Roland GO:MIXER STUDIO Audio Mixer/Interface
- Product SKU: GOMIXERST
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Buy Online, Pick up In-Store
The hub of your creative life.
Made for performance video creators and music artists, GO:MIXER STUDIO infuses Roland's portable mixer/interface platform with new power, flexibility, and range. Enhanced sound quality, expanded I/O, and onboard effects unlock more creative possibilities, supported by an intuitive interface with hands-on knobs and a color display. Powerful companion apps make your workflow even smoother, allowing you to capture videos with multitrack audio and control deep mixing functions on the spot.
Whether creating videos with your iPhone/iPad or producing songs with music software, GO:MIXER STUDIO makes it easy to capture multiple audio sources with studio-grade sound wherever inspiration strikes.
FEATURES
- Portable mixer and audio interface for performance video creators and music artists
- Capture high-quality audio anywhere with an iPhone/iPad or a macOS/Windows computer
- Studio-grade sound quality with support for recording rates up to 24-bit/192 kHz
- Intuitive panel knobs and color display for easy operation
- Onboard EQ plus compressor and reverb modeled after popular studio processors
- Up to 12 total input channels and six outputs (three stereo pairs)
- Two XLR inputs for mics or line-level devices
- High-gain mic preamps and support for 48 V phantom power (requires 15 W power from a mobile device, computer, or USB adaptor/battery)
- Stereo line-level input, high-impedance guitar/bass input, and aux input with TRRS (bi-directional) capability
- Versatile audio outputs include 1/4-inch stereo output jacks, a 1/4-inch stereo headphones jack, and a mini headphones jack with headset mic support
- Save complete mixer setups in 16 scene memories for fast recall
- Loop Back function for playing along with backing tracks from your mobile device via USB-C
- TRS MIDI I/O with MIDI Thru functionality
- USB-C ports for device connection and independent power
- Versatile power options: bus power, external adaptor, or USB mobile battery
- Integrated mount for a tripod
- GO:MIXER Cam app for iOS enables you to record and mix multitrack audio alongside video
- GO:MIXER Editor for macOS and Windows provides real-time access to GO:MIXER STUDIO functions on the computer’s display
HIGHLIGHTS
An essential creative partner.
Today’s smartphones and tablets enable you to capture stunning video everywhere you travel. GO:MIXER STUDIO is the ultimate accessory for serious creators who use iOS devices, providing a convenient way to record multi-channel sound with the quality to match the video. Its portable design is always ready for action, from outdoor locations to studio environments. This versatile device also works for DAW music production, or as a standalone mixer for live performances, podcasts, and more.
Premium audio quality.
GO:MIXER STUDIO delivers exceptional sound in an amazingly compact size. Support for rates up to 24-bit/192 kHz allows you to record multi-channel sources with audio quality that rivals top studios. Complete mixer setups can be stored in 16 scene memories, so you can start working with the touch of a button.
All the inputs you need.
With a generous selection of inputs, GO:MIXER STUDIO lets you tackle any creative scenario. Two XLR mic/line inputs feature high-quality mic preamps with a wide gain range, allowing for the capture of vocals, acoustic instruments, and other sources in any environment. There’s also a dedicated guitar/bass input, plus 1/4-inch inputs for a stereo instrument like a keyboard, V-Drums kit, or Aerophone. Use the aux input for additional stereo sources, complete with TRRS support for bidirectional audio with mobile devices.
Output versatility.
GO:MIXER STUDIO provides multiple ways to monitor sound on the go. There’s a 1/4-inch jack for standard studio headphones, along with a mini jack for wired ear buds. The mini jack also supports a headset or an inline microphone, providing an additional recording source. Two 1/4-inch line outputs are available to connect to a speaker system in a studio or an indoor shooting location, and sound control is simple with dedicated knobs on the panel.
Onboard effects.
With a suite of effects at your fingertips, you can polish sounds without the need for external gear. You get a three-band EQ, plus a compressor and reverb modeled after high-end studio processors. Apply processing while recording to capture a finished sound. Or use it for monitoring only and add your own processing later in your favorite DAW.
Record and mix multitrack audio with the GO:MIXER Cam app.
