BOSS CGS-5 Gigcaster 5 Audio Streaming Mixer
- Product SKU: GCS-5
Price Match Guarantee
Easy Returns
Free Shipping
Buy Online, Pick up In-Store
All-in-One Audio Hub for Streaming Musicians
Gigcaster 5 is a powerful all-in-one audio command center purpose-built for musicians who livestream and create audio and video content. It provides a host of advanced features in a space-saving desktop interface, including premium audio connectivity and live operation via hands-on controls and a vivid color touchscreen.
Plug in a guitar or bass and play with flagship-level GT amps and effects. Connect mics and shape voices with studio-grade processing from the VE series. And bring in another instrument using the stereo line input. You can mix up to five sources as you stream, including background music and sound from a remote guest or student. Adding in customizable features, external control support, and more, Gigcaster 5 is an essential partner for music performers, remote educators, podcasters, and anyone creating music-focused media.
FEATURES
- All-in-one USB interface solution designed for online musicians, music educators, podcasters, and music-focused content creators
- Advanced audio and control features in a space-saving footprint
- Premium sound quality with 32-bit floating-point processing and 48 kHz sampling rate
- Five-channel audio mixer and numerous sound-shaping tools
- High-impedance input for direct connection of a guitar or bass
- Two XLR jacks for mics and stereo line input for electronic instruments
- Mic inputs feature phantom power and high-grade preamps with low noise and wide gain range (+70 dB)
- Flagship-quality BOSS amps and effects derived from the GT-1000
- Dedicated vocal effects, harmony, and voice transformer functions derived from VE vocal processors
- Ready-to-go preset libraries provide optimized sound processing for guitar, bass, singing, and speaking
- Dedicated stereo channels for remote guests and mobile device audio streamed via Bluetooth®
- 4.3-inch color touch display for intuitive control
- Independent faders and mute buttons for the five audio input channels and master output
- Onscreen effect pads for customizable live effects control
- Talkback function for discrete communication between presenters
- Ducking function automatically lowers the background music volume while speaking
- Two headphone outputs with dedicated EQs
- Headphones 1 output supports a headset mic or inline mic
- Also works as a 16x12 USB audio interface for multitrack recording in music production software
- Runs on USB bus power* or included AC adaptor
- Supports hands-free operation via optional BOSS footswitches, expression pedals, and a GA-FC/GA-FC EX foot controller
- Dedicated Gigcaster 5 App for sound pad playback, parameter editing, backup, and audio file conversion
*Minimum requirement for USB bus power: 5 V/3 A.
Killer Guitar and Bass Sounds, No External Gear Needed
With Gigcaster 5, you can stream and jam with impressive guitar and bass tones without the need for external processing. Just plug into the front-panel jack and start rocking with premium amps and effects ported from the top-line GT-1000. Versatile preset patches provide 100 ready-to-play sounds, while 200 user locations are available for storing parameter tweaks and custom-built setups. A built-in tuner is always at hand, a vital tool for every session. And with extensive control support via footswitches, expression pedals, and the GA-FC or GA-FC EX, you can operate your rig hands-free as you perform.
Perform with Mics and Other Instruments
Gigcaster 5 also features inputs for additional gear and playing along with other musicians. Tap into broadcast-quality XLR mic sounds with two low-noise preamps, wide dynamic range, and phantom power support. And use the stereo line input for an instrument such as a keyboard or drum machine. Dedicated vocal effects from the popular VE series allow you to sing with effects like compression, pitch correction, delay, and reverb, and you can even dial up harmonies that automatically follow a set key. Effects are also available for speaking—including fun transformer effects that change the sound of your voice—along with console effects to enhance the sounds of connected sources.
Pro Multichannel Audio Mixing
Gigcaster 5 puts a deep array of mixing and audio routing features at your fingertips. Along with the three analog input channels, there are dedicated stereo channels for Bluetooth® and USB audio, and each mixer channel includes a variety of sound-shaping options for pro mixing on the fly. Gigcaster 5 can also communicate with multiple computer audio channels over USB, providing lots of flexibility for different streaming applications and working with remote guests, DAW music tracks, game audio, and more.
