Once we receive your notification and photos, our team will review the claim and guide you through the next steps. We work quickly to resolve freight damage issues so you can get a replacement or resolution as soon as possible.

Important Note: This policy applies only to damage caused during transit by the carrier. Damage caused by improper unpacking, misuse, or after the item has been properly received is not covered under freight damage.


Shipping

We understand that when you make an order, you want your gear as quickly as possible and we'll do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. In most cases, orders ship within 1-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified.

Most orders $100 and over qualify for FREE shipping within the Continental United States. Some exclusions may apply.

Ensure Secure Deliveries with Signature Confirmation

Want more security? Request Signature Required for your online order. This service is available upon request. We apply Signature Required on all online orders over $200. Please submit in writing if for any reason you do not want this additional service. Your request must be emailed to us prior to shipping - info@bananas.com.

  • Service available upon request.
  • Signature Required applied to all online orders over $200.
  • Limited availability to APO/FPO/DPO locations and certain Freely Associated States.
  • Use with any service except Standard Mail® and Adult Signature Services.

See our full Shipping Policy for further details.


Buy online, pick up in store

Order online and pick up at any store location FREE of charge. Avoid online shipping charges and shipping time, and in most cases get your order faster. Enjoy the in store pickup convenience and security of knowing that your can easily return the product if it does not suit your needs within our return policy.

I'm interested! What do I need to do?

  1. Place your order on bananas.com and choose In-Store Pickup for your preferred location at checkout.
  2. We'll contact you by email or phone when it's ready for pick up. Need it sooner? Just give us a call and we'll do our best to arrange that: 888-900-1959
  3. Bring a copy of your valid government-issued ID such as a Driver's License and a digital or print copy of the order confirmation to your local store.
  4. You have (2 options): Curbside Contactless Pickup or Pick up in Store.
    1. Curbside Contactless Pickup: When you arrive at the store location, call us and we will bring your order out to verify your ID, place in your vehicle and you're ready to go!
    2. Pick up In Store: Come into the store, show your ID, and pick up your order.

How does it work?

After you place your order online, the selected store receives your order. Then the merchandise is selected from the store's current inventory and prepared for pick up. If the items are located at another store, there may be a longer wait time as we need to transfer it to the pickup location of your choice. This is all part of our free service. We'll contact you when it's ready and notify you if anything changes. Once your order is ready, you can choose to come into the store to pick up your order OR call us when you arrive and we will provide Contactless Curbside Pickup at your vehicle.

Most orders are ready within 24 hours; however, please allow for extra processing time depending on the item, size of order, and store location. If you need to pick up your order sooner, please give us a call at either location.

See our full Shipping Policy for further details.


Local delivery to your doorstep

Bananas is here to help you support your local economy, shop local, get your musical dreams faster.

FAST: Get Same Day Delivery starting at $35*.

Making your online shopping a little easier. We offer an easy “Order Online, Deliver to your Doorstep”.

This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!

*Get same day delivery for in-stock orders received and processed by 2pm, otherwise will deliver the following business day. Delivery fee is based on weight, delivery location and courier fees. Any amounts over $35 - You will be notified to approve before delivery. This is a convenience option only. Deliveries are by a 3rd party delivery service and will deliver to doorstep only. By accepting this delivery process you hereby indemnify Bananas At Large Inc of all responsibility as Bananas At Large is not the delivery agent and assumes no liability on lost or stolen products.

By choosing this option you understand and agree to the following terms:

  • Some restrictions apply. For in-stock & available items only.
  • You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
  • Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
  • Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
  • You understand and accept the risk and responsibility of your package once it is delivered.
  • Large items, overweight items may incur additional charges.
  • Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
  • If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.

FREE: Free Local Delivery in 1-3 Days.

Free 1-3 day local delivery available for orders over $199*Contact us for details.

If you aren’t in a rush to receive your items and want free delivery, choose the Free Local Delivery option at checkout. Your order will be processed and delivered within 2-3 business days. 

*Applies to full price items only. Can't be combined with any other deals or promotions including Bananas Rewards.

This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!

By choosing this option you understand and agree to the following terms:

  • Some restrictions apply. For in-stock & available items only.
  • You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
  • Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
  • Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
  • You understand and accept the risk and responsibility of your package once it is delivered.
  • Large items, overweight items may incur additional charges.
  • Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
  • If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.

See our full Shipping Policy for further details.


Local pickup only

Some products are available for local pickup only. If you’d like this item shipped, please call us at 1 (888) 900-1959 or text us at (415) 457-7600 to discuss shipping options. 


Shipping items with tubes

Bananas does not warranty tubes in transit. We offer tube removal and individual bubble wrap service for $45 per customer request (for standard amps, more complex amps that take more time may be a higher fee). Customers buying any tube product and having it shipped should understand and realize that Bananas cannot be responsible for damaged tubes from transit. This applies to all new and used products. Certain manufactures offer a tube warranty on their new products as a courtesy, and that is available thru the manufacturer warranty process for all new products where it applies.

 

Warning: Some of the products purchased at Bananas At Large can expose you to chemicals, which are known to the State of California to cause cancer and/or reproductive harm. For more information go to http://www.P65Warnings.ca.gov.