The GO:MIXER Cam app for iOS surpasses the capabilities of standard camera apps, letting you capture multitrack audio alongside your videos. Record independent audio for every GO:MIXER STUDIO input, then mix it after the video recording to create the perfect balance. It’s also possible to export your multitrack files for mixing in a DAW or computer video editor.
Control your sessions with the GO:MIXER Editor.
With the panel controls and color display, you can efficiently control sessions directly on GO:MIXER STUDIO. To streamline your workflow even further, check out the GO:MIXER Editor for macOS and Windows. This powerful app provides access to all GO:MIXER STUDIO parameters on your computer’s large display, making it perfect for managing large sessions both in and out of the studio.
SPECIFICATIONS
Number of USB Audio Channels
- Input: 12 channels
- Output: 6 channels
* At 192 kHz sample rate: 8 input channels, 4 output channels
Sample Rate
- AD/DA conversion: 44.1 kHz, 48 kHz, 96 kHz, 192 kHz
Signal Processing
- AD/DA conversion: 24 bits
- Internal Processing: 32-bit Floating point
Connectors
- MIC/LINE (1, 2) jacks: XLR type (Phantom power DC 48 V, 10 mA Max)
- GUITAR/BASS jack: 1/4-inch phone type (supports high impedance)
- LINE IN (L, R) jacks: 1/4-inch phone type
- AUX jack: Stereo miniature phone type (TRRS)
- PHONES jack: Stereo 1/4-inch phone type
- PHONES (MINI) jack: Stereo miniature phone type (CTIA, PLUG-IN power)
- LINE OUT (L, R) jacks: 1/4-inch phone type
- MIDI (IN, OUT) jacks: Stereo miniature phone type
- USB port: USB Type-C (R) (USB Audio Class 2.0/1.0, MIDI)
- POWER port: USB Type-C (R)
Effects
- MIC/LINE: Equalizer, Compressor (*2), Reverb (*2)
- GUITAR/BASS: Equalizer, Compressor (*1,2), Reverb (*2)
- LINE IN: Equalizer, Compressor (*1, *2)
- AUX: Equalizer, Compressor (*1, *2)
- HEADSET MIC: Equalizer, Compressor (*1, *2)
- PHONES: Equalizer
- LINE OUT: Equalizer
- (*1) Operation at 96 kHz sample rate is not supported.
- (*2) Operation at 192 kHz sample rate is not supported.
Scene Memory
- 16
Input Level
- MIC/LINE: -83.0-- -8 dBu (Maximum: +4 dBu)
- GUITAR/BASS: -44-- -4 dBu (Maximum: +17 dBu (PAD ON))
- LINE IN: -4 dBu (Maximum: +8 dBu)
- HEADSET MIC: -22.5 dBu (Maximum: -10.5 dBu)
- AUX: -10 dBu(Maximum: +2 dBu)
Input Impedance
- MIC/LINE: 5.6 k ohms (balanced)
- GUITAR/BASS: 1 M ohms
- LINE IN: 9.1 k ohms
- HEADSET MIC: 1.5 k ohms
- AUX: 9.1 k ohms
Output Level
- LINE OUT: -4 dBu (Maximum: +8 dBu)
- AUX: -32 dBu (Maximum: -20 dBu)
- PHONES: -4 dBu (Maximum: +8 dBu)
- PHONES: 69 mW + 69 mW (32 ohms)
- PHONES: 18 mW + 18 mW mW (250 ohms)
Output Impedance
- LINE OUT: 1.8 k ohm
- AUX: 940 ohms
- PHONES: 10 ohms
Display
- Graphic color LCD 320 x 240 dots
Power
- USB bus power
- USB PD compatible AC adapter (commercially available)
Current Draw
- 5 V DC, 0.5--3 A
- 9 V DC, 3 A
Operating System
- Microsoft Windows 11
- Apple macOS 15 or later
- Apple iOS/iPadOS 18 or later (USB-C Connector Equipped Model)
* Although Roland has tested numerous configurations, and has determined that on average, a computer system similar to that described above will permit normal operation of the GO:MIXER STUDIO, Roland cannot guarantee that a given computer can be used satisfactorily with the GO:MIXER STUDIO based solely on the fact that it meets the above requirements. This is because there are too many other variables that may influence the processing environment, including differences in motherboard design and the particular combination of other devices involved.