Compact Streaming Power
The compact Gigcaster 5 delivers a host of real-time creative tools while taking up minimal desktop space. You can play music from a mobile device via Bluetooth, and there’s a ducking function to automatically reduce the volume as you speak over it. When connected with the Gigcaster 5 App, it’s possible to trigger theme songs, sound effects, sample loops, and backing tracks with touches on the display as you stream. Eight pads and eight pad banks provide a total of 64 on-demand sounds, which you can easily configure and organize into libraries within the app.
Grab-and-Go Control
With the color touch display and intuitive panel controls, you can operate Gigcaster 5 using nothing but the hardware. Mix sources with the faders and mute buttons, view signal levels on screen, quickly access and edit effects, and apply noise suppression, de-essing, and other tools for a polished sound. You can go even further with the Gigcaster 5 App, tweaking various parameters on your computer’s screen as you work.
Customize Your Workflow
Gigcaster 5 offers many configurable features to suit any streaming style. Eight onscreen effect pads—configured in eight banks—give you 64 command sources for quick sound changes from the touch display. Up to four effects controls can be assigned to each pad, including preset selection, bypass, and more. It’s also possible to control pad assignments via external footswitches for hands-free access. MIDI over USB is supported as well, providing advanced control of music, video, and streaming applications that respond to MIDI commands.
Pro Recording Partner
Gigcaster 5 works as a high-quality 16x12 USB audio interface for recording streams and full song productions in a DAW. Capture a live stereo mix in your streaming software for archiving and distribution. Or use Gigcaster 5 and its latency-free effects as a multi-channel front end for recording tracks and building songs in your favorite music production software.
SPECIFICATIONS
- Sampling Rate: 48 kHz
- AD Conversion: 24 bits
- DA Conversion: 32 bits
- Processing: 32-bit floating point
- USB Audio:
- Input: 16 ch
- Output: 12 ch
- Bluetooth: A2DP, HFP
- Effect Patches:
- GUITAR: 200 (User) + 100 (Preset)
- SING: 200 (User) + 30 (Preset)
- TALK: 200 (User) + 30 (Preset)
- Number of Effects:
- GUITAR: 1 CH (DISTORTION, PREAMP, EQ, NS, PEDAL FX, FX1, FX2, FX3, DELAY/REVERB)
- SING: 2 CH (COMP, NHANCE, DESS, EQ, NS, PITCH CORRECT, HARMONY, FX1, FX2, FX3, DELAY/REVERB)
- TALK: 3 CH (COMP, ENHANCE, DESS, EQ, NS, FX1, FX2)
- CONSOLE: 5 CH (COMP, ENHANCE, DESS, NS, FX)
- OUTPUT: COMP, REVERB
- Nominal Input Level(Adjustable):
- GUITAR INPUT: -10 dBu
- MIC INPUT 1, 2: -40 dBu
- INST INPUT (L/R): -10 dBu
- Input Impedance:
- GUITAR INPUT: 1M ohms
- MIC INPUT 1, 2: 5.6 k ohms
- INST INPUT (L/R): 100 k ohms
- Nominal Output Level: MAIN OUT L, R: -10 dBu
- Output Impedance:
- MAIN OUT L, R: 1 k ohms
- PHONES 1, 2: 47 ohms
- Recommended Load Impedance:
- MAIN OUT L, R: 10 k ohms or greater
- Display: Color Graphic LCD (480 x 272 dots) Touch screen
- Controls: CH 1--5 EDIT buttons, OUTPUT EDIT button, CH 1--5 MUTE buttons, OUTPUT MUTE button, CH 1--5 MONITOR buttons,
EFFECTS button, SOUND button, CH 1--5 faders, OUTPUT fader, Headphones 1, 2 knobs - Connectors:
- Guitar jack: 1/4-inch phone type
- Mic 1, 2 jacks: XLR type, balanced, phantom power: DC 48 V, 10 mA Max
- INST (L, R) jacks: 1/4-inch phone typ
- MAIN OUT (L, R) jacks: 1/4-inch phone type
- Headphones 1 jack: Stereo miniature phone type (CTIA)
- Headphones 2 jack: Stereo miniature phone type
- FOOT SW jack: 1/4-inch TRS phone type
- USB port: USB type-C(R)
- DC IN jack
- Power Supply:
- AC adaptor (PSD series)
- USB BUS Power
- Current Draw:
- 1.6 A (with phantom power)
- 1.5 A (without phantom power)
- Included Accessories:
- AC adaptor: PSD series
- Owner's Manual
- Leaflet "USING THE UNIT SAFELY"
- Options (sold separately):
- Footswitch: FS-5U
- Dual Footswitch: FS-6
- Expression Pedal: FV-500L, FV-500H, Roland EV-5
- Foot Controller: GA-FC, GA-FC EX
SIZE AND WEIGHT
- Width: 177 mm
7 inches - Depth: 216 mm
8-9/16 inches - Height: 78 mm
3-1/8 inches - Weight: 0.96kg
2 lbs 2 oz
* 0 dBu = 0.775 Vrms
*The specifications are subject to change without notice.
