KORG Handytraxx 1Bit Portable Record Player
Korg

KORG Handytraxx 1Bit Portable Record Player

  • Product SKU: HNDYTRX1BIT

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Buy Online, Pick up In-Store

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Call us (888) 900-1959
Text us (415) 457-7600
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Available: Pre-Order

$1,299.99

 

The Ultimate Vinyl Experience: High-Quality Playback and 1bit Recording

Experience your analog records at their best. With the ability to archive them as high-resolution digital data. Now you can enjoy superior sound quality anytime, anywhere with the knowledge your records have been backed up in the highest resolution possible.

The handytraxx 1bit is the flagship model in the handytraxx series, offering state-of-the-art recording capabilities. Capture the essence of your vinyl in stunning 5.6 MHz, 1-bit (DSD) format, delivering 5.6 million samples per second for unparalleled sound quality. Whether you’re digitizing a priceless vinyl library or enjoying casual playback, the handytraxx 1bit is the perfect solution for every vinyl enthusiast.


FEATURES


Seamless digital conversion

The handytraxx 1bit comes with AudioGate 4, Korg’s renowned high-resolution audio and music conversion software. With its advanced recording capabilities, you can set up a seamless recording system by connecting the handytraxx 1bit to your computer via USB.

This system supports recording and playback in 5.6 MHz and 2.8 MHz DSD as well as PCM formats up to 192 kHz/24-bit. Transfer these digital files to your Mac/PC for safe archiving then transfer them to a portable audio player or smartphone for safe, high quality on-the-go enjoyment of your vinyl collection.

AudioGate 4 is available as a free download from korg.com. Simply install it on your PC, connect the handytraxx 1bit to enjoy instant authentication, and access to a professional-grade recording setup.

KORG Handytraxx 1Bit Portable Record Player

Portable Design Meets Premium Sound Quality

Take your vinyl experience anywhere without compromising on quality. The handytraxx 1bit features a die-cast aluminum platter for precise record rotation and pitch monitoring to ensure consistent speed, even with its belt-drive system. A universal tonearm with an interchangeable headshell allows you to customize your setup with different cartridges, and a counterweight ensures accurate needle pressure adjustment (up to 4g). The pre-installed JICO J44A 7 MM cartridge delivers dynamic, powerful sound right out of the box.

Dual tone controls (BASS and TREBLE) let you fine-tune the sound to your liking, while built-in stereo speakers provide balanced, high-quality audio wherever you are. Whether performing at a vinyl club or relaxing at home, the handytraxx 1bit delivers a complete vinyl playback experience.

Seamless digital conversion

Revolutionary Phono Equalizer with Nutube Technology

The handytraxx 1bit elevates vinyl playback with its cutting-edge Nutube phono equalizer. Utilizing advanced vacuum tube technology, this equalizer delivers the warmth, depth, and overtones that make vinyl special. Its adjustable TUBE knob allows you to fine-tune the richness of these tones, tailoring the sound to your preference.

For maximum versatility, the handytraxx 1bit includes both a line output for seamless integration with standard stereo systems and a dedicated phono output jack, ideal for audiophiles who prefer using an external phono equalizer. This ensures a flexible and premium listening experience tailored to your setup.

Revolutionary Phono Equalizer with Nutube Technology
Portable Design Meets Premium Sound Quality

Rediscover the Magic of Vinyl

Vinyl is more than music; it’s a tactile and immersive journey. Dust off your favorite records and dive into the rich, analog soundscape they offer, complete with iconic album art and liner notes that tell stories beyond the music. The handytraxx 1bit enhances this experience by integrating everything you need into a single, portable device—no extra amplifiers or speakers required.

With vinyl’s continuing resurgence, fueled by reissues, remastered classics, and a vibrant market for pre-loved records, the handytraxx 1bit is the ideal companion for anyone embracing the analog era. Whether you’re a dedicated vinyl collector or exploring its timeless charm for the first time, this all-in-one player delivers exceptional sound and convenience for a premium listening experience.