Accessories
- Leaflet "Read Me First"
- USB Type-C to Type-C Cable (1.5 m, 5 feet)
Size and Weight
- Width: 110 mm / 4-3/8 inches
- Depth: 156 mm / 6-3/16 inches
- Height: 65 mm / 2-9/16 inches
- Weight: 440 g / 1 lb
* The specifications are subject to change without notice.
The hub of your creative life.
Made for performance video creators and music artists, GO:MIXER STUDIO infuses Roland's portable mixer/interface platform with new power, flexibility, and range. Enhanced sound quality, expanded I/O, and onboard effects unlock more creative possibilities, supported by an intuitive interface with hands-on knobs and a color display. Powerful companion apps make your workflow even smoother, allowing you to capture videos with multitrack audio and control deep mixing functions on the spot.
Whether creating videos with your iPhone/iPad or producing songs with music software, GO:MIXER STUDIO makes it easy to capture multiple audio sources with studio-grade sound wherever inspiration strikes.
FEATURES
- Portable mixer and audio interface for performance video creators and music artists
- Capture high-quality audio anywhere with an iPhone/iPad or a macOS/Windows computer
- Studio-grade sound quality with support for recording rates up to 24-bit/192 kHz
- Intuitive panel knobs and color display for easy operation
- Onboard EQ plus compressor and reverb modeled after popular studio processors
- Up to 12 total input channels and six outputs (three stereo pairs)
- Two XLR inputs for mics or line-level devices
- High-gain mic preamps and support for 48 V phantom power (requires 15 W power from a mobile device, computer, or USB adaptor/battery)
- Stereo line-level input, high-impedance guitar/bass input, and aux input with TRRS (bi-directional) capability
- Versatile audio outputs include 1/4-inch stereo output jacks, a 1/4-inch stereo headphones jack, and a mini headphones jack with headset mic support
- Save complete mixer setups in 16 scene memories for fast recall
- Loop Back function for playing along with backing tracks from your mobile device via USB-C
- TRS MIDI I/O with MIDI Thru functionality
- USB-C ports for device connection and independent power
- Versatile power options: bus power, external adaptor, or USB mobile battery
- Integrated mount for a tripod
- GO:MIXER Cam app for iOS enables you to record and mix multitrack audio alongside video
- GO:MIXER Editor for macOS and Windows provides real-time access to GO:MIXER STUDIO functions on the computer’s display
HIGHLIGHTS
An essential creative partner.
Today’s smartphones and tablets enable you to capture stunning video everywhere you travel. GO:MIXER STUDIO is the ultimate accessory for serious creators who use iOS devices, providing a convenient way to record multi-channel sound with the quality to match the video. Its portable design is always ready for action, from outdoor locations to studio environments. This versatile device also works for DAW music production, or as a standalone mixer for live performances, podcasts, and more.
Premium audio quality.
GO:MIXER STUDIO delivers exceptional sound in an amazingly compact size. Support for rates up to 24-bit/192 kHz allows you to record multi-channel sources with audio quality that rivals top studios. Complete mixer setups can be stored in 16 scene memories, so you can start working with the touch of a button.
All the inputs you need.
With a generous selection of inputs, GO:MIXER STUDIO lets you tackle any creative scenario. Two XLR mic/line inputs feature high-quality mic preamps with a wide gain range, allowing for the capture of vocals, acoustic instruments, and other sources in any environment. There’s also a dedicated guitar/bass input, plus 1/4-inch inputs for a stereo instrument like a keyboard, V-Drums kit, or Aerophone. Use the aux input for additional stereo sources, complete with TRRS support for bidirectional audio with mobile devices.
Output versatility.
GO:MIXER STUDIO provides multiple ways to monitor sound on the go. There’s a 1/4-inch jack for standard studio headphones, along with a mini jack for wired ear buds. The mini jack also supports a headset or an inline microphone, providing an additional recording source. Two 1/4-inch line outputs are available to connect to a speaker system in a studio or an indoor shooting location, and sound control is simple with dedicated knobs on the panel.
Onboard effects.
With a suite of effects at your fingertips, you can polish sounds without the need for external gear. You get a three-band EQ, plus a compressor and reverb modeled after high-end studio processors. Apply processing while recording to capture a finished sound. Or use it for monitoring only and add your own processing later in your favorite DAW.