All-in-One Audio Hub for Streaming Musicians
Gigcaster 5 is a powerful all-in-one audio command center purpose-built for musicians who livestream and create audio and video content. It provides a host of advanced features in a space-saving desktop interface, including premium audio connectivity and live operation via hands-on controls and a vivid color touchscreen.
Plug in a guitar or bass and play with flagship-level GT amps and effects. Connect mics and shape voices with studio-grade processing from the VE series. And bring in another instrument using the stereo line input. You can mix up to five sources as you stream, including background music and sound from a remote guest or student. Adding in customizable features, external control support, and more, Gigcaster 5 is an essential partner for music performers, remote educators, podcasters, and anyone creating music-focused media.
FEATURES
- All-in-one USB interface solution designed for online musicians, music educators, podcasters, and music-focused content creators
- Advanced audio and control features in a space-saving footprint
- Premium sound quality with 32-bit floating-point processing and 48 kHz sampling rate
- Five-channel audio mixer and numerous sound-shaping tools
- High-impedance input for direct connection of a guitar or bass
- Two XLR jacks for mics and stereo line input for electronic instruments
- Mic inputs feature phantom power and high-grade preamps with low noise and wide gain range (+70 dB)
- Flagship-quality BOSS amps and effects derived from the GT-1000
- Dedicated vocal effects, harmony, and voice transformer functions derived from VE vocal processors
- Ready-to-go preset libraries provide optimized sound processing for guitar, bass, singing, and speaking
- Dedicated stereo channels for remote guests and mobile device audio streamed via Bluetooth®
- 4.3-inch color touch display for intuitive control
- Independent faders and mute buttons for the five audio input channels and master output
- Onscreen effect pads for customizable live effects control
- Talkback function for discrete communication between presenters
- Ducking function automatically lowers the background music volume while speaking
- Two headphone outputs with dedicated EQs
- Headphones 1 output supports a headset mic or inline mic
- Also works as a 16x12 USB audio interface for multitrack recording in music production software
- Runs on USB bus power* or included AC adaptor
- Supports hands-free operation via optional BOSS footswitches, expression pedals, and a GA-FC/GA-FC EX foot controller
- Dedicated Gigcaster 5 App for sound pad playback, parameter editing, backup, and audio file conversion
*Minimum requirement for USB bus power: 5 V/3 A.
Killer Guitar and Bass Sounds, No External Gear Needed
With Gigcaster 5, you can stream and jam with impressive guitar and bass tones without the need for external processing. Just plug into the front-panel jack and start rocking with premium amps and effects ported from the top-line GT-1000. Versatile preset patches provide 100 ready-to-play sounds, while 200 user locations are available for storing parameter tweaks and custom-built setups. A built-in tuner is always at hand, a vital tool for every session. And with extensive control support via footswitches, expression pedals, and the GA-FC or GA-FC EX, you can operate your rig hands-free as you perform.
Perform with Mics and Other Instruments
Gigcaster 5 also features inputs for additional gear and playing along with other musicians. Tap into broadcast-quality XLR mic sounds with two low-noise preamps, wide dynamic range, and phantom power support. And use the stereo line input for an instrument such as a keyboard or drum machine. Dedicated vocal effects from the popular VE series allow you to sing with effects like compression, pitch correction, delay, and reverb, and you can even dial up harmonies that automatically follow a set key. Effects are also available for speaking—including fun transformer effects that change the sound of your voice—along with console effects to enhance the sounds of connected sources.
Pro Multichannel Audio Mixing
Gigcaster 5 puts a deep array of mixing and audio routing features at your fingertips. Along with the three analog input channels, there are dedicated stereo channels for Bluetooth® and USB audio, and each mixer channel includes a variety of sound-shaping options for pro mixing on the fly. Gigcaster 5 can also communicate with multiple computer audio channels over USB, providing lots of flexibility for different streaming applications and working with remote guests, DAW music tracks, game audio, and more.