Revolutionary Phono Equalizer with Nutube Technology

High-Resolution Sound, Anywhere You Go

AudioGate 4 supports a variety of formats, including DSD, FLAC, and WAV, with the ability to convert high-resolution recordings into lightweight MP3 files for mobile use. Despite its advanced capabilities, the handytraxx 1bit is highly portable, weighing just 3kg/6.6lbs (excluding batteries) and comparable in size to an A3 sheet. A protective dust cover and built-in stereo speakers make it perfect for both home and travel.

Rediscover the Magic of Vinyl

AudioGate 4

AudioGate 4 transforms your vinyl collection into high-resolution digital masterpieces. This powerful software now enables you to create high-quality audio recordings directly from the handytraxx 1bit. Simply connect the handytraxx 1bit to your PC via USB, and unlock seamless recording and playback capabilities.

Supporting both 5.6 MHz and 2.8 MHz DSD formats for unmatched audio fidelity, as well as PCM formats up to 192 kHz/24-bit, AudioGate 4 ensures your recordings retain every nuance of your vinyl’s character. Whether archiving your favorite records or preparing music for portable playback, this system is optimized for high-resolution audio creation and conversion.

With AudioGate 4, you’re no longer limited to waiting for official high-resolution releases. Now, you can create your own DSD recordings, preserving the authentic sound of your collection and enjoying it anytime, anywhere.

AudioGate 4

*JICO (Nippon Precision Jewel Industry Co., Ltd.): JICO is a manufacturer of high-quality record styluses, cartridges, and other analog-related products using the outstanding technology for which Japan is famous. Their meticulously designed products maximize the appeal of analog sound sources and have been highly acclaimed by record lovers in 120 countries over the past 50 years. With its precise and exacting manufacturing processes and thorough quality control, the company embodies timeless and inherited “craftsmanship”.

*J44A 7: The J44A 7 is an MM cartridge that produces a dynamic and powerful bass sound with a solid core. The accompanying record stylus N44-7 IMP SD uses a synthetic solid diamond tip. The cantilever allows you to experience outstanding tracking performance.

SPECIFICATIONS


Drive System

  • Belt drive system (with CPU controlled rotation compensation function)

Drive Motor

  • DC Servo Motor

Rotation Speed

  • 33-1/3, 45, 78 RPM

Platter

  • Aluminum Die-Cast

Wow and Flutter

  • < 0.15% (WTD) at 3kHz

Signal-to-Noise Ratio (S/N Ratio)

  • > 60 dB(DIN-B)

Cartridge Type

  • MM Type Stereo Cartridge (JICO J44 A7)

Needle pressure

  • 1.5 g to 3.0 g

Effective tonearm length

  • 190 mm

Output Level

  • Phono: 420~750 mV (Gain MAX, TUBE VR MIN)
  • Line: Max +14.75 dBu THD 1%
  • Headphones: Max 70mW (32 ohms) THD 1%
  • Speakers: Max 2.5W (THD 1%, 4Ω) x2

PHONO Preamp

  • Gain: 38dB
  • Equalizer Characteristics: RIAA

Tone Control

  • Bass: 130Hz, ±8dB
  • Treble: 5.5kHz, ±8dB

Tube Control

  • Gain: 0 ~ 6dB

USB Audio

  • DSD: 2.8224MHz / 5.6448MHz、1bit
  • PCM: 44.1kHz / 48kHz / 88.2kHz / 96kHz / 176.4kHz / 192kHz、16bit / 24bit

Power Consumption

  • 2.35W

Power Supply

  • AC Adapter, Six AA Batteries (Alkaline or Nickel-Metal Hydride Batteries)

Battery life

  • Approximately 11 hours (Speaker: ON, MAIN VOLUME knob: Center, using alkaline batteries)

Weight

  • 2.8kg / 6.17 lbs

External Dimensions

  • 370 x 286 x 118 mm / 14.57 x 11.26 x 4.65” (including lid)

Included Items

  • AC Adapter, AC Adapter Replacement Plugs (5 types), Dust Cover, Platter, Belt, Record Mat, EP Adapter, Headshell, Cartridge (pre-installed on headshell), Counterweight, Platter Securing Cap

* Specifications and appearance are subject to change without notice.