Record and mix multitrack audio with the GO:MIXER Cam app.
The GO:MIXER Cam app for iOS surpasses the capabilities of standard camera apps, letting you capture multitrack audio alongside your videos. Record independent audio for every GO:MIXER STUDIO input, then mix it after the video recording to create the perfect balance. It’s also possible to export your multitrack files for mixing in a DAW or computer video editor.
Control your sessions with the GO:MIXER Editor.
With the panel controls and color display, you can efficiently control sessions directly on GO:MIXER STUDIO. To streamline your workflow even further, check out the GO:MIXER Editor for macOS and Windows. This powerful app provides access to all GO:MIXER STUDIO parameters on your computer’s large display, making it perfect for managing large sessions both in and out of the studio.
SPECIFICATIONS
Number of USB Audio Channels
- Input: 12 channels
- Output: 6 channels
* At 192 kHz sample rate: 8 input channels, 4 output channels
Sample Rate
- AD/DA conversion: 44.1 kHz, 48 kHz, 96 kHz, 192 kHz
Signal Processing
- AD/DA conversion: 24 bits
- Internal Processing: 32-bit Floating point
Connectors
- MIC/LINE (1, 2) jacks: XLR type (Phantom power DC 48 V, 10 mA Max)
- GUITAR/BASS jack: 1/4-inch phone type (supports high impedance)
- LINE IN (L, R) jacks: 1/4-inch phone type
- AUX jack: Stereo miniature phone type (TRRS)
- PHONES jack: Stereo 1/4-inch phone type
- PHONES (MINI) jack: Stereo miniature phone type (CTIA, PLUG-IN power)
- LINE OUT (L, R) jacks: 1/4-inch phone type
- MIDI (IN, OUT) jacks: Stereo miniature phone type
- USB port: USB Type-C (R) (USB Audio Class 2.0/1.0, MIDI)
- POWER port: USB Type-C (R)
Effects
- MIC/LINE: Equalizer, Compressor (*2), Reverb (*2)
- GUITAR/BASS: Equalizer, Compressor (*1,2), Reverb (*2)
- LINE IN: Equalizer, Compressor (*1, *2)
- AUX: Equalizer, Compressor (*1, *2)
- HEADSET MIC: Equalizer, Compressor (*1, *2)
- PHONES: Equalizer
- LINE OUT: Equalizer
- (*1) Operation at 96 kHz sample rate is not supported.
- (*2) Operation at 192 kHz sample rate is not supported.
Scene Memory
- 16
Input Level
- MIC/LINE: -83.0-- -8 dBu (Maximum: +4 dBu)
- GUITAR/BASS: -44-- -4 dBu (Maximum: +17 dBu (PAD ON))
- LINE IN: -4 dBu (Maximum: +8 dBu)
- HEADSET MIC: -22.5 dBu (Maximum: -10.5 dBu)
- AUX: -10 dBu(Maximum: +2 dBu)
Input Impedance
- MIC/LINE: 5.6 k ohms (balanced)
- GUITAR/BASS: 1 M ohms
- LINE IN: 9.1 k ohms
- HEADSET MIC: 1.5 k ohms
- AUX: 9.1 k ohms
Output Level
- LINE OUT: -4 dBu (Maximum: +8 dBu)
- AUX: -32 dBu (Maximum: -20 dBu)
- PHONES: -4 dBu (Maximum: +8 dBu)
- PHONES: 69 mW + 69 mW (32 ohms)
- PHONES: 18 mW + 18 mW mW (250 ohms)
Output Impedance
- LINE OUT: 1.8 k ohm
- AUX: 940 ohms
- PHONES: 10 ohms
Display
- Graphic color LCD 320 x 240 dots
Power
- USB bus power
- USB PD compatible AC adapter (commercially available)
Current Draw
- 5 V DC, 0.5--3 A
- 9 V DC, 3 A
Operating System
- Microsoft Windows 11
- Apple macOS 15 or later
- Apple iOS/iPadOS 18 or later (USB-C Connector Equipped Model)
* Although Roland has tested numerous configurations, and has determined that on average, a computer system similar to that described above will permit normal operation of the GO:MIXER STUDIO, Roland cannot guarantee that a given computer can be used satisfactorily with the GO:MIXER STUDIO based solely on the fact that it meets the above requirements. This is because there are too many other variables that may influence the processing environment, including differences in motherboard design and the particular combination of other devices involved.