Compact Streaming Power
The compact Gigcaster 5 delivers a host of real-time creative tools while taking up minimal desktop space. You can play music from a mobile device via Bluetooth, and there’s a ducking function to automatically reduce the volume as you speak over it. When connected with the Gigcaster 5 App, it’s possible to trigger theme songs, sound effects, sample loops, and backing tracks with touches on the display as you stream. Eight pads and eight pad banks provide a total of 64 on-demand sounds, which you can easily configure and organize into libraries within the app.
Grab-and-Go Control
With the color touch display and intuitive panel controls, you can operate Gigcaster 5 using nothing but the hardware. Mix sources with the faders and mute buttons, view signal levels on screen, quickly access and edit effects, and apply noise suppression, de-essing, and other tools for a polished sound. You can go even further with the Gigcaster 5 App, tweaking various parameters on your computer’s screen as you work.
Customize Your Workflow
Gigcaster 5 offers many configurable features to suit any streaming style. Eight onscreen effect pads—configured in eight banks—give you 64 command sources for quick sound changes from the touch display. Up to four effects controls can be assigned to each pad, including preset selection, bypass, and more. It’s also possible to control pad assignments via external footswitches for hands-free access. MIDI over USB is supported as well, providing advanced control of music, video, and streaming applications that respond to MIDI commands.
Pro Recording Partner
Gigcaster 5 works as a high-quality 16x12 USB audio interface for recording streams and full song productions in a DAW. Capture a live stereo mix in your streaming software for archiving and distribution. Or use Gigcaster 5 and its latency-free effects as a multi-channel front end for recording tracks and building songs in your favorite music production software.
SPECIFICATIONS
- Sampling Rate: 48 kHz
- AD Conversion: 24 bits
- DA Conversion: 32 bits
- Processing: 32-bit floating point
- USB Audio:
- Input: 16 ch
- Output: 12 ch
- Bluetooth: A2DP, HFP
- Effect Patches:
- GUITAR: 200 (User) + 100 (Preset)
- SING: 200 (User) + 30 (Preset)
- TALK: 200 (User) + 30 (Preset)
- Number of Effects:
- GUITAR: 1 CH (DISTORTION, PREAMP, EQ, NS, PEDAL FX, FX1, FX2, FX3, DELAY/REVERB)
- SING: 2 CH (COMP, NHANCE, DESS, EQ, NS, PITCH CORRECT, HARMONY, FX1, FX2, FX3, DELAY/REVERB)
- TALK: 3 CH (COMP, ENHANCE, DESS, EQ, NS, FX1, FX2)
- CONSOLE: 5 CH (COMP, ENHANCE, DESS, NS, FX)
- OUTPUT: COMP, REVERB
- Nominal Input Level(Adjustable):
- GUITAR INPUT: -10 dBu
- MIC INPUT 1, 2: -40 dBu
- INST INPUT (L/R): -10 dBu
- Input Impedance:
- GUITAR INPUT: 1M ohms
- MIC INPUT 1, 2: 5.6 k ohms
- INST INPUT (L/R): 100 k ohms
- Nominal Output Level: MAIN OUT L, R: -10 dBu
- Output Impedance:
- MAIN OUT L, R: 1 k ohms
- PHONES 1, 2: 47 ohms
- Recommended Load Impedance:
- MAIN OUT L, R: 10 k ohms or greater
- Display: Color Graphic LCD (480 x 272 dots) Touch screen
- Controls: CH 1--5 EDIT buttons, OUTPUT EDIT button, CH 1--5 MUTE buttons, OUTPUT MUTE button, CH 1--5 MONITOR buttons,
EFFECTS button, SOUND button, CH 1--5 faders, OUTPUT fader, Headphones 1, 2 knobs - Connectors:
- Guitar jack: 1/4-inch phone type
- Mic 1, 2 jacks: XLR type, balanced, phantom power: DC 48 V, 10 mA Max
- INST (L, R) jacks: 1/4-inch phone typ
- MAIN OUT (L, R) jacks: 1/4-inch phone type
- Headphones 1 jack: Stereo miniature phone type (CTIA)
- Headphones 2 jack: Stereo miniature phone type
- FOOT SW jack: 1/4-inch TRS phone type
- USB port: USB type-C(R)
- DC IN jack
- Power Supply:
- AC adaptor (PSD series)
- USB BUS Power
- Current Draw:
- 1.6 A (with phantom power)
- 1.5 A (without phantom power)
- Included Accessories:
- AC adaptor: PSD series
- Owner's Manual
- Leaflet "USING THE UNIT SAFELY"
- Options (sold separately):
- Footswitch: FS-5U
- Dual Footswitch: FS-6
- Expression Pedal: FV-500L, FV-500H, Roland EV-5
- Foot Controller: GA-FC, GA-FC EX
SIZE AND WEIGHT
- Width: 177 mm
7 inches - Depth: 216 mm
8-9/16 inches - Height: 78 mm
3-1/8 inches - Weight: 0.96kg
2 lbs 2 oz
* 0 dBu = 0.775 Vrms
*The specifications are subject to change without notice.