* All product names and company names are the trademarks or registered trademarks of their respective owners.

The Ultimate Vinyl Experience: High-Quality Playback and 1bit Recording

Experience your analog records at their best. With the ability to archive them as high-resolution digital data. Now you can enjoy superior sound quality anytime, anywhere with the knowledge your records have been backed up in the highest resolution possible.

The handytraxx 1bit is the flagship model in the handytraxx series, offering state-of-the-art recording capabilities. Capture the essence of your vinyl in stunning 5.6 MHz, 1-bit (DSD) format, delivering 5.6 million samples per second for unparalleled sound quality. Whether you’re digitizing a priceless vinyl library or enjoying casual playback, the handytraxx 1bit is the perfect solution for every vinyl enthusiast.


FEATURES


Seamless digital conversion

The handytraxx 1bit comes with AudioGate 4, Korg’s renowned high-resolution audio and music conversion software. With its advanced recording capabilities, you can set up a seamless recording system by connecting the handytraxx 1bit to your computer via USB.

This system supports recording and playback in 5.6 MHz and 2.8 MHz DSD as well as PCM formats up to 192 kHz/24-bit. Transfer these digital files to your Mac/PC for safe archiving then transfer them to a portable audio player or smartphone for safe, high quality on-the-go enjoyment of your vinyl collection.

AudioGate 4 is available as a free download from korg.com. Simply install it on your PC, connect the handytraxx 1bit to enjoy instant authentication, and access to a professional-grade recording setup.

KORG Handytraxx 1Bit Portable Record Player

Portable Design Meets Premium Sound Quality

Take your vinyl experience anywhere without compromising on quality. The handytraxx 1bit features a die-cast aluminum platter for precise record rotation and pitch monitoring to ensure consistent speed, even with its belt-drive system. A universal tonearm with an interchangeable headshell allows you to customize your setup with different cartridges, and a counterweight ensures accurate needle pressure adjustment (up to 4g). The pre-installed JICO J44A 7 MM cartridge delivers dynamic, powerful sound right out of the box.

Dual tone controls (BASS and TREBLE) let you fine-tune the sound to your liking, while built-in stereo speakers provide balanced, high-quality audio wherever you are. Whether performing at a vinyl club or relaxing at home, the handytraxx 1bit delivers a complete vinyl playback experience.

Seamless digital conversion

Revolutionary Phono Equalizer with Nutube Technology

The handytraxx 1bit elevates vinyl playback with its cutting-edge Nutube phono equalizer. Utilizing advanced vacuum tube technology, this equalizer delivers the warmth, depth, and overtones that make vinyl special. Its adjustable TUBE knob allows you to fine-tune the richness of these tones, tailoring the sound to your preference.

For maximum versatility, the handytraxx 1bit includes both a line output for seamless integration with standard stereo systems and a dedicated phono output jack, ideal for audiophiles who prefer using an external phono equalizer. This ensures a flexible and premium listening experience tailored to your setup.

Revolutionary Phono Equalizer with Nutube Technology
Portable Design Meets Premium Sound Quality

Rediscover the Magic of Vinyl

Vinyl is more than music; it’s a tactile and immersive journey. Dust off your favorite records and dive into the rich, analog soundscape they offer, complete with iconic album art and liner notes that tell stories beyond the music. The handytraxx 1bit enhances this experience by integrating everything you need into a single, portable device—no extra amplifiers or speakers required.

With vinyl’s continuing resurgence, fueled by reissues, remastered classics, and a vibrant market for pre-loved records, the handytraxx 1bit is the ideal companion for anyone embracing the analog era. Whether you’re a dedicated vinyl collector or exploring its timeless charm for the first time, this all-in-one player delivers exceptional sound and convenience for a premium listening experience.

Revolutionary Phono Equalizer with Nutube Technology

High-Resolution Sound, Anywhere You Go

AudioGate 4 supports a variety of formats, including DSD, FLAC, and WAV, with the ability to convert high-resolution recordings into lightweight MP3 files for mobile use. Despite its advanced capabilities, the handytraxx 1bit is highly portable, weighing just 3kg/6.6lbs (excluding batteries) and comparable in size to an A3 sheet. A protective dust cover and built-in stereo speakers make it perfect for both home and travel.