Accessories
- Leaflet "Read Me First"
- USB Type-C to Type-C Cable (1.5 m, 5 feet)
Size and Weight
- Width: 110 mm / 4-3/8 inches
- Depth: 156 mm / 6-3/16 inches
- Height: 65 mm / 2-9/16 inches
- Weight: 440 g / 1 lb
* The specifications are subject to change without notice.
Returns
- Any New item (other than as noted below) purchased from Bananas at Large may be returned within 14 days of the invoice date, for a full refund, exchange or credit.
- All Pre-Owned products may be returned in 48 hours.
- All Clearance, “additional mark down”, additionally discounted, “blow out”, “door buster” or otherwise identified as on sale may be returned within 7 days unless otherwise specified.
For online orders, the above return policy begins on the day the items were delivered. We must receive an active tracking number within the specified time.
Bananas must be notified within 24 hours of receiving delivery of any issues that pertain to damage during shipping, missing product or incorrect product.
See our full Return Policy for all of the pertinent details.
Shipping
We understand that when you make an order, you want your gear as quickly as possible and we'll do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. In most cases, orders ship within 1-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified.
Most orders $100 and over qualify for FREE shipping within the Continental United States. Some exclusions may apply.
Ensure Secure Deliveries with Signature Confirmation
Want more security? Request Signature Required for your online order. This service is available upon request. We apply Signature Required on all online orders over $200. Please submit in writing if for any reason you do not want this additional service. Your request must be emailed to us prior to shipping - info@bananas.com.
- Service available upon request.
- Signature Required applied to all online orders over $200.
- Limited availability to APO/FPO/DPO locations and certain Freely Associated States.
- Use with any service except Standard Mail® and Adult Signature Services.
See our full Shipping Policy for further details.
Buy online, pick up in store
Order online and pick up at any store location FREE of charge. Avoid online shipping charges and shipping time, and in most cases get your order faster. Enjoy the in store pickup convenience and security of knowing that your can easily return the product if it does not suit your needs within our return policy.
I'm interested! What do I need to do?
- Place your order on bananas.com and choose In-Store Pickup for your preferred location at checkout.
- We'll contact you by email or phone when it's ready for pick up. Need it sooner? Just give us a call and we'll do our best to arrange that: 888-900-1959
- Bring a copy of your valid government-issued ID such as a Driver's License and a digital or print copy of the order confirmation to your local store.
-
You have (2 options): Curbside Contactless Pickup or Pick up in Store.
- Curbside Contactless Pickup: When you arrive at the store location, call us and we will bring your order out to verify your ID, place in your vehicle and you're ready to go!
- Pick up In Store: Come into the store, show your ID, and pick up your order.
How does it work?
After you place your order online, the selected store receives your order. Then the merchandise is selected from the store's current inventory and prepared for pick up. If the items are located at another store, there may be a longer wait time as we need to transfer it to the pickup location of your choice. This is all part of our free service. We'll contact you when it's ready and notify you if anything changes. Once your order is ready, you can choose to come into the store to pick up your order OR call us when you arrive and we will provide Contactless Curbside Pickup at your vehicle.
Most orders are ready within 24 hours; however, please allow for extra processing time depending on the item, size of order, and store location. If you need to pick up your order sooner, please give us a call at either location.
See our full Shipping Policy for further details.
Local delivery to your doorstep
Bananas is here to help you support your local economy, shop local, get your musical dreams faster.
FAST: Get Same Day Delivery starting at $35*.
Making your online shopping a little easier. We offer an easy “Order Online, Deliver to your Doorstep”.
This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!
*Get same day delivery for in-stock orders received and processed by 2pm, otherwise will deliver the following business day. Delivery fee is based on weight, delivery location and courier fees. Any amounts over $35 - You will be notified to approve before delivery. This is a convenience option only. Deliveries are by a 3rd party delivery service and will deliver to doorstep only. By accepting this delivery process you hereby indemnify Bananas At Large Inc of all responsibility as Bananas At Large is not the delivery agent and assumes no liability on lost or stolen products.