Returns
- Any New item (other than as noted below) purchased from Bananas at Large may be returned within 14 days of the invoice date, for a full refund, exchange or credit.
- All Pre-Owned products may be returned in 48 hours.
- All Clearance, “additional mark down”, additionally discounted, “blow out”, “door buster” or otherwise identified as on sale may be returned within 7 days unless otherwise specified.
For online orders, the above return policy begins on the day the items were delivered. We must receive an active tracking number within the specified time.
Bananas must be notified within 24 hours of receiving delivery of any issues that pertain to damage during shipping, missing product or incorrect product.
See our full Return Policy for all of the pertinent details.
Shipping
We understand that when you make an order, you want your gear as quickly as possible and we'll do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. In most cases, orders ship within 1-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified.
Most orders $100 and over qualify for FREE shipping within the Continental United States. Some exclusions may apply.
Ensure Secure Deliveries with Signature Confirmation
Want more security? Request Signature Required for your online order. This service is available upon request. We apply Signature Required on all online orders over $200. Please submit in writing if for any reason you do not want this additional service. Your request must be emailed to us prior to shipping - info@bananas.com.
- Service available upon request.
- Signature Required applied to all online orders over $200.
- Limited availability to APO/FPO/DPO locations and certain Freely Associated States.
- Use with any service except Standard Mail® and Adult Signature Services.
See our full Shipping Policy for further details.
Buy online, pick up in store
Order online and pick up at any store location FREE of charge. Avoid online shipping charges and shipping time, and in most cases get your order faster. Enjoy the in store pickup convenience and security of knowing that your can easily return the product if it does not suit your needs within our return policy.
I'm interested! What do I need to do?
- Place your order on bananas.com and choose In-Store Pickup for your preferred location at checkout.
- We'll contact you by email or phone when it's ready for pick up. Need it sooner? Just give us a call and we'll do our best to arrange that: 888-900-1959
- Bring a copy of your valid government-issued ID such as a Driver's License and a digital or print copy of the order confirmation to your local store.
-
You have (2 options): Curbside Contactless Pickup or Pick up in Store.
- Curbside Contactless Pickup: When you arrive at the store location, call us and we will bring your order out to verify your ID, place in your vehicle and you're ready to go!
- Pick up In Store: Come into the store, show your ID, and pick up your order.
How does it work?
After you place your order online, the selected store receives your order. Then the merchandise is selected from the store's current inventory and prepared for pick up. If the items are located at another store, there may be a longer wait time as we need to transfer it to the pickup location of your choice. This is all part of our free service. We'll contact you when it's ready and notify you if anything changes. Once your order is ready, you can choose to come into the store to pick up your order OR call us when you arrive and we will provide Contactless Curbside Pickup at your vehicle.
Most orders are ready within 24 hours; however, please allow for extra processing time depending on the item, size of order, and store location. If you need to pick up your order sooner, please give us a call at either location.
See our full Shipping Policy for further details.
Local delivery to your doorstep
Bananas is here to help you support your local economy, shop local, get your musical dreams faster.
FAST: Get Same Day Delivery starting at $35*.
Making your online shopping a little easier. We offer an easy “Order Online, Deliver to your Doorstep”.
This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!
*Get same day delivery for in-stock orders received and processed by 2pm, otherwise will deliver the following business day. Delivery fee is based on weight, delivery location and courier fees. Any amounts over $35 - You will be notified to approve before delivery. This is a convenience option only. Deliveries are by a 3rd party delivery service and will deliver to doorstep only. By accepting this delivery process you hereby indemnify Bananas At Large Inc of all responsibility as Bananas At Large is not the delivery agent and assumes no liability on lost or stolen products.