Rediscover the Magic of Vinyl

AudioGate 4

AudioGate 4 transforms your vinyl collection into high-resolution digital masterpieces. This powerful software now enables you to create high-quality audio recordings directly from the handytraxx 1bit. Simply connect the handytraxx 1bit to your PC via USB, and unlock seamless recording and playback capabilities.

Supporting both 5.6 MHz and 2.8 MHz DSD formats for unmatched audio fidelity, as well as PCM formats up to 192 kHz/24-bit, AudioGate 4 ensures your recordings retain every nuance of your vinyl’s character. Whether archiving your favorite records or preparing music for portable playback, this system is optimized for high-resolution audio creation and conversion.

With AudioGate 4, you’re no longer limited to waiting for official high-resolution releases. Now, you can create your own DSD recordings, preserving the authentic sound of your collection and enjoying it anytime, anywhere.

AudioGate 4

*JICO (Nippon Precision Jewel Industry Co., Ltd.): JICO is a manufacturer of high-quality record styluses, cartridges, and other analog-related products using the outstanding technology for which Japan is famous. Their meticulously designed products maximize the appeal of analog sound sources and have been highly acclaimed by record lovers in 120 countries over the past 50 years. With its precise and exacting manufacturing processes and thorough quality control, the company embodies timeless and inherited “craftsmanship”.

*J44A 7: The J44A 7 is an MM cartridge that produces a dynamic and powerful bass sound with a solid core. The accompanying record stylus N44-7 IMP SD uses a synthetic solid diamond tip. The cantilever allows you to experience outstanding tracking performance.

SPECIFICATIONS


Drive System

  • Belt drive system (with CPU controlled rotation compensation function)

Drive Motor

  • DC Servo Motor

Rotation Speed

  • 33-1/3, 45, 78 RPM

Platter

  • Aluminum Die-Cast

Wow and Flutter

  • < 0.15% (WTD) at 3kHz

Signal-to-Noise Ratio (S/N Ratio)

  • > 60 dB(DIN-B)

Cartridge Type

  • MM Type Stereo Cartridge (JICO J44 A7)

Needle pressure

  • 1.5 g to 3.0 g

Effective tonearm length

  • 190 mm

Output Level

  • Phono: 420~750 mV (Gain MAX, TUBE VR MIN)
  • Line: Max +14.75 dBu THD 1%
  • Headphones: Max 70mW (32 ohms) THD 1%
  • Speakers: Max 2.5W (THD 1%, 4Ω) x2

PHONO Preamp

  • Gain: 38dB
  • Equalizer Characteristics: RIAA

Tone Control

  • Bass: 130Hz, ±8dB
  • Treble: 5.5kHz, ±8dB

Tube Control

  • Gain: 0 ~ 6dB

USB Audio

  • DSD: 2.8224MHz / 5.6448MHz、1bit
  • PCM: 44.1kHz / 48kHz / 88.2kHz / 96kHz / 176.4kHz / 192kHz、16bit / 24bit

Power Consumption

  • 2.35W

Power Supply

  • AC Adapter, Six AA Batteries (Alkaline or Nickel-Metal Hydride Batteries)

Battery life

  • Approximately 11 hours (Speaker: ON, MAIN VOLUME knob: Center, using alkaline batteries)

Weight

  • 2.8kg / 6.17 lbs

External Dimensions

  • 370 x 286 x 118 mm / 14.57 x 11.26 x 4.65” (including lid)

Included Items

  • AC Adapter, AC Adapter Replacement Plugs (5 types), Dust Cover, Platter, Belt, Record Mat, EP Adapter, Headshell, Cartridge (pre-installed on headshell), Counterweight, Platter Securing Cap

* Specifications and appearance are subject to change without notice.

* All product names and company names are the trademarks or registered trademarks of their respective owners.

