Policies & FAQ

Teachers | Private Lessons | Group Lessons | Policies & FAQ | Student Login

Registration

All students are required to pay a $25 Registration Fee after your first lesson. Additional students in the same family will be charged $10 each. 


Tuition

All students are required to pay the first lesson's tuition up front at the time of Registration. 

For subsequent lessons, students are required to have a credit card on file within their account to pay for lesson tuition either on a lesson-by-lesson basis or a monthly basis. If you do not want to have your credit card charged for each lesson or monthly, you can opt to pay in person at each lesson to keep the tuition current.

If the lesson is not paid for at the time of the lesson, the tuition will be charged to the credit card on file the business day following the given lesson or for late cancellations or no-show. If you would like monthly automatic payment with your card on file, please notify the Lesson Coordinator.

Tuition may be paid by cash, check, or credit card. You may drop your payment in the drop box in the waiting area in one of the envelopes provided. Make sure to write the student's name on the envelope for proper processing. 

If paying by credit card, you can either log into your student account to purchase lesson passes or see one of the sales staff downstairs. If payment is not made on the day of the lesson, tuition will be paid with the credit card on file the following business day.

Declined Tuition Payment

If a payment is declined, we will attempt a second transaction on the next business day. If it is not resolved, we will contact you regarding the discrepancy. If we are unable to correct it within 5 business days, the student will be removed from the schedule for the following month. until such time that the tuition is brought current.

Lesson Schedule

All students are scheduled within an available day and time that works for their schedule.

The time is reserved specifically for the student and will not be scheduled for any other student. If at any time you were unable to make your scheduled lesson (see the Cancellation Policy), we reserve the right to fill that time spot on that day if it meets the needs of the teacher and/or other student. However, your future lessons will continue as scheduled.


Cancellations

24 Hours Notice is required for ALL students to cancel a scheduled lesson for the following day. Same day cancellations will not be accepted. Cancellation notice will only be accepted through email at lessons@bananas.com, phone, or directly notifying your teacher. 

(415) 457-7600 x 104 

Lesson Coordinator Office Hours:  Mon-Fri 10:00am – 3:30pm

Before or After Hours: Leave a voicemail message or send an email to lessons@bananas.com . If sent after hours, your message and/or email will be returned or responded by the next business day. 

Saturdays or Sundays: Email the Coordinator or notify your teacher directly. Voicemail on weekends will not be received until Monday morning.

Please leave a message with your name and the name of the student (if a child) and their regular scheduled time and teacher’s name.  If available, we would prefer to reschedule the lesson to an open time in the schedule. If no makeup lesson can be scheduled, your prepaid lesson credit will roll over to the following month.


No-Shows

IF a student does not give 24 hours notice to miss a lesson and does not show up for their scheduled lesson, they will not be allowed a makeup lesson OR credited or refunded any tuition fees.

Two no-shows on any student account will place the student in a Probationary account status and the student will be removed from the regular schedule. No refund will be issued for the missed lessons.

If no communication is received from the student family and lessons are discontinued, and at such time the family wishes to continue their lessons, the student will be required to pay an additional Registration fee and tuition up front for the newly scheduled month.

Holidays or Vacation Time Off

If a student family will be taking an extended holiday or vacation time away from their lessons (missing 2 or more consecutive lessons), we require a 2 week notice of such a cancellation. If the student wants to reserve their specific day and time on the schedule so that upon their return they may continue their lessons, a placeholder fee of $70 will be required to reserve the specific day and time upon their return. 


Discontinuation

If a student family needs to discontinue their lessons for any period of time, we require 2 weeks notice of intent to discontinue. This allows us to make the day and time available to the next student on the waitlist & ensures good communication between the student family and the Lesson Coordinator.


Books & Materials

All students will normally require certain books and materials in order to continue with music lessons. Books and materials are not included in the cost of tuition and will usually be required at the first scheduled lesson and/ore may be required to be purchased during the duration of subsequent lessons. As student’s progress through their lesson program, additional books may be recommended as well as other tools and materials the teacher deems necessary for their advancement.