By choosing this option you understand and agree to the following terms:
- Some restrictions apply. For in-stock & available items only.
- You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
- Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
- Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
- You understand and accept the risk and responsibility of your package once it is delivered.
- Large items, overweight items may incur additional charges.
- Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
- If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.
FREE: Free Local Delivery in 1-3 Days.
Free 1-3 day local delivery available for orders over $199*. Contact us for details.
If you aren’t in a rush to receive your items and want free delivery, choose the Free Local Delivery option at checkout. Your order will be processed and delivered within 2-3 business days.
*Applies to full price items only. Can't be combined with any other deals or promotions including Bananas Rewards.
This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!
By choosing this option you understand and agree to the following terms:
- Some restrictions apply. For in-stock & available items only.
- You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
- Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
- Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
- You understand and accept the risk and responsibility of your package once it is delivered.
- Large items, overweight items may incur additional charges.
- Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
- If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.
See our full Shipping Policy for further details.
Local pickup only
Some products are available for local pickup only. If you’d like this item shipped, please call us at 1 (888) 900-1959 or text us at (415) 457-7600 to discuss shipping options.
Shipping items with tubes
Bananas does not warranty tubes in transit. We offer tube removal and individual bubble wrap service for $45 per customer request (for standard amps, more complex amps that take more time may be a higher fee). Customers buying any tube product and having it shipped should understand and realize that Bananas cannot be responsible for damaged tubes from transit. This applies to all new and used products. Certain manufactures offer a tube warranty on their new products as a courtesy, and that is available thru the manufacturer warranty process for all new products where it applies.
Play now, Pay later!
Make music more affordable with these easy payment plans. It only takes a few minutes to apply or just choose any financing option at checkout.
Bananas at Large offers these financing options: Affirm, PayTomorrow, Acima Credit, Synchrony and more!
Click here for details.
Affordable, Comprehensive Product Protection from Mulberry
Bananas At Large has partnered with Mulberry to provide you with extended product protection.
Longer-term protection for your purchase
Your Mulberry product protection plan goes beyond our standard coverage to keep your product protected for longer for up to 5 years.
Protect against, drops, spills, and more!
Get protection for peace of mind when accidents happen. Mulberry’s coverage may vary based on the specific product.
Product Failures and Defects
If anything goes wrong with your product beyond the manufacturer warranty, Mulberry has your back with free repairs & replacements
For full coverage details, visit https://www.getmulberry.com
The Best Customer Service in Product Protection
- File your claim in just a few clicks
- No subscriptions or deductibles
- Rapid repairs & replacements
- Highly-rated customer support team
- Gotcha-free coverage
- Easy-to-use digital customer portal
Customers Love Mulberry
“They Make it so easy and fast to make a claim! Worth every penny for my items.”
“Great customer service. Quick Responses. Very Helpful.”
“Absolutely amazing people and help. They do an outstanding job.”
“Highly recommended if the option to have Mulberry insure your expensive piece is there.”
“Outstanding customer service.”
“The employees were very thorough and followed up after every step.”
How does it work
Purchase your Mulberry protection plan
Purchase your Mulberry protection plan along with a Bananas at Large purchase. That’s it! You’ll be automatically registered with Mulberry.
File a claim if something happens
Mulberry’s digital portal lets you file a claim in just a few clicks. Simply log-in to your Mulberry account, click “File a Claim”, and follow the prompts.
Get approved and get your claim resolved!
Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.
FAQs
What does the Mulberry plan cover?
Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.
What is Mulberry?
Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site. Along with comprehensive coverage for your products, Mulberry also offers the following:
- 24/7 customer support
- Hassle-free online claims
- No deductibles or hidden fees
Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.
How do I sign up for a Mulberry protection plan
It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed.
How do I file a claim?
Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com
Will I have to pay a deductible or any other fees?
You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.
What happens if I return or exchange my product?
Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within the merchant’s return window, you will receive a 100% refund for your Protection Plan, minus any claims paid. For returns outside of the merchant’s return window, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.
Warning: Some of the products purchased at Bananas At Large can expose you to chemicals, which are known to the State of California to cause cancer and/or reproductive harm. For more information go to http://www.P65Warnings.ca.
Related items