Returns

  • Any New item (other than as noted below) purchased from Bananas at Large may be returned within 14 days of the invoice date, for a full refund, exchange or credit.
  • All Pre-Owned products may be returned in 48 hours.
  • All Clearance, “additional mark down”, additionally discounted, “blow out”, “door buster” or otherwise identified as on sale may be returned within 7 days unless otherwise specified.

For online orders, the above return policy begins on the day the items were delivered. We must receive an active tracking number within the specified time.

Bananas must be notified within 24 hours of receiving delivery of any issues that pertain to damage during shipping, missing product or incorrect product.

Original Freight, Packing materials and handling fees are not refundable. 

See our full Return Policy for all of the pertinent details.

Shipping

We understand that when you make an order, you want your gear as quickly as possible and we'll do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. In most cases, orders ship within 1-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified. 

Most orders $100 and over qualify for FREE shipping within the Continental United States. Some exclusions may apply.

Ensure Secure Deliveries with Signature Confirmation

Want more security? Request Signature Required for your online order. This service is available upon request. We apply Signature Required on all online orders over $200. Please submit in writing if for any reason you do not want this additional service. Your request must be emailed to us prior to shipping - info@bananas.com.

  • Service available upon request.
  • Signature Required applied to all online orders over $200.
  • Limited availability to APO/FPO/DPO locations and certain Freely Associated States.
  • Use with any service except Standard Mail® and Adult Signature Services.

See our full Shipping Policy for further details.

Buy online, pick up in store

Order online and pick up at any store location FREE of charge. Avoid online shipping charges and shipping time, and in most cases get your order faster. Enjoy the in store pickup convenience and security of knowing that your can easily return the product if it does not suit your needs within our return policy.

I'm interested! What do I need to do?

  1. Place your order on bananas.com and choose In-Store Pickup for your preferred location at checkout.
  2. We'll contact you by email or phone when it's ready for pick up. Need it sooner? Just give us a call and we'll do our best to arrange that: 888-900-1959
  3. Bring a copy of your valid government-issued ID such as a Driver's License and a digital or print copy of the order confirmation to your local store.
  4. You have (2 options): Curbside Contactless Pickup or Pick up in Store.
    1. Curbside Contactless Pickup: When you arrive at the store location, call us and we will bring your order out to verify your ID, place in your vehicle and you're ready to go!
    2. Pick up In Store: Come into the store, show your ID, and pick up your order.

How does it work?

After you place your order online, the selected store receives your order. Then the merchandise is selected from the store's current inventory and prepared for pick up. If the items are located at another store, there may be a longer wait time as we need to transfer it to the pickup location of your choice. This is all part of our free service. We'll contact you when it's ready and notify you if anything changes. Once your order is ready, you can choose to come into the store to pick up your order OR call us when you arrive and we will provide Contactless Curbside Pickup at your vehicle.

Most orders are ready within 24 hours; however, please allow for extra processing time depending on the item, size of order, and store location. If you need to pick up your order sooner, please give us a call at either location.

See our full Shipping Policy for further details.

 

Local delivery to your doorstep

Bananas is here to help you support your local economy, shop local, get your musical dreams faster.

FAST: Get Same Day Delivery starting at $35*.

Making your online shopping a little easier. We offer an easy “Order Online, Deliver to your Doorstep”.

This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!

*Get same day delivery for in-stock orders received and processed by 2pm, otherwise will deliver the following business day. Delivery fee is based on weight, delivery location and courier fees. Any amounts over $35 - You will be notified to approve before delivery. This is a convenience option only. Deliveries are by a 3rd party delivery service and will deliver to doorstep only. By accepting this delivery process you hereby indemnify Bananas At Large Inc of all responsibility as Bananas At Large is not the delivery agent and assumes no liability on lost or stolen products.

By choosing this option you understand and agree to the following terms:

  • Some restrictions apply. For in-stock & available items only.
  • You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
  • Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
  • Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
  • You understand and accept the risk and responsibility of your package once it is delivered.
  • Large items, overweight items may incur additional charges.
  • Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
  • If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.

FREE: Free Local Delivery in 1-3 Days.

Free 1-3 day local delivery available for orders over $199*Contact us for details.