By choosing this option you understand and agree to the following terms:
- Some restrictions apply. For in-stock & available items only.
- You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
- Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
- Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
- You understand and accept the risk and responsibility of your package once it is delivered.
- Large items, overweight items may incur additional charges.
- Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
- If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.
FREE: Free Local Delivery in 1-3 Days.
Free 1-3 day local delivery available for orders over $199*. Contact us for details.
If you aren’t in a rush to receive your items and want free delivery, choose the Free Local Delivery option at checkout. Your order will be processed and delivered within 2-3 business days.
*Applies to full price items only. Can't be combined with any other deals or promotions including Bananas Rewards.
This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!
By choosing this option you understand and agree to the following terms:
- Some restrictions apply. For in-stock & available items only.
- You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
- Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
- Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
- You understand and accept the risk and responsibility of your package once it is delivered.
- Large items, overweight items may incur additional charges.
- Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
- If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.
See our full Shipping Policy for further details.
Local pickup only
Some products are available for local pickup only. If you’d like this item shipped, please call us at 1 (888) 900-1959 or text us at (415) 457-7600 to discuss shipping options.
Shipping items with tubes
Bananas does not warranty tubes in transit. We offer tube removal and individual bubble wrap service for $45 per customer request (for standard amps, more complex amps that take more time may be a higher fee). Customers buying any tube product and having it shipped should understand and realize that Bananas cannot be responsible for damaged tubes from transit. This applies to all new and used products. Certain manufactures offer a tube warranty on their new products as a courtesy, and that is available thru the manufacturer warranty process for all new products where it applies.
Play now, Pay later!
Make music more affordable with these easy payment plans. It only takes a few minutes to apply or just choose any financing option at checkout.
Bananas at Large offers these financing options: Affirm, PayTomorrow, Acima Credit, Synchrony and more!
Click here for details.
Affordable, Comprehensive Product Protection from Mulberry
Bananas At Large has partnered with Mulberry to provide you with extended product protection.
Longer-term protection for your purchase
Your Mulberry product protection plan goes beyond our standard coverage to keep your product protected for longer for up to 5 years.
Protect against, drops, spills, and more!
Get protection for peace of mind when accidents happen. Mulberry’s coverage may vary based on the specific product.
Product Failures and Defects
If anything goes wrong with your product beyond the manufacturer warranty, Mulberry has your back with free repairs & replacements
For full coverage details, visit https://www.getmulberry.com
The Best Customer Service in Product Protection
- File your claim in just a few clicks
- No subscriptions or deductibles
- Rapid repairs & replacements
- Highly-rated customer support team
- Gotcha-free coverage
- Easy-to-use digital customer portal
Customers Love Mulberry
“They Make it so easy and fast to make a claim! Worth every penny for my items.”
“Great customer service. Quick Responses. Very Helpful.”
“Absolutely amazing people and help. They do an outstanding job.”
“Highly recommended if the option to have Mulberry insure your expensive piece is there.”
“Outstanding customer service.”
“The employees were very thorough and followed up after every step.”
How does it work
Purchase your Mulberry protection plan
Purchase your Mulberry protection plan along with a Bananas at Large purchase. That’s it! You’ll be automatically registered with Mulberry.
File a claim if something happens
Mulberry’s digital portal lets you file a claim in just a few clicks. Simply log-in to your Mulberry account, click “File a Claim”, and follow the prompts.
Get approved and get your claim resolved!
Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.
FAQs
What does the Mulberry plan cover?
Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in.
What is Mulberry?
Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site. Along with comprehensive coverage for your products, Mulberry also offers the following:
- 24/7 customer support
- Hassle-free online claims
- No deductibles or hidden fees
Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.
How do I sign up for a Mulberry protection plan
It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed.
How do I file a claim?
Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com
Will I have to pay a deductible or any other fees?
You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.
What happens if I return or exchange my product?
Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within the merchant’s return window, you will receive a 100% refund for your Protection Plan, minus any claims paid. For returns outside of the merchant’s return window, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.
Warning: Some of the products purchased at Bananas At Large can expose you to chemicals, which are known to the State of California to cause cancer and/or reproductive harm. For more information go to http://www.P65Warnings.ca.
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