Student Behavior

All students are expected to behave in a manner that is acceptable to the environment of receiving education. At no time will a student be allowed to behave disrespectfully towards a teacher or any member of our staff. We understand that very young students are still learning how to behave and as such, we require that parents of children under 10 be in attendance with their child during their lesson time (either in person in the lesson room OR available in the waiting room).

Behaviors that will NOT be tolerated:

  • Name calling
  • Cursing or Foul Language
  • Disrespectfulness to the teacher or staff
  • Breaking items in the lesson room or waiting area
  • Loud behavior such as yelling, running, and/or anything that may disturb others
  • Not complying with the requests of the teacher or staff

If any student is shown to be displaying any unacceptable behavior, the student and/or parent will be notified immediately. If the student continues to show disrespectful behavior, the student will be placed on a Probationary status. If the behavior continues, the student will not be allowed to continue their participation in our Lesson Program and no refund will be issued for missed and unattended lessons.

FAQ

“I’m a complete beginner. Am I ready to take music lessons?”

Absolutely! We have teachers for all levels of music education. Whether you are brand new to playing music or have been playing for 30 years, we can find a teacher who will fit your needs and your schedule!

“Do you offer group lessons or two people at one time?”

Short answer: Yes! Long answer: Depending on the instrument, we can offer lessons for two students at one time with several of our teachers. We do offer a Guitar for the Absolute Beginner class beginning January 2017. See Group Lessons for more information. 

“I’m a very busy adult and don’t always have time each week to take a lesson or practice. Can I still take music lessons?”

Absolutely! We understand that you have a busy schedule and can’t always make it for a weekly lesson. Our Lesson Coordinator can work with you to pre-schedule a floating lesson when it looks like your schedule can fit it in. Cancellation and attendance policy will still apply, but you can schedule single lessons when it best fits your schedule!

“How much does it cost to take music lessons?”

Each teacher charges their own rates for music lessons depending on if they have 30 minute, 45 minute, or hour long lessons each week. The Lesson Coordinator can go over each teacher’s rates with you and help you find one that fits your schedule and your budget!

“Where are your music lessons held?”

All of our music lessons are held at our Bananas at Large location in San Rafael. Our Santa Rosa location currently has lesson rooms being constructed. If you would like to be placed on a wait list for lessons at the Santa Rosa location, please contact us and we would be happy to let you know when they are nearing completion and ready to schedule.

"What if I can’t make my regular lesson time? What do I do?”

Bananas requires a 24 hour notice to cancel and reschedule a music lesson. This allows us to let the teachers know that you won’t be here. If you don’t give adequate notice that you are missing a lesson, we won’t be able to reschedule that lesson. The only exception to this would be illness: if you or your child wakes up the morning of their lesson with illness, please let us know.

If your regularly scheduled time is difficult to maintain because your schedule changed, let the Lesson Coordinator know. They can work with you to find a better day and time for your lessons.

“Are my books and materials included in the cost of tuition?”

Unfortunately, no. Books and materials are the responsibility of the student and/or parent to purchase. Fortunately, most of the lesson books and supplementary supplies the teachers require are generally not hard to get. A Bananas staff member can work with you to get exactly what you need.

“I want to take lessons, but I don’t have an instrument to practice on at home. What can I do?”

No problem! Bananas at Large is the North Bay’s best music store! We have everything you need from guitars, basses, keyboards, drums, microphones, and more! Just ask our Lesson Coordinator to get you set up with one of our friendly sales associates who can help you pick out an instrument that fits your needs and your budget!

"I need help logging into my Booker account to update my information. How do I do that?"

You can request your login information from the Lessons Coordinator and use the Booker Account Login Instructions PDF to help navigate you. If you need additional help, contact the Lessons Coordinator. 


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