If you aren’t in a rush to receive your items and want free delivery, choose the Free Local Delivery option at checkout. Your order will be processed and delivered within 2-3 business days. 

*Applies to full price items only. Can't be combined with any other deals or promotions including Bananas Rewards.

This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!

By choosing this option you understand and agree to the following terms:

  • Some restrictions apply. For in-stock & available items only.
  • You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
  • Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
  • Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
  • You understand and accept the risk and responsibility of your package once it is delivered.
  • Large items, overweight items may incur additional charges.
  • Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
  • If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.

See our full Shipping Policy for further details.

    Local pickup only

    Some products are available for local pickup only. If you’d like this item shipped, please call us at 1 (888) 900-1959 or text us at (415) 457-7600 to discuss shipping options. 

    Shipping items with tubes

    Bananas does not warranty tubes in transit. We offer tube removal and individual bubble wrap service for $45 per customer request (for standard amps, more complex amps that take more time may be a higher fee). Customers buying any tube product and having it shipped should understand and realize that Bananas cannot be responsible for damaged tubes from transit. This applies to all new and used products. Certain manufactures offer a tube warranty on their new products as a courtesy, and that is available thru the manufacturer warranty process for all new products where it applies.

    Play now, Pay later!

    Make music more affordable with these easy payment plans. It only takes a few minutes to apply or just choose any financing option at checkout.

    Bananas at Large offers these financing options: Affirm, PayTomorrow, Acima Credit, Synchrony and more! 

    Click here for details.

    Affordable, Comprehensive Product Protection from Mulberry

    Bananas At Large has partnered with Mulberry to provide you with extended product protection.


    Longer-term protection for your purchase

    Your Mulberry product protection plan goes beyond our standard coverage to keep your product protected for longer for up to 5 years.

    Protect against, drops, spills, and more!

    Get protection for peace of mind when accidents happen. Mulberry’s coverage may vary based on the specific product.

    Product Failures and Defects

    If anything goes wrong with your product beyond the manufacturer warranty, Mulberry has your back with free repairs & replacements

    For full coverage details, visit https://www.getmulberry.com


    The Best Customer Service in Product Protection

    • File your claim in just a few clicks
    • No subscriptions or deductibles
    • Rapid repairs & replacements
    • Highly-rated customer support team
    • Gotcha-free coverage
    • Easy-to-use digital customer portal
    The Best Customer Service in Product Protection

    Customers Love Mulberry

    “They Make it so easy and fast to make a claim! Worth every penny for my items.”

    M. Olsen

    “Great customer service. Quick Responses. Very Helpful.”

    Rhonda

    “Absolutely amazing people and help. They do an outstanding job.”

    Tyler Hensley

    “Highly recommended if the option to have Mulberry insure your expensive piece is there.”

    Jarrid Garner

    “Outstanding customer service.”

    Elizabeth Feess

    “The employees were very thorough and followed up after every step.”

    Amanda Flores

    How does it work

    Purchase your Mulberry protection plan

    Purchase your Mulberry protection plan along with a Bananas at Large purchase. That’s it! You’ll be automatically registered with Mulberry.

    File a claim if something happens

    Mulberry’s digital portal lets you file a claim in just a few clicks. Simply log-in to your Mulberry account, click “File a Claim”, and follow the prompts.

    Get approved and get your claim resolved!

    Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.


    FAQs

    What does the Mulberry plan cover?

    Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.

    What is Mulberry?

    Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site. Along with comprehensive coverage for your products, Mulberry also offers the following:

    • 24/7 customer support
    • Hassle-free online claims
    • No deductibles or hidden fees

    Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.

    How do I sign up for a Mulberry protection plan

    It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed.

    How do I file a claim?

    Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com

    Will I have to pay a deductible or any other fees?

    You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.

    What happens if I return or exchange my product?

    Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within the merchant’s return window, you will receive a 100% refund for your Protection Plan, minus any claims paid. For returns outside of the merchant’s return window, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.

     

    Warning: Some of the products purchased at Bananas At Large can expose you to chemicals, which are known to the State of California to cause cancer and/or reproductive harm. For more information go to http://www.P65Warnings.ca.gov.